SlideShare a Scribd company logo
Amity Business School MBA(M&S) Class of 2010, Semester II Channel Management Power, Conflicts and Control Prof. P K Bansal
Multi-Channel Marketing System Channel  Options Direct  Marketing Sales Force Intermediary Marketing  Channel
Channel  Management 1 Use of  Power Bases 2 Resolving  Channel  Conflicts 3 Channel  Control
1   POWER BASES Referent Power Expert Power Legitimate Power Competition Power Coercive Power
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
USE OF CHANNEL POWER ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
DEPENDENCE CONTEXTS ,[object Object],[object Object],[object Object],[object Object]
2 CONFLICT GOAL Understanding of objectives of  Channel members is different DOMAIN Channel members Understand  Responsibilities differently PERCEPTION Understanding of  Market Place is  different. Actions  do not match
What is Channel Conflict? ,[object Object],[object Object],[object Object],[object Object]
Conflict Stages 2 PERCEIVED 3 FELT 1 LATENT 4 MANIFEST
Sources of Channel Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managing Conflict ,[object Object],[object Object],[object Object],[object Object]
Conflict Resolution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Styles of Conflict Resolution ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Minimising Channel Conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Supplier Controls Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Channel Controls Customer Market Power Significant Insignificant ย  ย  Value added by Channel ย  ย 
3 CHANNEL CONTROL PROTECTION Interest of all Channel Members are protected OBJECTIVES Actions of all are in line with overall objectives DELIVERY Channel Flows streamlined to service end  customers
Maintaining Cordial Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object]
Channel Relationship Maintenance Strategies Forcing by Domination Withdrawal by avoidance Transactional Integration by Negotiation Compromise by Sacrifice Long Run Nature of Relationship High Low ย  ย  Significance of Individual Goals ย  ย 
[object Object],[object Object],[object Object]

More Related Content

What's hot

What is strategy and why important
What is strategy and why importantWhat is strategy and why important
What is strategy and why important
MD SALMAN ANJUM
ย 
PFE2.4 Code of Conduct - Corporate Social Responsibility
PFE2.4 Code of Conduct - Corporate Social ResponsibilityPFE2.4 Code of Conduct - Corporate Social Responsibility
PFE2.4 Code of Conduct - Corporate Social Responsibility
Jitendra Tomar
ย 
PFE4.3 Global Issues - Environmental Ethics
PFE4.3 Global Issues - Environmental EthicsPFE4.3 Global Issues - Environmental Ethics
PFE4.3 Global Issues - Environmental Ethics
Jitendra Tomar
ย 
Consumer Sales promotion
Consumer Sales promotionConsumer Sales promotion
Consumer Sales promotionNabduan Duangmanee
ย 
Distribution Strategy & Channels
Distribution Strategy & ChannelsDistribution Strategy & Channels
Distribution Strategy & Channels
Jealene Bautista
ย 
Evaluation of channel performance
Evaluation of channel performanceEvaluation of channel performance
Evaluation of channel performanceRicha Singhvi
ย 
Sales Management- SALES TRAINING DESIGN
Sales Management- SALES TRAINING DESIGN Sales Management- SALES TRAINING DESIGN
Sales Management- SALES TRAINING DESIGN
Trinity Dwarka
ย 
PFE4.2 Global Issues - Business Ethics and Corporate Governance
PFE4.2 Global Issues - Business Ethics and Corporate GovernancePFE4.2 Global Issues - Business Ethics and Corporate Governance
PFE4.2 Global Issues - Business Ethics and Corporate Governance
Jitendra Tomar
ย 
Introduction to service marketing
Introduction to service marketingIntroduction to service marketing
Introduction to service marketing
Rolling Plans Pvt. Ltd.
ย 
PFE2.5 Code of Conduct - Organizational Loyalty
PFE2.5 Code of Conduct - Organizational LoyaltyPFE2.5 Code of Conduct - Organizational Loyalty
PFE2.5 Code of Conduct - Organizational Loyalty
Jitendra Tomar
ย 
Strategic control
Strategic controlStrategic control
Strategic control
Vidhu Arora
ย 
Skills of the s sales manager
Skills of the s sales managerSkills of the s sales manager
Skills of the s sales manager
Naveen Raj
ย 
Sales and Distribution Management
Sales and Distribution ManagementSales and Distribution Management
Sales and Distribution Management
cpjcollege
ย 
Business Portfolio Analysis
Business Portfolio AnalysisBusiness Portfolio Analysis
Business Portfolio Analysis
Prof.(Dr.) Nitin Zaware
ย 
PFE3.3 Ethical Considerations - Principles of Natural Justice
PFE3.3 Ethical Considerations - Principles of Natural JusticePFE3.3 Ethical Considerations - Principles of Natural Justice
PFE3.3 Ethical Considerations - Principles of Natural Justice
Jitendra Tomar
ย 
Strategic management process and stratergic implementation PPT MBA FINANCE
Strategic management process and stratergic implementation PPT MBA FINANCEStrategic management process and stratergic implementation PPT MBA FINANCE
Strategic management process and stratergic implementation PPT MBA FINANCE
Babasab Patil
ย 
Crm
CrmCrm
Salesmanship
SalesmanshipSalesmanship
Salesmanship
Mahfuzur Rahman
ย 

