2. • Is based on the concept of “key Process
Areas” that achieve a set of goals
important for enhancing process
capability.
• The CMM is not prescriptive, but a
framework to help software organization
to gain control of their processes for
developing and maintaining software for
excellence in engineering and
management.
3.
4. Step 1: Creating a profile
Step 2: Clarifying Goals and Objectives
Step 3: Analysis
Step 4: Financial Plan
Step 5: Independent Implementation
Step 6: Monitoring and Reporting
5. • Initial: the software process is
characterized as ad hoc, and occasionally
even chaotic. Few process are defined,
and success depends on individual
efforts.
• Repeatable: basic project management
is process are established to track cost,
schedule and functionality.
6. • Defined: The software process for both
management and engineering are
documented, standardized and integrated
into a standard software process for the
organization.
• Managed: detailed measures of software
process and products are quantitatively
understood and controlled.
7. • Optimizing: Continuous process
improvements is enabled by quantitative
feedback from the process and piloting
innovative ideas and technologies.
8. • Letter in Greek alphabet used to donate
standard deviation in statistics.
• The objective:
– Reduce variation and defects
– Increase customer satisfaction.
– Increase profit.
10. • Statistical expression that denotes a
population‟s standard deviation and is a
measure of variation about mean.
11. • It concerns with its customer focus and
creative process improvements.
• There is a strong relation between level of
defects, cost and customer satisfaction
12. • It emphasize process of achieving the Six
Sigma level
• In order to implement Six Sigma in an
institution, it needs people who are
trained in the methodology of six sigma.
13. ActivitiesStep
Select project, set goals and targets, identify the cost of
poor quality, prepare the team, develop process maps.
Define
Develop measurement tools, standards and collect
data.
Measure
Cause and effect diagrams, critical thinking, use
statistical tools such as scatter plots, hypothesis testing
,analysis of variance.
Analyze
Brainstorm one the course, and countermeasures,
develop solution alternatives, probability of success,
cost, time to execute.
Improve
Implement the new initiative and put appropriate
control in place to give signal of negative
developments.
Control
14. • It is a philosophy that subsumes earlier
methods of inspection, quality control and
quality assurance.
• TQM is a people drive process (it involves
changes in people‟s attitude primarily.
• It deals with process orientation and
continuous improvement of the process.
15. • The customer: can be anyone who
receives or is affected by the product,
process or service and (can be external or internal).
• Continuous improvement: it should aims
towards „zero defects‟.
16. • Update and training: the focus should be
to reinforce employee commitment and
have a positive effect on morale leading to
productivity gains.
• Teamwork: the involvement of all
stakeholders is key to success.
• Measurement: monitor the progress and
review the objectives.
17. • Four core activities that takes care of
quality in higher education:
• Teaching and learning
• Students assessment
• Staff development
• curriculum
