The document discusses drivers of project management implementation and best practices. It provides an overview of the author's experience and credentials in project management. Key points discussed include the importance of finance output, flexibility, additional value creation, profitability, and positive customer experience through professional project management. The document emphasizes lean processes and effective partnership.
4 Keys to successful project management software implementation in big organ...Kolinger & Associates, LLC
Are you in the process of implementing project management software in your company? This article describes four significant areas of focus to ensure success.
This article reflects my experience leading an implementation in a 3500 member technology division of a Fortune 50 company.
Project management tools on the market are numerous and their sophistication is ever-increasing. While they provide many essential functions, advertise great ease of use, and get many project managers "excited", their implementation can easily become a runaway train. To some the reasons for implementation failure may appear obvious. Yet, due to the frequency of failed implementations I have concluded that it may be obvious only to those with painful hindsight.
FCB Partners Course Overview: Process RedesignFCBPartners
An overview of FCB Partner's 4-day course on Process Redesign. The most hands-on of all the Hammer Certification courses, this course covers mobilization, diagnosis, redesign, and transition to the improved process.
Project management involves the planning and organizing of a company's resources to move a specific task, event, or duty toward completion.
Project management responsibilities include the coordination and completion of projects on time within budget and within scope.
4 Keys to successful project management software implementation in big organ...Kolinger & Associates, LLC
Are you in the process of implementing project management software in your company? This article describes four significant areas of focus to ensure success.
This article reflects my experience leading an implementation in a 3500 member technology division of a Fortune 50 company.
Project management tools on the market are numerous and their sophistication is ever-increasing. While they provide many essential functions, advertise great ease of use, and get many project managers "excited", their implementation can easily become a runaway train. To some the reasons for implementation failure may appear obvious. Yet, due to the frequency of failed implementations I have concluded that it may be obvious only to those with painful hindsight.
FCB Partners Course Overview: Process RedesignFCBPartners
An overview of FCB Partner's 4-day course on Process Redesign. The most hands-on of all the Hammer Certification courses, this course covers mobilization, diagnosis, redesign, and transition to the improved process.
Project management involves the planning and organizing of a company's resources to move a specific task, event, or duty toward completion.
Project management responsibilities include the coordination and completion of projects on time within budget and within scope.
PROJECT AUDIT
A formal review of any aspect of a project.
An audit is a systematic, independent, documented assessment using standards and set criteria.
The objective of this certification program is to provide the qualified individual with a globally recognized credential as a Certified Construction Project Consultant, certificate accredited by The American Academy of Project Management AAPM®, globally recognized in over 140 countries.
Who will benefit from this course?
• If you are an engineer and have at least 4 years of experiences in construction project management, you are welcome to join this program. Once certified, you will then become an engineering consultant who serves organizations, and businesses meet their design and construction needs.
If you are already a certified project manager in the construction industry, you are automatically qualified to sit in this course to enrich your skills toward becoming a certified Consultant.
EPM is a disciplined approach to project management and resource management that looks at all the project (and sometimes non-project) work in an organization as a collective whole.
A comprehensive PPM tool investment is likely to provide an ROI of more than 250%"
Forrester: The ROI of Project Portfolio Management Tools
May 2009
The presentation discusses some of the interesting and innovative capabilities of Enterprise project management.
5 Pitfalls of Project Management Software Implementation Project Insight
Prospective customers often ask how they can assure a successful software implementation. There are many contributing factors, but to put simply, the answer for a successful implementation: You must have a product that fits your needs, leadership to sponsor your implementation, and a business process defined that blend with the software you’ve selected. Learn more!
Hello everyone! Test your PMP exam preparation and answer this Free PMP® Exam Sample Question of the week. For more of this free PMP exam sample question visit: https://free.pm-exam-simulator.com/free-pmp-exam-simulator
The Project Consultant will plan, organize and control operational, system, service, quality and/or productivity projects for an organization. The Project Consultant assist in developing project estimates of cost and resources required; test custom developed solutions, document installation instructions and manage releases to clients.