What's hot (20)

What is strategy and why important
What is strategy and why importantWhat is strategy and why important
What is strategy and why important
ย 
PFE2.4 Code of Conduct - Corporate Social Responsibility
PFE2.4 Code of Conduct - Corporate Social ResponsibilityPFE2.4 Code of Conduct - Corporate Social Responsibility
PFE2.4 Code of Conduct - Corporate Social Responsibility
ย 
PFE4.3 Global Issues - Environmental Ethics
PFE4.3 Global Issues - Environmental EthicsPFE4.3 Global Issues - Environmental Ethics
PFE4.3 Global Issues - Environmental Ethics
ย 
Consumer Sales promotion
Consumer Sales promotionConsumer Sales promotion
Consumer Sales promotion
ย 
Distribution Strategy & Channels
Distribution Strategy & ChannelsDistribution Strategy & Channels
Distribution Strategy & Channels
ย 
Evaluation of channel performance
Evaluation of channel performanceEvaluation of channel performance
Evaluation of channel performance
ย 
Sales Management- SALES TRAINING DESIGN
Sales Management- SALES TRAINING DESIGN Sales Management- SALES TRAINING DESIGN
Sales Management- SALES TRAINING DESIGN
ย 
PFE4.2 Global Issues - Business Ethics and Corporate Governance
PFE4.2 Global Issues - Business Ethics and Corporate GovernancePFE4.2 Global Issues - Business Ethics and Corporate Governance
PFE4.2 Global Issues - Business Ethics and Corporate Governance
ย 
Introduction to service marketing
Introduction to service marketingIntroduction to service marketing
Introduction to service marketing
ย 
PFE2.5 Code of Conduct - Organizational Loyalty
PFE2.5 Code of Conduct - Organizational LoyaltyPFE2.5 Code of Conduct - Organizational Loyalty
PFE2.5 Code of Conduct - Organizational Loyalty
ย 
Strategic control
Strategic controlStrategic control
Strategic control
ย 
Skills of the s sales manager
Skills of the s sales managerSkills of the s sales manager
Skills of the s sales manager
ย 
Sales and Distribution Management
Sales and Distribution ManagementSales and Distribution Management
Sales and Distribution Management
ย 
Competitor analaysis
Competitor analaysisCompetitor analaysis
Competitor analaysis
ย 
Business Portfolio Analysis
Business Portfolio AnalysisBusiness Portfolio Analysis
Business Portfolio Analysis
ย 
PFE3.3 Ethical Considerations - Principles of Natural Justice
PFE3.3 Ethical Considerations - Principles of Natural JusticePFE3.3 Ethical Considerations - Principles of Natural Justice
PFE3.3 Ethical Considerations - Principles of Natural Justice
ย 
Strategic management process and stratergic implementation PPT MBA FINANCE
Strategic management process and stratergic implementation PPT MBA FINANCEStrategic management process and stratergic implementation PPT MBA FINANCE
Strategic management process and stratergic implementation PPT MBA FINANCE
ย 
Crm
CrmCrm
Crm
ย 
Salesmanship
SalesmanshipSalesmanship
Salesmanship
ย 
Sdm ch12
Sdm ch12Sdm ch12
Sdm ch12
ย 

