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Joe Christensen
Joe Christensen

This document discusses quality management and continuous improvement processes. It covers statistical quality control, total quality management (TQM), customer focus, process improvement techniques like Plan-Do-Check-Act, measurement of key performance indicators, tools for quality improvement like statistical process control, and ISO 9000 quality standards. The objectives are to explain quality statistics, describe the quality revolution, and recognize work measurement methods.

TechnologyBusiness
1 of 29
Managing Engineering and Technology Third Edition Babcock and Morse ,[object Object],[object Object]
Advanced Organizer
Chapter Objectives ,[object Object],[object Object],[object Object]
Statistical Quality Control ,[object Object],[object Object]
Quality ,[object Object],[object Object],[object Object],[object Object]
Background Total Quality Management ,[object Object],[object Object],[object Object],[object Object]
Quality For: ,[object Object],[object Object],[object Object],[object Object]
Why? TQM in Industry ,[object Object],[object Object],[object Object],[object Object]
TQM Key Words and Phrases ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conceptual Overview
Basic Concepts of Quality ,[object Object],[object Object],[object Object],[object Object],[object Object]
Management Commitment ,[object Object],[object Object],[object Object],[object Object],[object Object]
Customer ,[object Object],[object Object]
Customer Feedback ,[object Object],[object Object],[object Object]
Process ,[object Object]
Process for Improvement ,[object Object],[object Object],[object Object],[object Object]
Work Force ,[object Object],[object Object],[object Object]
Teams ,[object Object],[object Object],[object Object],[object Object],[object Object]
Training Program Suggestions ,[object Object],[object Object],[object Object]
Measurements ,[object Object],[object Object],[object Object],[object Object],[object Object]
Measurements ,[object Object],[object Object]
Examples of Measurements ,[object Object],[object Object],[object Object],[object Object],[object Object]
Tools and Techniques ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ISO 9000 ,[object Object]
ISO Difference ,[object Object],[object Object],[object Object],[object Object],[object Object]
QS-9000 ,[object Object],[object Object]
Work Measurement ,[object Object],[object Object]
Work Measurement ,[object Object],[object Object],[object Object],[object Object],[object Object]
Other Manufacturing Functions ,[object Object],[object Object],[object Object]

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