The document discusses ISO 29110 project management processes. It describes the 7 key objectives of project management: 1) developing a project plan based on customer requirements, 2) monitoring project progress against the plan and addressing deviations, 3) managing change requests and evaluating their impact, 4) holding review meetings with stakeholders, 5) identifying and managing risks, 6) implementing version control of project items, and 7) performing quality assurance to ensure compliance with the plan and requirements. Project monitoring involves comparing actual progress to the project plan and addressing any problems in meeting targets.
Do you know what is the main factor that determines a successful project? At Savvycom, we believe that good project management is the key. Therefore, we conducted a training workshop on this topic for our team to have a good understanding of the project management. During the workshop, we went through the basic definitions to very advanced techniques and tips. We do hope that after the workshop, our member will be equipped with essential tools to manage project more effectively.
A Guide to the Forthcoming 2012 Revision of the IEEE Software Quality Assuran...dheimann5
The IEEE is in the process of updating and adding significant content to its IEEE-730-2002 standard on Software Quality Assurance (SQA). The new version will coordinate with the four process areas and sixteen SQA tasks in the IEEE-12207-2008 standard “Systems and Software Engineering: Software Life Cycle Processes”, providing detailed elaborations for these areas and tasks.
The presentation provides a brief overview of these areas and tasks, discuss the difference between SQA and testing, and cover the annexes in IEEE 730 that provide industry-specific information as well as the relationships with software process approaches such as CMMI, Agile, SPICE, CSQE, PMBOK, and VSEs.
Do you know what is the main factor that determines a successful project? At Savvycom, we believe that good project management is the key. Therefore, we conducted a training workshop on this topic for our team to have a good understanding of the project management. During the workshop, we went through the basic definitions to very advanced techniques and tips. We do hope that after the workshop, our member will be equipped with essential tools to manage project more effectively.
A Guide to the Forthcoming 2012 Revision of the IEEE Software Quality Assuran...dheimann5
The IEEE is in the process of updating and adding significant content to its IEEE-730-2002 standard on Software Quality Assurance (SQA). The new version will coordinate with the four process areas and sixteen SQA tasks in the IEEE-12207-2008 standard “Systems and Software Engineering: Software Life Cycle Processes”, providing detailed elaborations for these areas and tasks.
The presentation provides a brief overview of these areas and tasks, discuss the difference between SQA and testing, and cover the annexes in IEEE 730 that provide industry-specific information as well as the relationships with software process approaches such as CMMI, Agile, SPICE, CSQE, PMBOK, and VSEs.
Hello everyone! Test your PMP exam preparation and answer this Free PMP® Exam Sample Question of the week. For more of this free PMP exam sample question visit: https://free.pm-exam-simulator.com/free-pmp-exam-simulator
Introduction to software quality assurance by QuontraSolutionsQUONTRASOLUTIONS
Quontra Solutions provides QA training by Real time Industry experts. QA is having good demand in the market. Our QA online training Instructors are very much experienced and highly qualified and dedicated.
Our QA online training program is job oriented. After completion of QA training with us you should be able to work on any kind of project. After completion of QA online training our dedicated team will be supporting you.
3-0 PROJECT PLANNING - The purpose of Project Planning is to define the exact parameters of a project and ensure that all the pre-requisites for Project Execution and Control are in place.
Project Planning is an opportunity to identify and resolve any remaining issues and answer outstanding questions that may undermine the goals of the project or threaten its success. It is an opportunity to plan and prepare, as opposed to react and catch up.
Hello everyone! Test your PMP exam preparation and answer this Free PMP® Exam Sample Question of the week. For more of this free PMP exam sample question visit: https://free.pm-exam-simulator.com/free-pmp-exam-simulator
Introduction to software quality assurance by QuontraSolutionsQUONTRASOLUTIONS
Quontra Solutions provides QA training by Real time Industry experts. QA is having good demand in the market. Our QA online training Instructors are very much experienced and highly qualified and dedicated.
Our QA online training program is job oriented. After completion of QA training with us you should be able to work on any kind of project. After completion of QA online training our dedicated team will be supporting you.
3-0 PROJECT PLANNING - The purpose of Project Planning is to define the exact parameters of a project and ensure that all the pre-requisites for Project Execution and Control are in place.
Project Planning is an opportunity to identify and resolve any remaining issues and answer outstanding questions that may undermine the goals of the project or threaten its success. It is an opportunity to plan and prepare, as opposed to react and catch up.
Presentation of the article at Workshop of Learning Analytics & Knowledge 2016 in April 25, 2016.
Note: full paper is available on http://www.laceproject.eu/wp-content/uploads/2015/12/ep4la2016_paper_4.pdf
Personally Identifiable Information ProtectionPECB
“If we’re going to be connected, then we need to be protected. As Americans, we shouldn’t have to forfeit our basic privacy when we go online to do our business. Each of us as individuals have a sphere of privacy around us that should not be breached, whether by our government, but also by commercial interests.” These words were spoken two weeks ago by the American president Barack Obama, who urged Congress to pass a series of cybersecurity and privacy laws that will protect even more the data privacy of customers and children in schools. Once again the data Privacy and Regulation topic became newspaper headlines.