Viewers also liked

Marketing Oncology: Service Line Strategies
Marketing Oncology: Service Line StrategiesMarketing Oncology: Service Line Strategies
Marketing Oncology: Service Line StrategiesRenown Health
ย 
Sales and distribution management
Sales and distribution managementSales and distribution management
Sales and distribution management
shashank shekhar singh
ย 
Ch6: Training, Motivating, Compensating, and Leading the Salesforce
Ch6: Training, Motivating, Compensating, and Leading the SalesforceCh6: Training, Motivating, Compensating, and Leading the Salesforce
Ch6: Training, Motivating, Compensating, and Leading the Salesforceitsvineeth209
ย 
Personal Selling
Personal SellingPersonal Selling
Personal Sellingsweet_vijay
ย 
Chapter 1 introduction to sales and distribution management
Chapter 1 introduction to sales and distribution managementChapter 1 introduction to sales and distribution management
Chapter 1 introduction to sales and distribution management
Nishant Agrawal
ย 
Ch1: Introduction to Sales and Distribution Management
Ch1: Introduction to Sales and Distribution ManagementCh1: Introduction to Sales and Distribution Management
Ch1: Introduction to Sales and Distribution Managementitsvineeth209
ย 
Ch7: Controlling the Salesforce
Ch7: Controlling the SalesforceCh7: Controlling the Salesforce
Ch7: Controlling the Salesforceitsvineeth209
ย 
Ch5: Organising and Staffing the Salesforce
Ch5: Organising and Staffing the SalesforceCh5: Organising and Staffing the Salesforce
Ch5: Organising and Staffing the Salesforceitsvineeth209
ย 
Evolution,Drivers Of Indian Retail
Evolution,Drivers Of Indian RetailEvolution,Drivers Of Indian Retail
Evolution,Drivers Of Indian Retailitsvineeth209
ย 
Marketing Channels- Marketing Management
Marketing Channels- Marketing ManagementMarketing Channels- Marketing Management
Marketing Channels- Marketing Management
Md Killedar
ย 
Ch2: Personal Selling: Preparation and Process
Ch2: Personal Selling:  Preparation and ProcessCh2: Personal Selling:  Preparation and Process
Ch2: Personal Selling: Preparation and Processitsvineeth209
ย 
Distribution 2
Distribution 2Distribution 2
Distribution 2
peeyushsapra
ย 
Ch3: Planning, Sales Forecasting, and Budgeting
Ch3: Planning, Sales Forecasting, and BudgetingCh3: Planning, Sales Forecasting, and Budgeting
Ch3: Planning, Sales Forecasting, and Budgetingitsvineeth209
ย 
Ch4: Management of Sales Territories and Quotas
Ch4: Management of Sales  Territories and QuotasCh4: Management of Sales  Territories and Quotas
Ch4: Management of Sales Territories and Quotasitsvineeth209
ย 
Green Marketing
Green MarketingGreen Marketing
Green Marketingitsvineeth209
ย 
Vertical and horizontal marketing
Vertical and horizontal marketingVertical and horizontal marketing
Vertical and horizontal marketing
Deepak Kumar
ย 
Channel conflicts
Channel conflictsChannel conflicts
Channel conflicts
Lovy Varlani
ย 

Viewers also liked (20)