Contractor Management Business Organisation Environment Implementation Perfor...SlideTeam
Enhance your audiences knowledge with this well researched complete deck. Showcase all the important features of the deck with perfect visuals. This deck comprises of total of thirteen slides with each slide explained in detail. Each template comprises of professional diagrams and layouts. Our professional PowerPoint experts have also included icons, graphs and charts for your convenience. All you have to do is DOWNLOAD the deck. Make changes as per the requirement. Yes, these PPT slides are completely customizable. Edit the colour, text and font size. Add or delete the content from the slide. And leave your audience awestruck with the professionally designed Contractor Management Business Organisation Environment Implementation Performance complete deck.
The Testing Center of Excellence (TCoE) provides a framework to speed business process validation, eliminate redundancies, ensure high business process quality, and reduce risk to the organization.
Key Goal of TCoE is to accelerate the delivery of innovation across an enterprise, while driving down the risk and cost of change, thereby stay ahead in competition.
Hello everyone! Test your PMP exam preparation and answer this Free PMP® Exam Sample Question of the week. For more of this free PMP exam sample question visit: https://free.pm-exam-simulator.com/free-pmp-exam-simulator
PMP exam requires you to be familiar with quality approaches for continuous improvement. These slide gives you overview on quality proprietary and non propriety approaches with brief information that is needed from exam point of view.
Based on PMBOK 5, contributed by contributor of PMBOK 5th edition.
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
Dear students get fully solved SMU MBA assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
RAMS 2013 Calculating roi when implementing a dfr program by mike silvermanAccendo Reliability
Presentation given at RAMS 2013
Three-phase inverters are physically large, complex and expensive elements of major solar power generation systems. The inverter converts DC power created by the photovoltaic (PV) panels to AC power suitable for adding to the power grid.
The inverters’ reliability testing is a complex task and relies on reliability block diagrams (RBD), vendor and field data, plus selecting accelerated life tests (ALT) based on critical elements of the product.
This paper illustrates a case study that developed an RBD, used field and vendor data, and includes the design and use of two ALTs. The result is a working framework or model that provides a reasonable estimate of the expected lifetime performance of the inverter. While any project similar to this, is always a work in progress, the examination of the decisions and inputs for the model proves valuable for the continued improvement of the model and resulting life predictions. This project provides an excellent real life example of reliability estimation having a multitude of constraints including: sample size, test duration, and field data, thus having to rely on all sources of available data starting from field and vendor data to theoretical component reliability calculations, ALT plan execution, failure analysis, and finally summarizing the results using RBD to estimate product expected lifetime. At the time of writing this paper, based on completion of system level ALT, an availability of 99.97% is valid over a 10 year period according to southern Ontario weather as the main installation base. This will be revisited once subsystem ALT is completed.
PROJECT AUDIT
A formal review of any aspect of a project.
An audit is a systematic, independent, documented assessment using standards and set criteria.
The objective of this certification program is to provide the qualified individual with a globally recognized credential as a Certified Construction Project Consultant, certificate accredited by The American Academy of Project Management AAPM®, globally recognized in over 140 countries.
Who will benefit from this course?
• If you are an engineer and have at least 4 years of experiences in construction project management, you are welcome to join this program. Once certified, you will then become an engineering consultant who serves organizations, and businesses meet their design and construction needs.
If you are already a certified project manager in the construction industry, you are automatically qualified to sit in this course to enrich your skills toward becoming a certified Consultant.
EPM is a disciplined approach to project management and resource management that looks at all the project (and sometimes non-project) work in an organization as a collective whole.
A comprehensive PPM tool investment is likely to provide an ROI of more than 250%"
Forrester: The ROI of Project Portfolio Management Tools
May 2009
The presentation discusses some of the interesting and innovative capabilities of Enterprise project management.
5 Pitfalls of Project Management Software Implementation Project Insight
Prospective customers often ask how they can assure a successful software implementation. There are many contributing factors, but to put simply, the answer for a successful implementation: You must have a product that fits your needs, leadership to sponsor your implementation, and a business process defined that blend with the software you’ve selected. Learn more!
