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Service Desk Institute

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SDC Case Study: NBC Universal, Toby Leaver
byService Desk Institute
 
Becoming world class, Lyssa Edwards, CGI
byService Desk Institute
 
Our SDC Story, Stacey Smith, Leo Minter & Joe Powell, Kingfisher IT Services
byService Desk Institute
 
SDC case study, Diana Leggott & Chris Jones, Bournemouth University
byService Desk Institute
 
'SDI at the forefront of our customer service' - VocaLink
byService Desk Institute
 
'Step Into the Light' - Leicestershire County Council
byService Desk Institute
 
Darren Raz-Nick, insourcing: A Virtual Reality
byService Desk Institute
 
What is the service desk of the future? Mike Matthews & Dave Ewart, Fujitsu UK Services Ltd
byService Desk Institute
 
Damian Bowen, NTT Data: Future of the Service Desk
byService Desk Institute
 
The Evolving Role of the Service Desk Analyst, Keith Wilkins, Avocet
byService Desk Institute
 
Hacking the Helpdesk, Craig Clark
byService Desk Institute
 
Webinar: What is the service desk's role in relation to ITAM control? Jan Oberg, ITAMOrg
byService Desk Institute
 
Stuart Brookes, Introducing and Promoting Self-Service (SDI webinar)
byService Desk Institute
 
Creating A Winning Service Catalogue, Mike Kyffin (webinar slides)
byService Desk Institute
 
Problem Management with Glen Allen, Borama (webinar)
byService Desk Institute