Sdm ch9
Sdm ch9Sdm ch9
Sdm ch9
ย 
Marketing Oncology: Service Line Strategies
Marketing Oncology: Service Line StrategiesMarketing Oncology: Service Line Strategies
Marketing Oncology: Service Line Strategies
ย 
Sales and distribution management
Sales and distribution managementSales and distribution management
Sales and distribution management
ย 
Ch6: Training, Motivating, Compensating, and Leading the Salesforce
Ch6: Training, Motivating, Compensating, and Leading the SalesforceCh6: Training, Motivating, Compensating, and Leading the Salesforce
Ch6: Training, Motivating, Compensating, and Leading the Salesforce
ย 
Personal Selling
Personal SellingPersonal Selling
Personal Selling
ย 
Chapter 1 introduction to sales and distribution management
Chapter 1 introduction to sales and distribution managementChapter 1 introduction to sales and distribution management
Chapter 1 introduction to sales and distribution management
ย 
Ch1: Introduction to Sales and Distribution Management
Ch1: Introduction to Sales and Distribution ManagementCh1: Introduction to Sales and Distribution Management
Ch1: Introduction to Sales and Distribution Management
ย 
Ch7: Controlling the Salesforce
Ch7: Controlling the SalesforceCh7: Controlling the Salesforce
Ch7: Controlling the Salesforce
ย 
Ch5: Organising and Staffing the Salesforce
Ch5: Organising and Staffing the SalesforceCh5: Organising and Staffing the Salesforce
Ch5: Organising and Staffing the Salesforce
ย 
Evolution,Drivers Of Indian Retail
Evolution,Drivers Of Indian RetailEvolution,Drivers Of Indian Retail
Evolution,Drivers Of Indian Retail
ย 
Marketing Channels- Marketing Management
Marketing Channels- Marketing ManagementMarketing Channels- Marketing Management
Marketing Channels- Marketing Management
ย 
Sdm ch13
Sdm ch13Sdm ch13
Sdm ch13
ย 
Ch2: Personal Selling: Preparation and Process
Ch2: Personal Selling:  Preparation and ProcessCh2: Personal Selling:  Preparation and Process
Ch2: Personal Selling: Preparation and Process
ย 
Distribution 2
Distribution 2Distribution 2
Distribution 2
ย 
Ch3: Planning, Sales Forecasting, and Budgeting
Ch3: Planning, Sales Forecasting, and BudgetingCh3: Planning, Sales Forecasting, and Budgeting
Ch3: Planning, Sales Forecasting, and Budgeting
ย 
Novartis Oncology Strategy
Novartis Oncology StrategyNovartis Oncology Strategy
Novartis Oncology Strategy
ย 
Ch4: Management of Sales Territories and Quotas
Ch4: Management of Sales  Territories and QuotasCh4: Management of Sales  Territories and Quotas
Ch4: Management of Sales Territories and Quotas
ย 
Green Marketing
Green MarketingGreen Marketing
Green Marketing
ย 
Vertical and horizontal marketing
Vertical and horizontal marketingVertical and horizontal marketing
Vertical and horizontal marketing
ย 
Channel conflicts
Channel conflictsChannel conflicts
Channel conflicts
ย 

Similar to Channel Management Abs M&S

Motivating the channel members
Motivating the channel membersMotivating the channel members
Motivating the channel membersShwetanshu Gupta
ย 
Channel Relationship
Channel RelationshipChannel Relationship
Channel RelationshipJigar mehta
ย 
Types of channel
Types of channelTypes of channel
Types of channelMohammed Al-ali
ย 
Managing channel partners - Abhijeet
Managing channel partners  - AbhijeetManaging channel partners  - Abhijeet
Managing channel partners - Abhijeet
Abhijeet Vikramaditya Tiwari
ย 
Channel Conflicts.pptx
Channel Conflicts.pptxChannel Conflicts.pptx
Channel Conflicts.pptx
Anshika865276
ย 
Channels of distribution ppt @ bec doms bagalkot mba marketing
Channels of distribution  ppt @ bec doms bagalkot mba marketingChannels of distribution  ppt @ bec doms bagalkot mba marketing
Channels of distribution ppt @ bec doms bagalkot mba marketing
Babasab Patil
ย 
Conceptual framework of the study on airtel
Conceptual framework of the   study on airtelConceptual framework of the   study on airtel
Conceptual framework of the study on airtel
Sridharan Ravi
ย 
Channel Power & Conflict and Channel Dynamics
Channel Power & Conflict and Channel DynamicsChannel Power & Conflict and Channel Dynamics
Channel Power & Conflict and Channel Dynamics
Navin Raj Saroj
ย 
Social Syndication - A Great Way To Expand Social Selling
Social Syndication - A Great Way To Expand Social SellingSocial Syndication - A Great Way To Expand Social Selling
Social Syndication - A Great Way To Expand Social Selling
ZINFI Technologies, Inc.
ย 
Challenges of Channel Management
Challenges of Channel ManagementChallenges of Channel Management
Challenges of Channel Management
ZINFI Technologies, Inc.
ย 
Hassaan Assignment
Hassaan AssignmentHassaan Assignment
Hassaan AssignmentMohammed Hassaan
ย 
Accenture maximizing-customer-retention
Accenture maximizing-customer-retentionAccenture maximizing-customer-retention
Accenture maximizing-customer-retentionAmer Sayed
ย 
Creating and Managing Supplier Relationships
Creating and Managing Supplier RelationshipsCreating and Managing Supplier Relationships
Creating and Managing Supplier Relationships
FaHaD .H. NooR
ย 
Chap 12 e161
Chap 12 e161Chap 12 e161
Chap 12 e161guest0d3f0f
ย 
Buyer supplier relationship
Buyer supplier relationshipBuyer supplier relationship
Buyer supplier relationship
Ankit
ย 
Behavioral Processess in Marketing Channel chapter 4
Behavioral Processess in Marketing Channel chapter 4Behavioral Processess in Marketing Channel chapter 4
Behavioral Processess in Marketing Channel chapter 4
ahmedjaura1
ย 
7 Major Challenges of Channel Management
7 Major Challenges of Channel Management7 Major Challenges of Channel Management
7 Major Challenges of Channel Management
ZINFI Technologies, Inc.
ย 