Hello everyone! Test your PMP exam preparation and answer this Free PMP® Exam Sample Question of the week. For more of this free PMP exam sample question visit: https://free.pm-exam-simulator.com/free-pmp-exam-simulator
The Project Consultant will plan, organize and control operational, system, service, quality and/or productivity projects for an organization. The Project Consultant assist in developing project estimates of cost and resources required; test custom developed solutions, document installation instructions and manage releases to clients.
Contractor Management Business Organisation Environment Implementation Perfor...SlideTeam
Enhance your audiences knowledge with this well researched complete deck. Showcase all the important features of the deck with perfect visuals. This deck comprises of total of thirteen slides with each slide explained in detail. Each template comprises of professional diagrams and layouts. Our professional PowerPoint experts have also included icons, graphs and charts for your convenience. All you have to do is DOWNLOAD the deck. Make changes as per the requirement. Yes, these PPT slides are completely customizable. Edit the colour, text and font size. Add or delete the content from the slide. And leave your audience awestruck with the professionally designed Contractor Management Business Organisation Environment Implementation Performance complete deck.
The Testing Center of Excellence (TCoE) provides a framework to speed business process validation, eliminate redundancies, ensure high business process quality, and reduce risk to the organization.
Key Goal of TCoE is to accelerate the delivery of innovation across an enterprise, while driving down the risk and cost of change, thereby stay ahead in competition.
Hello everyone! Test your PMP exam preparation and answer this Free PMP® Exam Sample Question of the week. For more of this free PMP exam sample question visit: https://free.pm-exam-simulator.com/free-pmp-exam-simulator
PMP exam requires you to be familiar with quality approaches for continuous improvement. These slide gives you overview on quality proprietary and non propriety approaches with brief information that is needed from exam point of view.
Based on PMBOK 5, contributed by contributor of PMBOK 5th edition.
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
Dear students get fully solved SMU MBA assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
RAMS 2013 Calculating roi when implementing a dfr program by mike silvermanAccendo Reliability
Presentation given at RAMS 2013
Three-phase inverters are physically large, complex and expensive elements of major solar power generation systems. The inverter converts DC power created by the photovoltaic (PV) panels to AC power suitable for adding to the power grid.
The inverters’ reliability testing is a complex task and relies on reliability block diagrams (RBD), vendor and field data, plus selecting accelerated life tests (ALT) based on critical elements of the product.
This paper illustrates a case study that developed an RBD, used field and vendor data, and includes the design and use of two ALTs. The result is a working framework or model that provides a reasonable estimate of the expected lifetime performance of the inverter. While any project similar to this, is always a work in progress, the examination of the decisions and inputs for the model proves valuable for the continued improvement of the model and resulting life predictions. This project provides an excellent real life example of reliability estimation having a multitude of constraints including: sample size, test duration, and field data, thus having to rely on all sources of available data starting from field and vendor data to theoretical component reliability calculations, ALT plan execution, failure analysis, and finally summarizing the results using RBD to estimate product expected lifetime. At the time of writing this paper, based on completion of system level ALT, an availability of 99.97% is valid over a 10 year period according to southern Ontario weather as the main installation base. This will be revisited once subsystem ALT is completed.
Robotic Process Automation (RPA)is a technological enabler to stay competitive and is an emerging prerequisite of improving business performance. For successful implementation it is key to have a stage based methodology in place. RPA will force companies to rethink processes and the added value they create to their customers.
Session 01 - Introduction to Business AnalysisOmkarBA
In this session you will learn:
Introduction to Business Analysis
What is a Project?
Business Process – What and Why?
Who is a Project Manager?
Who is a Business Analyst?
What is Business Analysis and why is it important?
Roles, Responsibilities and necessary Skills for a Business Analyst
Introduction to SDLC
Requirement Analysis
Design Phase
Development Phase
Testing Phase
Release & Maintenance
Current Trends in BA
In this business analysis training session, you will learn introduction to Business Analysis. Topics covered in this course are:
Introduction to Business Analysis
• What is a Project?
• Business Process – What and Why?
• Who is a Project Manager?
• Who is a Business Analyst?
• What is Business Analysis and why is it important?
