The document discusses different types of questions that may be asked in a job interview. It describes content skills as job-specific hard skills, functional skills as soft skills that transfer between situations like communication, and adaptive skills as personality traits and self-management abilities. It provides examples of unstructured, theoretical, and behavioral interview questions and advises preparing for interviews by considering important job skills and using the STAR technique to answer behavioral questions.

1. Interviewing
Interview Questions – not in text

2. Interview Questions
 Knowledge 
 Skills 
 Abilities 
 Content Skills
 Functional Skills
 Adaptive Skills

3. Content Skills
 “Knowledge”
 “Hard skills”
 Job-specific
 Specific to your job
◦ Software
◦ Typing
◦ Read a blueprint
◦ Drive a forklift
◦ Laws
 HIPAA
 FERPA

4. Functional Skills
 “Soft Skills”
 Skills that transfer to
many situations
 Involve people or
information
 Skills that transfer to
many situations
◦ Organizing
◦ Prioritizing
◦ Managing
◦ Communicating

5. Adaptive Skills
 “Abilities”
 Personality traits
 Potential
 Self-management
 Dependable
 Self-sufficient
 Positive
 Helpful
 Creative
 Energetic
 Curious (willing to
learn)

6. To prepare:Ask yourself
 What skills are important to this job?
 What skills will be assessed?
 How will they phrase questions to
assess these skills?

7. Unstructured Questions
 Describe yourself in 3 words
 What is your greatest strength?
 What is your greatest weakness?
 What do you believe is the most
important quality for someone to
succeed in this position?

8. Theoretical Questions
 How would you handle an angry
customer?
 How would you handle a conflict with a
co-worker?
 How would you prioritize your tasks?

9. Behavioral Questions
 Also known as…
◦ Behavior Description Interviews (BDI)
◦ Targeted Selection
 Ask for specific examples that demonstrate
skills they seek
 “Tell me about a time…”
 “Give an example of…”

10. Give an example of…
 … a project you completed as a
member of a team.
 … a customer that was not satisfied
with his/her experience.
 … a workplace conflict you have
encountered.

11. Preparing for
Behavioral Questions
 Take some time to think through your
Job History
 Need positive as well as negative
examples

12. Answering Behavioral Questions
 STAR technique
◦ Situation
◦ Task
◦ Action
◦ Result