Similar to Channel Management Abs M&S (20)

Channel managment
Channel managmentChannel managment
Channel managment
ย 
Motivating the channel members
Motivating the channel membersMotivating the channel members
Motivating the channel members
ย 
Channel Relationship
Channel RelationshipChannel Relationship
Channel Relationship
ย 
Notes unit ii
Notes unit iiNotes unit ii
Notes unit ii
ย 
NOTES RETAIL AND DISTRIBUTION MANAGEMENT
NOTES RETAIL AND DISTRIBUTION MANAGEMENT NOTES RETAIL AND DISTRIBUTION MANAGEMENT
NOTES RETAIL AND DISTRIBUTION MANAGEMENT
ย 
Types of channel
Types of channelTypes of channel
Types of channel
ย 
Managing channel partners - Abhijeet
Managing channel partners  - AbhijeetManaging channel partners  - Abhijeet
Managing channel partners - Abhijeet
ย 
Channel Conflicts.pptx
Channel Conflicts.pptxChannel Conflicts.pptx
Channel Conflicts.pptx
ย 
Channels of distribution ppt @ bec doms bagalkot mba marketing
Channels of distribution  ppt @ bec doms bagalkot mba marketingChannels of distribution  ppt @ bec doms bagalkot mba marketing
Channels of distribution ppt @ bec doms bagalkot mba marketing
ย 
Conceptual framework of the study on airtel
Conceptual framework of the   study on airtelConceptual framework of the   study on airtel
Conceptual framework of the study on airtel
ย 
Channel Power & Conflict and Channel Dynamics
Channel Power & Conflict and Channel DynamicsChannel Power & Conflict and Channel Dynamics
Channel Power & Conflict and Channel Dynamics
ย 
Social Syndication - A Great Way To Expand Social Selling
Social Syndication - A Great Way To Expand Social SellingSocial Syndication - A Great Way To Expand Social Selling
Social Syndication - A Great Way To Expand Social Selling
ย 
Challenges of Channel Management
Challenges of Channel ManagementChallenges of Channel Management
Challenges of Channel Management
ย 
Hassaan Assignment
Hassaan AssignmentHassaan Assignment
Hassaan Assignment
ย 
Accenture maximizing-customer-retention
Accenture maximizing-customer-retentionAccenture maximizing-customer-retention
Accenture maximizing-customer-retention
ย 
Creating and Managing Supplier Relationships
Creating and Managing Supplier RelationshipsCreating and Managing Supplier Relationships
Creating and Managing Supplier Relationships
ย 
Chap 12 e161
Chap 12 e161Chap 12 e161
Chap 12 e161
ย 
Buyer supplier relationship
Buyer supplier relationshipBuyer supplier relationship
Buyer supplier relationship
ย 
Behavioral Processess in Marketing Channel chapter 4
Behavioral Processess in Marketing Channel chapter 4Behavioral Processess in Marketing Channel chapter 4
Behavioral Processess in Marketing Channel chapter 4
ย 
7 Major Challenges of Channel Management
7 Major Challenges of Channel Management7 Major Challenges of Channel Management
7 Major Challenges of Channel Management
ย 

