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Ceri Frayne
11 Ty'r Sianel, Y Rhodfa, Barry Waterfront, CF63 4BD, Wales, United Kingdom
(+44) 7793 208029 ceri_s_jones@hotmail.com
Key Skills and Experience
 Administration management - Five years experience in Executive Officer and Manager roles
 Contract management - Over five years experience including: drafting and editing contracts
 HR management - Five years experience including: recruitment, appraisal, training, Tier 5 visas
 Events management - Five years experience of organising Business and Medical international events.
Notable high profile speakers, include: First Minister and Minister for Health, Welsh Government; Nobel
Prize Laureate; V-C’s and Presidents from international University’s
 Marketing - Five years experience including: design, production and print of conference materials
(brochure, programme, banners, certificates) and merchandise (bags, notepads, pens), coordinating
production and print of international journal supplements (IIACR), writing editorials and press releases
(Cardiff University, Politics First) and managing eNewsletters
 Systems management - Over five years experience. Technical knowledge of CMS (Wordpress, Arkestra,
Expression Engine), CRM (Salesforce). Proficient on Microsoft suite, Sage 50/500, Google Analytics
 Project management - Five years experience delivering events, relocation and website projects
 Finance management - Five years’ experience including budgeting, forecasting and reporting
 Leadership and management: Five years experience as a Line Manager and responsible for operational
activity, including setting and implementing strategy and targets
Qualities
 Driven, committed, enthusiastic, proactive and highly self motivated. Focused on continuous improvement
 Excellent communicator with strong interpersonal skills, including coaching and mentoring
 Emotionally intelligent and self aware, with a passion for team work and developing people
 Excellent time management and organisational skills with a strong work ethic
 Highly efficient, fast learner with a logical mind and strong analytical skills. Always keen to learn new skills
 Target and customer quality driven. Thrives from challenge. Able to work under pressure
Employment History
Sept. 2014 – Sept 2015 (CCMRC, Cardiff Uni – Paid) Executive Officer (Maternity cover)
Administration and personnel
 Coordinate and manage a multi-disciplinary team of 50, including scientists, academics, clinicians,
internal and placement students and international fellows
 Manage the departments administration; coordinate meetings, send communications, manage appraisals,
draft and implement the operational activity plan, including targets and finance:
 Drafted and set an internal five year plan of annual targets to show progression and impact
 Restructured the departmental meeting format to prevent duplication and enhance efficiency
 Arranged and coordinated Time Management training for all staff and students
 Ensured all Group Leaders attended Performance Management and PGR training courses
 Supported the operations of the team’s research activity and introduced new protocols including
databases to track grants, data backup regularity and maintenance of equipment
 Implemented monthly and quarterly checks to ensure records such as training logs, roles and
responsibilities, data backup files, website content are accurate and maintained
 Introduced a wall calendar for leave to ensure clear communication to the whole team
 Introduced new filing systems to ensure accurate records are maintained for internal and external
reporting. Examples include a chronology of work expiry dates for international visitors and a monthly
updated file of the organisational structure to record growth
 Reviewed and restructured the organisational chart to enhance work output
 Manage the diary for the Director of the Department and Dean of International; providing full
administrative assistance including liaising with contacts internationally
 Manage all office and lab space and maintenance, including servicing of equipment
 Coordinated the refurbishment of the waiting area, liaising with internal estates and UHB
 Drafted business case reports and collated data for external and internal funding bodies
 Wrote and submitted the business case to a grant funding body requesting virement of funds
 Ensure departmental compliance with legal and regulatory requirements including data protection, health
and safety and all other University rules and regulations
 Wrote and rolled out SOP’s to ensure requirements are clear at induction stage

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HR and personnel
 Manage the recruitment of new staff including drafting the job description, seeking HR and grant funding
body approval and financial authorisation, coordinating the advertisement and interview arrangements,
completing the paperwork and managing the induction process
 Recruited a Research Associate and amended the induction SOP and departure checklist
 Manage International Academic Visitor Tier 5 visas for fellows to undertake joint research projects;
collating all paperwork and obtaining a Certificate of Sponsorship (CoS) number. Coordinating logistics,
induction, A&I, supervision, objectives and stipend arrangements. Manage extensions
 In nine months, 12 Tier 5 visas and 2 extensions have successfully been granted
 Drafted and updated the internal SOP for Tier 5 visa process in line with current regulations
 Manage placements for Overseas UG and PG Students, including visa support; collating and sending the
paperwork to Registry or PGR. Ensuring Tier 4 process is followed where required
 In nine months, 4 international students have joined the team (Canada, China, Islamabad)
 Coordinate and support the recruitment of new PhD students and placement students (UG, PG,
Nuffield's); aiding recruitment process, managing space, equipment and induction arrangements
 Supported the recruitment, induction and appraisal of 9 students. Coordinated 6 VIVA's
Events management and International
 Responsible for organising the China - UK Cancer 2015 international conference arrangements
 Managed the administration activities including, meetings, finance, suppliers and marketing
 Drafted all correspondence to delegates, including invitation letters to international speakers
 Coordinated the two day and one evening conference agenda and set the programme
 Led all briefings including liaison with Welsh Government office and international institutions
 Produced all the marketing material and merchandise, including design work and content
 Led a team of 50 to support pre event tasks and during. Assigned roles and responsibilities
 Drafted all press releases. Managed new items and liaised with internal and external press contacts.