• Roles, Responsibilities and Necessary Skills for a Business Analyst
To know more, visit this link: https://www.mindsmapped.com/courses/business-analysis/become-a-business-analyst-hands-on-practice-with-real-life-templates/
Project Management fundamentals
Introduction. BBA / MBA course - Chapter 1
PPT available upon request: frgaucher@yahoo.fr.
Comments are welcome to improve the content!
Francois Gaucher, DBA, MBA
In this business analysis training session, you will learn about Introduction to Business Analysis. Topics covered in this course are:
Introduction to Business Analysis
• Business Process – What and Why?
• Who is a Project Manager?
• Who is a Business Analyst?
• What is Business Analysis and why is it important?
• Roles, Responsibilities and necessary Skills for a Business Analyst
To know more, visit this link: https://www.mindsmapped.com/courses/business-analysis/getting-started-with-business-analysis-fundamentals/
Did you know? Over the years, enterprises have achieved 65% of higher project savings by adhering to Six Sigma methodology.
Leadership is a critical element in the success of both implementing and using Six Sigma Techniques and Tool to support process change and delivering value in conducting Six Sigma Projects. Having the role of Leadership defined and the necessary knowledge of the methods that will set the expectation of change within processes can inspire teams to stay focused and deliver timely results.
Areas covered in the webinar
- The WHO in Leadership supporting Six Sigma
- The WHY as it relates to the Business Goals and Objectives
- The EXPECTATION or VISION for change to deliver value
- The INVOLVEMENT and participation of leadership
- The SUPPORT and resources needed
- The AUTHORITY to make change happen
- The RECOGNITION of all who contributed to delivering the value
- The MOMENTUM to build on success and continuous improvement
For more details click here - https://www.invensislearning.com/webinar/leading-the-way-in-six-sigma
#sixsigma #leansixsigma #sixsigmablackbelt #sixsigmayellowbelt #sixsigmagreenbelt #sixsigmamethodlogy #sixsigmaprocess #sixsigmacourse #sixsigmavideo #sixsigmamanagement #leansixsigmamethod #SixSigmaTraining
About Invensis Learning
Invensis Learning is a leading training and professional development solutions provider. We deliver globally-recognized training and certifications to individuals and enterprises to aid key business transformations and help to stay relevant by closing skill gaps and cultivate an environment that fosters continuous learning. We have trained 10000+ professionals over wide portfolio of training and certification courses. We are a trusted partner of many Fortune 500 companies for training and development
For more details please visit: https://www.invensislearning.com/
6.18.2013 - 2013 - Prj & Port Mgmt SftDev - Portfolio Management - For the ...IBM Rational
Webcast Series: Project and Portfolio Management Software Development
Title: 2013 - Prj & Port Mgmt SftDev - Portfolio Management - For the Manager - Making Good Decisions
Date: 6-18-2013
Presenter: Chris Wolters
The Paradigm Consulting Group (PCGI) is an internationally accredited consulting organization specializing in project management and business analysis.
This presentation is the second in a series that will provide an overview to project management concepts and internationally accepted best practices in the field project management. This presentation focuses on Programme management concepts.
In this Business Analysis Training, you will learn basics of Business Analysis. Topics covered in this session are:
Introduction to Business Analysis
• What is a Project?
• Business Process – What and Why?
• Who is a Project Manager?
• Who is a Business Analyst?
• What is Business Analysis and why is it important?
• Roles, Responsibilities and Necessary Skills for a Business Analyst
• Current Trends in BA
For more information, click on this link:
https://www.mindsmapped.com/courses/business-analysis/fundamentals-of-business-analysis/
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Chapter 3 - Islamic Banking Products and Services.pptx
DRIVERS OF PROJECT MANAGEMENT IMPLEMENTATION
1. DRIVERS OF PROJECT MANAGEMENT IMPLEMENTATION
Finance output from project management –
DHLEXPRESSRUbest practice
Disclaimer: this information, which is the fruit of own knowledge, experience and work of
the author is provided for PM conference audience for educational purposes only.