More from dcsastudent

Rural Management Ppt On Coke
Rural Management Ppt On CokeRural Management Ppt On Coke
Rural Management Ppt On Coke
dcsastudent
ย 
75007 Product Management
75007 Product Management75007 Product Management
75007 Product Managementdcsastudent
ย 
Dlm Module 1 &2
Dlm Module 1 &2Dlm Module 1 &2
Dlm Module 1 &2dcsastudent
ย 
Selection And Appointment
Selection And AppointmentSelection And Appointment
Selection And Appointmentdcsastudent
ย 
Warehousing
WarehousingWarehousing
Warehousingdcsastudent
ย 
Logistics System
Logistics SystemLogistics System
Logistics Systemdcsastudent
ย 
Transportation
TransportationTransportation
Transportationdcsastudent
ย 
Physical Distribution Decision Areas
Physical Distribution Decision AreasPhysical Distribution Decision Areas
Physical Distribution Decision Areasdcsastudent
ย 
Segmentation & Targeting
Segmentation & TargetingSegmentation & Targeting
Segmentation & Targetingdcsastudent
ย 
C6d80 Dlm Mod 1
C6d80 Dlm Mod 1C6d80 Dlm Mod 1
C6d80 Dlm Mod 1dcsastudent
ย 
Channel Management
Channel ManagementChannel Management
Channel Managementdcsastudent
ย 
Dlm Mod 1
Dlm Mod 1Dlm Mod 1
Dlm Mod 1dcsastudent
ย 
Mba[1][1].Mns.2.12.8
Mba[1][1].Mns.2.12.8Mba[1][1].Mns.2.12.8
Mba[1][1].Mns.2.12.8dcsastudent
ย 
Dlm Mod 2
Dlm Mod 2Dlm Mod 2
Dlm Mod 2dcsastudent
ย 
53601dlm Mod 2
53601dlm Mod 253601dlm Mod 2
53601dlm Mod 2dcsastudent
ย 
Retailmanagement 1232195275918231 2
Retailmanagement 1232195275918231 2Retailmanagement 1232195275918231 2
Retailmanagement 1232195275918231 2dcsastudent
ย 
Product Life Cycle
Product Life CycleProduct Life Cycle
Product Life Cycledcsastudent
ย 

More from dcsastudent (20)

Rural Management Ppt On Coke
Rural Management Ppt On CokeRural Management Ppt On Coke
Rural Management Ppt On Coke
ย 
75007 Product Management
75007 Product Management75007 Product Management
75007 Product Management
ย 
Dlm Module 1 &2
Dlm Module 1 &2Dlm Module 1 &2
Dlm Module 1 &2
ย 
Intro
IntroIntro
Intro
ย 
Selection And Appointment
Selection And AppointmentSelection And Appointment
Selection And Appointment
ย 
Warehousing
WarehousingWarehousing
Warehousing
ย 
Logistics System
Logistics SystemLogistics System
Logistics System
ย 
Transportation
TransportationTransportation
Transportation
ย 
Physical Distribution Decision Areas
Physical Distribution Decision AreasPhysical Distribution Decision Areas
Physical Distribution Decision Areas
ย 
Segmentation & Targeting
Segmentation & TargetingSegmentation & Targeting
Segmentation & Targeting
ย 
C6d80 Dlm Mod 1
C6d80 Dlm Mod 1C6d80 Dlm Mod 1
C6d80 Dlm Mod 1
ย 
Channel Management
Channel ManagementChannel Management
Channel Management
ย 
Dlm Mod 1
Dlm Mod 1Dlm Mod 1
Dlm Mod 1
ย 
Dlm
DlmDlm
Dlm
ย 
Mba[1][1].Mns.2.12.8
Mba[1][1].Mns.2.12.8Mba[1][1].Mns.2.12.8
Mba[1][1].Mns.2.12.8
ย 
Dlm Mod 2
Dlm Mod 2Dlm Mod 2
Dlm Mod 2
ย 
53601dlm Mod 2
53601dlm Mod 253601dlm Mod 2
53601dlm Mod 2
ย 
Npd
NpdNpd
Npd
ย 
Retailmanagement 1232195275918231 2
Retailmanagement 1232195275918231 2Retailmanagement 1232195275918231 2
Retailmanagement 1232195275918231 2
ย 
Product Life Cycle
Product Life CycleProduct Life Cycle
Product Life Cycle
ย 