Media coverage included Made in Cardiff TV interview and BBC Wales interview
 Responsible for arranging and coordinating international delegation visits arrangements
 In nine months, 3 delegations from China have visited the department; Xiamen University, Beijing
Government and Zhejiang University College of Medicine
 Presented an award to a Nobel prize laureate on behalf of Capital Medical University, China
Marketing
 Write and manage the website content for CUKC 2015 and CCMRC through the CMS
 Responsible for departmental marketing activities to promote and communicate news
 Drafted and introduced a template for publication of a quarterly CCMRC Newsletter
 Proposed and drafted a CCMRC brochure and presentations for new starters and visitors
 Write articles for Politics First magazine, College newsletter and Cardiff University news
Line management
 Manage the Administration Assistant and their personal development with coaching and training
 Set clear objectives for the year, aligning training with development of role and coaching
 Delegated tasks to enhance skill set and responsibility and communicated to team
April 2011–Sept. 2014 (Leadership&Management Wales, Cardiff Uni – Paid) Office Manager
 Responsible for a budget of £800k/annum of European Funding and two regional budgets.
Responsible for expenditure, forecasting, virements and reprofiling
 Driver of strategy, targets and workflow. Assisted the Director to write an operational plan for year 5,
with a supporting statement to double the budget. This was accepted by Welsh Government
 Quarterly provided financial and operational reports to Welsh Government and Board, Reported
progress against targets and advised of future activity alignment against strategy
 Completed internal audits of three regional offices which resulted in two staff being made redundant
and a restructure implemented to enhance value for money. Project Manager of external FAM audit
 Managed staff administration across three regional offices. Mentor to staff in other departments
 Trained and developed staff on systems and streamlined processes through SOP's
 Line manager of three Assistants, managing workloads and appraising staff
 Project managed the internal staff restructure, new filing system and an office relocation
 Events management, marketing and sales experience; organising events of 100 delegates plus
 Company representative at Business Networks to generate leads for Engagement. Targets met
 Project managed the LMW website and customised the CMS. For 2011 - 2012, exceeded the annual
target of new visitors to site by 70%. Delivered a new website in 2012 and a design upgrade in 2013
 University champion, usergroup chair and project manager of the CRM system, Salesforce.
Responsible for customisation, development and training. Driver of operational and strategic aims

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 Volunteered for the roles of Cardiff Business School Secretary (2012-14) and active Women in
Management committee member (2011-13); providing administration, finance and events support
July 2010 – March 2011 (HSBC, Cardiff Commercial Centre – Paid) Commercial Officer
 Income generation role, resourcefully producing and monitoring switcher prospects
 Drove the improvement of customer service. Rolled out a framework to 25 for service calls
 Utilised CARM to process lending applications. Amended and streamlined processes
 Supported ten Commercial Managers by undertaking all administrative tasks
 Project managed the 'Global People Survey' results. Presented recommended actions to the Head of
UK Banking, Joe Garner, which saw a 25% increase in staff engagement scores
 Inducted and trained three Management Trainees on systems, processes and development
March 2010 – July 2010 (Cardiff University – Paid) Administrator
 Managed all administrative tasks for the Centre Coordinator and Head of Economics
 Seconded to manage the administration of the International Recruitment office
January 2009 – July 2009 (New Directions, Cardiff – Paid) Accounts Assistant
 Used Sage 50 to manage the Recruitment ledger, balanced accounts, produced reports
June 2008 - December 2008 (Inexus, Cardiff – Paid) Accounts and Business Development
 Used Sage 500 to manage the Purchase and Sales Ledger. Trained staff and wrote SOP's
 Project managed the Business Development team to implement a new system of contract costing to
offices nationally, to reduce costs and streamline processes
July 2007 (DLA Piper, Manchester, Vacation Scheme) Vacation Scheme Candidate
June 2007 (Pannone Law Firm, Manchester) Vacation Scheme Candidate
July 2006 - Aug. 2006 (Merrils Ede Solicitors, Cardiff) Shadowed Solicitors
June - July 2006 (Cline Talbot and Co Accountants, Cardiff) Ledger Assistant - Lotus 123
Qualifications, Membership and Education
September 2014 – current (CCMRC, Cardiff University)
 Ensuring Eligibility to Work in the UK (2015)
 Progressing Skills of Line Managers (2014)
April 2011 – September 2014 (Leadership & Management Wales)
 Leading and Managing Teams – Cardiff University (QCF ILM 4)
 First Aid at Work - Health & Safety at Work Regulations 1981 (2012)
 Fire Warden for office
 Display Screen Risk Assessors Course - Display Screen Equip Regs 1992 (2012)
 Association of University Administrators member
 Women in Management committee member (April 2011 - date)
Sept 2004 – June 2008 (University of Manchester)
 1st Class BA (Honours) Degree in Accounting and Law (2008)
 Student Legal Advisor Certificate (2007)
Sept. 1997 - June 2004 (Cardiff High School, South Wales)
 A Levels: Law (A), Maths (A), Economics (A), AS Level: History (A)
 11 GCSEs (7A*,3A,1B) , Double Award Science (A*A*) Maths (A*) English (AA*)
 A-Level Law winner (2004), Zodiac Poem winner (2002), `Understanding Industry' certificate (2003),
Student mentor and `Study Helper,' dyslexia learning support unit (2001-2003)
Personal Profile
An experienced and versatile manager with strong leadership and excellent communication skills. Competent
and confident to deliver activity against target through an adaptable skill set. An instrumental team player who
focuses on strategy and continuous improvement. Enjoys working on projects with demonstrable experience
of qualities including decisiveness, resourcefulness, creativity and initiative. Energetic and proactive with a
proven ability to motivate colleagues at all levels. A well rounded, outgoing and personable individual who
thrives from challenge. Hobbies include fundraising, volunteering and entering Charity sporting events
 D.O.B 13.02.1986,
 Female,
 Driving licence - Full, clean