No commercial use
2. Page
About me
2
Alexander S Sorokin
MBA, PMP/PME, PRINCE2 Practitioner, 6S green belt
An expert in the field of Strategy, Business efficiency, Project & portfolio
management, Change management, Business process management
and improvement, Documentation management, HACCP, Quality and
safety
A member of Russian branch of ABPMP
More than 18 years of experience in project management
50+ implemented projects for benefit of such clients as:
DPWN DHL Express RU, Renault Rus, Ford, Volvo, Jaguar-Landrover,
GM, GMAIC, Hyundai, BMW, BMW Bank, Volkswagen Rus, Peugeot-
Citroen, AlfaBank, Evraz, Raiffeisen, HP, Seagate, Dell, Intel, Huawei,
NCR, Volga-Dnepr Group, Nestle, Mareven Food Holding (Rollton,
BigBon), AvtoVAZ, VoronezhRusAgro & etc.
Project Management Best Practice
3. Page 3
gives no profit?
acts as brake on your projects by “rules”?
Does your PMO…
asks a lot of “rubbish”
information?
It has to support your strategy, but
doesn’t at all really
Project Management Best Practice
4. Page 4
It seems you just don’t
know how to cook it…
Project Management Best Practice
5. Page 5
So you need…
A pentagram – 1 item
Project Management Best Practice
6. Page 6
A frame drum – 1 item
A shaman – 1 man
Project Management Best Practice
7. Page 7
Strange ancient codex of
spells and curses – 1 book
Project Management Best Practice
8. Page 8
Dark vault for
dark rituals:
– according to
health safety
standards its space
shouldn’t be less
than 6 sqm per
person
Project Management Best Practice
9. Page 9
A Voodoo doll of your Customer
Use the picture, if you can’t obtain it…
Project Management Best Practice
11. Page 11
One bag of pocket money
Project Management Best Practice
12. Page 12
And finally –
polite and resolute team “to run errands”
Project Management Best Practice
13. Page 13
and seriously…
Project Management Best Practice
Disclaimer: this information, which is the fruit of own knowledge, experience and work of
the author is provided for PM conference audience for educational purposes only.
No commercial use
14. Page 14
• To be the main driver of extra revenue and growth of
turnover for the company
Vision of Customer operation group PMO
15. Page 15
• Effectively manage projects of the best service solutions,
producing extra value for our customers and for the
business, obtaining new market shares, gaining profit and
increasing competitiveness of the corporate product portfolio
for customers
Our goal
16. Page
Drivers of the project’s additional value and positive
customerexperience
16
Effectiveness and
flexibility
Additional Value Profitability
Partnership
Professionalproject
management
Lean-processes
Positive customer
experience
Profitable for customer
Top quality service
Unique selling point
Strict control
Professionality
Reliable partnership
Fast reaction to requests
“Turn key ready” solutions
Portfolio ofready solutions
High performance
Minimization of bothering of
customer by processes
Attention to the customer’s
requirements
Incorporation of businesses
Flexibility ofprocesses
Simplification
Transparency
Predictability ofdeliverables
Turing “customized” into
“standard” and back
Single bill for all services
Project Management Best Practice
17. Page
Strategy
17
To be the key center of synergy for our customers, increase a
value of the partnership by provision of unique and smart
service solutions
• Global expertise
• Service excellence
• International focus
Project Management Best Practice
18. Page
Strategy
18
Where is possible:
Break barriers between businesses
Offer premium special services
Lead by cost-efficiency: continues cost optimization and turning of
customized solutions into a standard platform
Outrun competitors, creating new simple, stable and unique
services, win and rise market share
Project Management Best Practice
19. Page
• Simple and SMART
• Options for customer
• Transparency for customer
• Minimum time for implementation
• Max effectiveness and reliability
• High-end standards
• Best cost for us
• Satisfied customer
What does “the Best Service Solution” mean?