Recently uploaded

Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...
dylandmeas
ย 
The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...
awaisafdar
ย 
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBdCree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
creerey
ย 
FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134
LR1709MUSIC
ย 
What are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdfWhat are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdf
HumanResourceDimensi1
ย 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
Adam Smith
ย 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
Nicola Wreford-Howard
ย 
Attending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learnersAttending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learners
Erika906060
ย 
The-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic managementThe-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic management
Bojamma2
ย 
Improving profitability for small business
Improving profitability for small businessImproving profitability for small business
Improving profitability for small business
Ben Wann
ย 
Enterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdfEnterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdf
KaiNexus
ย 
Premium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern BusinessesPremium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern Businesses
SynapseIndia
ย 
The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...
balatucanapplelovely
ย 
Skye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto AirportSkye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto Airport
marketingjdass
ย 
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
BBPMedia1
ย 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
sarahvanessa51503
ย 
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).pptENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
zechu97
ย 
Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111
zoyaansari11365
ย 
anas about venice for grade 6f about venice
anas about venice for grade 6f about veniceanas about venice for grade 6f about venice
anas about venice for grade 6f about venice
anasabutalha2013
ย 
20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf
tjcomstrang
ย 

Recently uploaded (20)

Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...
ย 
The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...
ย 
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBdCree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
ย 
FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134
ย 
What are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdfWhat are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdf
ย 
The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...The Influence of Marketing Strategy and Market Competition on Business Perfor...
The Influence of Marketing Strategy and Market Competition on Business Perfor...
ย 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
ย 
Attending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learnersAttending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learners
ย 
The-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic managementThe-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic management
ย 
Improving profitability for small business
Improving profitability for small businessImproving profitability for small business
Improving profitability for small business
ย 
Enterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdfEnterprise Excellence is Inclusive Excellence.pdf
Enterprise Excellence is Inclusive Excellence.pdf
ย 
Premium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern BusinessesPremium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern Businesses
ย 
The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...
ย 
Skye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto AirportSkye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto Airport
ย 
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
ย 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
ย 
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).pptENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
ย 
Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111
ย 
anas about venice for grade 6f about venice
anas about venice for grade 6f about veniceanas about venice for grade 6f about venice
anas about venice for grade 6f about venice
ย 
20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf
ย 

Channel Management Abs M&S

  • 1. Amity Business School MBA(M&S) Class of 2010, Semester II Channel Management Power, Conflicts and Control Prof. P K Bansal
  • 2. Multi-Channel Marketing System Channel Options Direct Marketing Sales Force Intermediary Marketing Channel
  • 3. Channel Management 1 Use of Power Bases 2 Resolving Channel Conflicts 3 Channel Control
  • 4. 1 POWER BASES Referent Power Expert Power Legitimate Power Competition Power Coercive Power
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. 2 CONFLICT GOAL Understanding of objectives of Channel members is different DOMAIN Channel members Understand Responsibilities differently PERCEPTION Understanding of Market Place is different. Actions do not match
  • 13.
  • 14. Conflict Stages 2 PERCEIVED 3 FELT 1 LATENT 4 MANIFEST
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21. 3 CHANNEL CONTROL PROTECTION Interest of all Channel Members are protected OBJECTIVES Actions of all are in line with overall objectives DELIVERY Channel Flows streamlined to service end customers
  • 22.
  • 23. Channel Relationship Maintenance Strategies Forcing by Domination Withdrawal by avoidance Transactional Integration by Negotiation Compromise by Sacrifice Long Run Nature of Relationship High Low ย  ย  Significance of Individual Goals ย  ย 
  • 24.