1. Lorraine A. Gordon
Mobile: 07707828687
E-mail:lorgordon1403@yahoo.co.uk
PROFILE
Graduate PA/executive assistant with extensive experience in private, non-profit and public
organisations. Ability to successfully create and streamline processes, including the ability to quickly
understand and utilise complex information to support manager(s) and the business' objectives.
Excellent verbal and written communication. Ability to form positive working relationships.
KEY SKILLS
 Complex diary management, arranging conferences, meetings and events, organising domestic and
international travel, providing project support.
 Advanced Microsoft Office: Word, Excel, Powerpoint, Access DB, Outlook and Sharepoint.
 Excellent verbal and written communication skills; minute-taking, drafting business reports, general
correspondence.
 Excellent numerical, analytical and organisational skills including the ability to multi-task.
CAREER HISTORY
PA, Team Coordinator to DRI & Vaccines (1 year contract) 01/2016 - Present
Wellcome Trust – (biomedical research charity based in London)
 Successfully proved PAand administrative support to achieve projects’ outputs towards the delivery of
strategic objectives
 Provided a professional point of contact as well as effectively liaised with internal and external
executives and associates.
 Effectively managed a number of calendars, scheduled international and domestic meetings and
teleconferences, including executive itineraries for complex international and domestic travel
 Drafted and finalised minutes and business documentation, Excel project workbooks, completed mail
merges, including editing publications and articles.
 Processed financial claims and purchase orders using Concur software application, including
requesting and reconciling international currency allocations.
 Successfully maintained, updated and published the Team’s Sharepoint site on Wellcome’s intranet and
created a Team database to house information on contacts, meetings, conferences, etc.
Personal Assistant to Assistant CEO/Project Assistant 05/2013 – 09/2015
Victim Support (national non-profit organisation)
 Provided PA/executive assistant support to the Assistant CEO and direct reports (team of 5 directors
and 2 senior managers), including ad hoc support to various executives on an as needed basis.
Managed executives’ inboxes and diaries, including arrangement of executive level, staff and external
meetings, conferences, travel and accommodation.
 Management of team(s) HR requirements, holidays, sick leave and performance development cycles.
 Drafted business correspondence on behalf of executives, including the production of minutes,
analytical reports and formula drive templates.
 Provided ad hoc support to the Head of Culture & Change, Head of Programme & Performance and
Head of Quality (including drafting of monthly performance reports)
 Creation and maintenance of intranet pages utilising Sharepoint
 Successfully built positive and professional working relationships at all levels of the organization,
ensuring positive team work.
 Processed expenses, raised complex purchase orders (staged payments in line contractual agreed
service delivery) and processed invoices.

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Various PA/Executive Assistant temporary positions held 02/2012– 11/2012
EA/PA to Head of Customer Connections 07/2010 – 01/2012
UK Power Networks/EDF (electricity distribution network operator)
 PA support to Head of Customer Connections (London) and ad hoc administrative support to
managerial team.
 Organisation of regional team building events, conferences and meetings, including the production of
meeting packs and Powerpoint presentations.
 Executive and technical minutes and produced of subsequent report.
 Utilised a variety of databases to analyse and collate monthly performance reports for dissemination to
managerial team, including monthly strategic reports.
 Provided administrative support for specific projects, i.e. implementation of regional IT strategies.
 Gained and built a working understanding of regulatory standards of performance, i.e. Electricity Act of
1986, Guaranteed Standards of Performance and license conditions, including Distribution Price
Control (DPCR5) and other relevant knowledge to support strategic objectives.
 Forged collaborative and positive working relationships with colleagues to achieve business objectives
and team work.
 Responsible for all office management duties, i.e. purchase and maintenance of office equipment,
relocations, HR, training and stationery
 Responsible for the management of customer complaints in line with OfGEM regulatory requirements,
necessitating a coordinated and timely approach to investigation and resolution, including effective
record keeping.
General Office Manager 01/2008 – 05/2009
UK Cord Blood Bank (international medical organisation)
 Organised and attended conferences, managed sales, general enquires and accounts.
 Managed all customer queries, provided product information and feedback, including liaising with
medical colleagues to ensure satisfactory management of customer issues.
 Responsible for all aspects of office management: purchasing, billing, payments, hiring of staff,
training, creating management reports and records maintenance
 Generated correspondence to clients, business associates, etc., including the creation of presentations
and reports to executives.
 Organised travel, accommodation, catering arrangements for domestic and international events.
 Created and presented marketing strategies to executive management for approval and
implementation.
 Developed IT strategy to support compliance with HTA standards towards improving company
operations, compliance and performance data. (strategy implemented by Head Office in Boston, US)
PA/Office Manager to Managing Director 04/2007- 09/2007
Skyline Developments UK Ltd. (property development company)
 Provided PA support to the Managing Director of Skyline Developments UK
 Drafted and produced business correspondence to customers, subcontractors, business associates
and local authorities (borough councils)
 Communicated with utility suppliers, contractors and project manager(s) to ensure that necessary
quotations, agreements, certifications and installations were obtained/completed in a timely fashion.
 Supported the Managing Director in the recruitment of skilled and manual labour
 Worked with MD to develop and maintain quality assurance documentation
Contract Manager/Administrator 12/2002 –07/2006
LSC (Learning & Skills Council) – (national funding body)
 Led and motivated a small team of administrators, supporting a team of senior managers. This role
required the ability to build and develop relationships across multiple stakeholders, working with
minimal supervision and on own initiative.
 Managed a portfolio of contracts of approximately £2.4 million in value consisting of DfES and
European Union funded allocations
 Established and maintained working relationships with contract holders, provided specialist advice on
financial, business issues and objectives
 Created and delivered presentations to external organisations and colleagues to promote services.

3.  Developed re-contracting process by creating formula driven spreadsheet to accurately calculate
expenditure against DfES budget of £23 million, ensured calculated values complied with DfES funding
criteria to the penny.
 Conducted recruitment, inductions, training appraisals and professional development of support staff
 Carried out financial reconciliation and presented to executive management bi-annual portfolio reviews
of contracted delivery.
Project Administrator with secretarial support 08/2001 – 11/2002
National Children's Bureau (research institution)
Temporary PA/Executive Assistant 05/2001 – 08/2002
Reed Employment
Quality Assurance Manager 03/1999 – 11/2000
Newton Equipment (automotive parts manufacturer)
TRAINING AND QUALIFICATIONS
BSc. Computing & Business Information Systems (UEL) 09/1999 – 06/2002
Extended Science Diploma (UEL) 09/1998 – 06/1999