RUNNING HEAD Customer Care Website Implementation1Customer .docxjoellemurphey
RUNNING HEAD: Customer Care Website Implementation
1
Customer Care Website Implementation
27
Customer Care Website Implementation
Table of Contents
4Executive Summary
4Integration Management
4Project Scope Statement:
5Project Scope Justification:
5Project Success:
5Functional Area Interfaces
6Project Team Members and Roles:
6Project Team Reporting Structure:
7Project Deliverables:
7Project Closure Information
9Scope Management
9Scope Definition
9Work Breakdown Structure
9Time/Schedule Management
9Activity List
12Project Milestones:
12Project Cost Management
14Project Quality Management
14Project Deliverable Quality Requirements
14Project Deliverable Quality Monitoring
15Project Deliverable Quality Reporting
15Project Deliverable Quality Discrepancy Decisions
15Project Human Resource Management
15Resource Analysis
17Resource(s) Doing the Most Work
17Alternative Resource Assignments
17Resource Gap Analysis
17Optimization:
18Communications Management
18Project Team Communications
19Project Team Conflict Resolution
20Project Information to Monitor
20How to Collect Project Information
20Frequency for Project Information Collection
21Project Status Information and Recipients
21Plan and Take Adaptive Action
21Methods to Analyze the Impact of the Status Information
21Process/Procedures to Make Decisions that Affect the Project Schedule and Budget
22People Who Will Be Involved in Making Project Status Decisions
22Method to Communicate Project Status Decisions
23Project Risk Management
23Risk Management Plan:
25Procurement Management
25Conclusion
26References
Executive Summary
In this project we intend to streamline and enhance our customer’s user experience for his or her support related needs after or before a purchase have been made. Currently we only support a customer over the phone. At peak hours, this causes line congestion and long wait time for our customers resulting in dip in customer satisfaction level. The creation of a customer care website will allow our company to engage with the customer at multiple points including telephone which we already do. 90% of the calls we log are for general questions or are mostly order related which might not require a call in case a portal is available. This projects aims to create a customer care portal mentioned above for better customer satisfaction.
Over the last three years, our annual sales and revenues have almost tripled. While a phone support option was initially sufficient, peak hour service provision has become problematic. In case we want to go along with our existing support model, we would require to at least double our voice support specialist strength. This would result in additional recurring expenses for the company towards employee salary and equipment. The project should be able to address this issue as well and enable the company to achieve better operational excellence. Enhancement to the website will also be possible and will help us to align better with our customers.
Integrat ...
8. Late.(Fail)
Incomplete customer expectation.
Low quality, reliability.
Over budget.
…
Problem in Software
project<Classic>
9. Project Management (PM)
Process
The purpose of the Project Management
process is to establish and carry out in a
systematic way the tasks of the software
implementation project, which allows
complying with the project’s objectives in
the expected quality, time and costs.
11. Project Management process
PM.1 Project Planning
PM.2 Project Plan Execution
PM.3 Project Assessment and Control
PM.4 Project Closure
12.
13. PM.Objective1.
The Project Plan for the execution of the
project is developed according to the
Statement of Work and reviewed and
accepted by the Customer. The tasks and
resources necessary to complete the work
are sized and estimated.
14.
15. PM.01 Documentation
Statement of Work
Document for communicate between customer
and manufacturer (Software company) with
agreements such as..
Product description
Scope
Objectives
Deliverables
#Other name Proposal, Term of Reference: TOR,
Quotation
16. Planning is to know
Project characteristics
Product Characteristics
the process and activities
their sequences and components.
17. Project Plan
The collection of plans that describe the
activities to be performed for the project.
It governs the management of the activities
performed by the engineering group for a
project.
PM.O1 Documentation
18. Resource of Project (4M+1E)
Material
Man(People)
Machine
Method
Environment
Material
Man
Environmen
t
Machine
Method Product
Service
19. Includes:
Product Description
Scope
Objectives
Deliverables
Tasks, including verification, validation and reviews with
Customer and Work Team, to assure the quality of work
products. Tasks may be represented as a Work
Breakdown Structure (WBS).
Relationship and Dependence of the Tasks
Estimated Duration of tasks
Resources (humans, materials, equipment and tools)
including the required training, and the schedule when
the resources are needed.
Project Plan
20. Composition of Work Team
Schedule of the Project Tasks, the expected start and
completion date, for each task.
Estimated Effort and Cost
Identification of Project Risks
Version Control Strategy
Delivery Instructions
Project Plan(cont.)
21. PM.Objective 2.
Progress of the project is monitored against
the Project Plan and recorded in the
Progress Status Record. Corrections to
remediate problems and deviations from
the plan are taken when project targets are
not achieved. Closure of the project is
performed to get the Customer
acceptance documented in the
Acceptance Record.
22.
23. How to measure project?
Project
duration
Duration in
each task
task
Size of project
Plan
Actual duration
24. Revision 3.3
05 PSP Basic Measurement
24
Project monitoring
Project progress
Plan
Actual
time
Actual progress
25. “Record of any deviations ” Why?
Plan Work
Plan Work
Plan Work
Post
mortem
Plan Work
Post
mortem
26. PM.Objective 3.
The Change Requests are addressed
through their reception and analysis.
Changes to software requirements are
evaluated for cost, schedule and technical
impact.
27.
28.
29. PM.Objective 4.
Review meetings with the Work Team and
the Customer are held. Agreements are
registered and tracked.(Meeting record)
32. PM.Objective 6.
A software Version Control Strategy is
developed. Items of Software Configuration
are identified, defined and baselined.
Modifications and releases of the items are
controlled and made available to the
Customer and Work Team. The storage,
handling and delivery of the items are
controlled.
33.
34. PM.Objective 7.
Software Quality Assurance is performed to
provide assurance that work products and
processes comply with the Project Plan and
Requirements Specification.
Note: The implementation of the Software Quality
Assurance process is through the performance of the
verifications, validations and review tasks performed in
Project Management and Software Implementation
processes.
35.
36. Summary of PM.
PM.O1.>>Plan vs. Proposal (Statement of
work).
PM.O2>>Progress monitoring vs. Plan and
solving problem.
PM.O3>>Changing
PM.O4>>meeting and communication
PM.O5>>Avoid Risks
PM.O6>>Configuration management
PM.O7>> QA. In Project.