19
WE CANYES
20. Page
Permanent focus on increasing of profitability of service solutions
Re-enforce Customer orientation: both external and internal
Continue improvement of planning and project management. Attention to
milestones
Share the sense of purpose
CAN DO
Re-enforce responsibility of project teams
Increase our positive image across functions
Obtain top expertise about business processes and project management
Learn from lessons and mistakes
Use Good management practices
Main tasks for COG PMO
20
21. Page 21
Project / Portfolio classification
Types of projects according to Global DHL BCA Policy
• New products
• New terminals
• Sales channels growth
Profit increase
1
Service and capability
improvement
Other
• Process improvement
• Fleetrenewal
• Upgrade ofIT equipment
• Technologyinvestments
• New terminals, hubs,
gateways
• Asset replacement
• Asset retirement
• Safety and security
• Compliance
• Strategic investments
2 3
Project Management Best Practice
22. Page 22
Aspects of COG projects
• Scope: Large international and national industry leaders
Non-standard solutions based on standard
products and processes
Centralized implementation across Russia
• Time: Urgent, expected short implem. time ~3-4 months
Post-project service support during 3-6 months,
later take-over to OPS for further support
• Quality: High-end requirements, premium
• Budget: 90% - projects w/o budget
Continues cost optimization based on cloning of
service business models, standardization and
process improvement
Project Management Best Practice
23. Page 23
COG PMO elements
Direction Prioritization Investments
MotivationResources KnowledgeManagement
Development
Control
Process
improvement
TrainingsPolicies&
procedures
Projectreviews
Audits and
assessments
Authority matrix
IT systems
Measurements
Communications
Best practices
Reporting
Steering
committee
ProjectArchiveMSProject
Portfolio
tracking tool
ScoreCard
Processes Tools
BCA
Investments
PMO services
Project Management Best Practice
24. Page 24
PM Methodology
Little Prince
• 7 principles
• 7 themes
• 7 processes
• 24 documents
• Custom tailoring
• 7 principles
• 7 themes
• 7 processes
• 7 documents
• Standard suit
Project Management Best Practice
The current owner of PRINCE2tm
is AXELOS
25. Page
Step-by-stepactions from first contact to deliverables
25
Six steps from perspective to solution delivery
SpecialService
Document(SSD),
KPIs
Projecttimeline
forecast
Contracting
Businessoffer
Costs estimation/
tariff calculation
Offer
Evaluation
Trainingofownstaff
andcustomer
representatives
Monitoringand
reporting
Take-overAnalysis
Business case
analysis
Solution proposal
Identification of needs
Firstcontact
COG Request/
openingBusiness
case
Signingacontract
Agreementon
processes
Implementation
PM assignment
Projectteam
assignment
Qualityassurance,
Issue andRisk
management
Necessary
changes,Cost
optimization
Post-project
Support
Lessonslearned
2 3 4 5 6
SU IP
Changesof
businessprocess
CS, MP, SB CP
DP
Project Management Best Practice
26. Page
Tools
Pj title:
ProjectP&L
Pj mgr:
Currency k RUR ACTUAL TARGET
ACTvs
TGT FORECAST
ACTvs
TGT
Analysed mounth JAN 1 2 11 12 TOTAL 1 2 11 12 TOTAL 1 2 11 12 TOTAL
Revenue Total `
Subsequent revenue
non-core revenue
Personal cost
FTE
Transportation cost
Other cost
Margin
Personal cost / FTE
26
P&L
KPI score
card
Project
plan
27. Page
Documents
27
Business Case Application
- Describes feasibility of Capital acquisition
Types:
Fast
Full estimation is ready by BCA preparation
Approval in one step
Contains:
• Clear understanding ofinfluence on business
• Project costs, benefits and requirements of capital investment
• Details of necessaryresources and timings
Multi-stage
does notmeet above requirements
Preliminary
Should be prepared in case of risk to lost assetduring properapproval
Project Management Best Practice
28. Page 28
Documents
Special Service Document (PID)
Describes requirements and “TO BE” service
Contains:
• Currentsituation and description of Customer’s processes
• Requirements to processes,deliverables,quality, scope,timelines
• Key solutions, necessaryresources
• Key IT systems, necessaryequipment
• Description of TO BE service, its specialaspects
• Description of TO BE processes,their variances to standard ones
• Project Schedule
