This document discusses electronic commerce (EC) and IT-enabled services. It defines different types of EC like B2B, B2C, and B2E. It describes the benefits of EC for organizations and consumers, including expanding markets and reducing costs. It also outlines some technical and non-technical limitations of EC, such as security issues, high development costs, and lack of trust from users. The document provides an overview of how EC transforms businesses and suggests companies integrate EC into their operations through strategies like using intranets and connecting to e-marketplaces.