This document is a resume for Catie Marie Cavanaugh. She has over 10 years of experience in customer service roles, including as a bartender, server, customer service specialist, and cosmetologist. Her resume highlights her strong customer service skills, ability to handle crises calmly, and experience ensuring customer satisfaction in fast-paced environments. She is pursuing a position as a veterinary technician and holds relevant education and licenses.

1. Catie Marie Cavanaugh
503 Walton Green Way Kennesaw, GA 30144
P) 404.844.8857 cavanaugh.catie@yahoo.com
https://www.linkedin.com/in/catie-cavanaugh-9998a3114
OBJECTIVE
Dedicated customer service specialist pursuing a Veterinary Technician position.
PROFESSIONAL SUMMARY
 2005 Lassiter high school graduate
 Licensed cosmetologist
 Break dance and urban hip-hop instructor
 Strong service-oriented skills and patience in dealing with specific customer requests
 Stoic in crisis situations
EDUCATION AND CERTIFICATIONS
Lassiter High School, Marietta, GA, Graduated 2005
State Board Licensed Cosmetologist, 2008 - current
State Licensed Bartender, 2011 - current
PROFESSIONAL EXPERIENCE
Stoney River Steakhouse and Grill, Atlanta, GA, 2015 – Present
Bartender and server
 Assist guests with making menu choices in an informative and helpful fashion
 Appropriately suggest additional item to customers to increase restaurant sales
 Utilize high levels of energy and superior multi-tasking abilities to quickly fill drink
orders in fast-paced environment
 Communicate with kitchen staff regarding customer allergies, dietary needs and
other special requests
Iavarone’s Italian Steakhouse, Tampa, FL, 2013 - 2015
Server
 Regularly checks on guests to ensure satisfaction with each food course and
beverage
 Consistently adhere to quality expectations and standards
 Provide superior service to customers at all times to increase satisfaction and repeat
business
 Consistent cleaning of the facility to ensure a hygienic and safe food environment

2. Cobb County Kia, Kennesaw, GA, 2011 - 2013
Customer Service Specialist
 Assist customers with car purchasing paperwork, including car insurance issues and
tag confirmation
 Receives positive feedback on all surveys sent to customers after they completed
their business with the company
 Productive in maintaining the front desk and reception area in a neat and organized
fashion
 Make copies, send faxes and handles all outgoing correspondences
Three Thirteen Salon, Spa and Boutique, Marietta, GA, 2006-2011
Cosmetologist
 Responsible for maintaining the professionalism and cleanliness of all departments
 Offers various chemical and therapeutic hair and scalp treatments
 Provides individual hair style recommendations to customers based on physical
characteristics and hair condition
 Welcomes and seats customers in a friendly and courteous manner
 Recommends and sells various hair care products