• Risks analysis
• Productcodes,billing scheme
• Project stakeholders,contactinfo, communication plan
Project Management Best Practice
29. Page
Documents
29
Achievements overview
Historical data on Russia and DHL RU expected to be aligned with general
presentation slides
Fin & Strategic objectives had reviewed and aligned in terms ofwording and
outputs
Value propositions had reviewed and aligned
SegmentSWOT also reviewed in terms ofwording and outputs
Risks / Issues
Due to time constraints
some slides on DHL RU
facts could be shorter
than planned
Decisions
Review ofoptions
Sign-off SWOT, Fin &
Strategic objectives,
Value proposition
Next steps
Align options
Fill in gaps
Prepare final presentation
Feed back from Board
DATEPROJECT TITLE - NAME
Project highlight report
30. Page 30
Typical Project org. structure
Project manager
Team leader A
COG PMO
Resource
Managers (IT,
FIN, ADM, CS)
Customer Sponsor (OPS)
Customer
representative
(Sales)
Project team A
Team leader B
Project team B
Project Management Best Practice
31. Page
Stakeholders
Internal
Senior Management Team
Project Steering Committee
Head of COG
Sales: NCM, KAM
Operations: OPS Mgr, SSU, G-OPS, GTWs, OPS Performance
and Quality, HSS
Station managers, Region managers
Commercial & Marketing: Product Development, Tender
Committee, Yield & Pricing
Finance: Accounting, ABC group
IT development
Customer Service: Customer Interface team, Priority Account
Desk
31
33. Page 33
Important competencesof Project manager
1. Commitment to Customer
Excellence
2. Commitment to Service
Excellence
3. Collaborative Working
4. Structured thinking, System
approach
5. Change Management
6. Trustworthiness
7. Creative thinking, Problem solving
8. Business Acumen
9. Resourcefulness
10. Equipment and Program
Knowledge
Project Management Best Practice
34. Page
1. Be leader in project: set goals, manage project implementation, control
deliverables in time, in budget and required quality
2. Make right decision and do right things instead of “doing decision right
and strictly follow rules”
3. Achieve results: insist and demand, where necessary – SOLICIT and
TREAT
4. Remember profitability: keep track of profit and losses of project
5. Advocate interests of client in the company and interests of company in
the face of client
6. Keep own word
Project manager SHOULD:
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35. Page
7. Be entrepreneurialand resourceful
8. Stay professionalin any case. Keep calm and positive attitude
9. Use all available resources to achieve goal, experts where needed
10. Manage team play and support to grow a partnership with external and
internal customers
11. Manage project documentation
12. Be able to communicate anytime and in any case. Communicate,
communicate and communicate
Project manager SHOULD (cont.):
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36. Page 36
Drivers of Success
• Clear target – profit and grow (turnover)
• Delegation of Authority to Project manager
• Motivation on cost reduction
• Control over the project via P&L
• Focus on value, clear benefits of project
• Simple and smart solutions
• Clear communications
• Knowledge about own business, products, capabilities
• Training of executors
• Consider Lessons Learned
• Follow to and create top standards
And… guard nerves and peace of Top management
Project Management Best Practice
37. Page
Backup. History of COG
2000 г – ChangeAgenda /IT & Change
– Dangerous Goods Group
– PRINCE2 (Parity) trainings (30 trainee)
2003 г – Change programs unitcreated/ OPS
2005 г – Own corporate training of “Basics of project
management”and trainers
– SpecialService supportUnit / OPS
– VAS Revenue,share:1,5%
2006 г – Change programs unitclosed
– ChangeAgenda transferred to COM
– 300+ specialists and middle-levelmanagers trained
– Facility projects to ADM
– ProductImplementation Group created /MKT
– Customer OperationGroup created / OPS
2007 г – ChangeAgenda returned to OPS
– VAS Revenue share: 5%,
Cost-recovery 100%, Avg Margin: 15%
2009 г - VAS Revenue share:7%
2011 г – VAS Revenue share:8,5%
37Project Management Best Practice
38. Thank you for your attention.
Danke für ihre aufmerksamkeit.
Спасибо за внимание.
Contact information:
KOTTAA
E-mail: as@kottaa.com
WWW: www.kottaa.com