Tameka Jones has over 5 years of customer service experience in various roles including customer service representative, collections representative, and quote sales specialist. She has strong skills in multi-tasking, attention to detail, and excellent interpersonal and communication skills. Her experience includes positions at Kroger, RR Donnelley, Ally Financial Services, PRC Staffing/AARP, Home Depot Home Services, and Cingular Wireless where she provided customer service, resolved customer issues, processed payments and orders, and performed administrative and sales tasks. She has an Associate Degree in Occupational Business from New Mexico State University.

1. Tameka Jones
9603 Wickersham Rd #1107 Dallas, TX 75238
Cell : (480) 452-6004 Tameka.J.Jones@gmail.com
CORE STRENGHTS
5+ years Customer Service Experience Detailed oriented
Ability to multi-task Excellent Interpersonal skills
Comfortable in Fast Pace Environments Customer Focused
PROFESSIONAL EXPERIENCE
Kroger Company Dallas, TX
Bistro/Deli Clerk 2013-
Deliver excellent customer service by building rapport with patrons.
Slice various meats and cheeses per customer requests.
Utilize commercial kitchen equipment to prepare the bistro’s entrees and side items.
Clean & sanitize deli equipment and the deli area according to company standards.
Murray’s Cheese Shop Associate
Provided superior service to Kroger customers by answering questions regarding cheeses and related items.
Prepared cheese and fruit plates, variety of cheese dips and seasonal food items.
Actively sold a variety of Murray items through demonstrations and product suggestions.
Cut, wrapped and ticketed products for display.
Responsible for ensuring the shop is well stocked, cleaned and organized.
RR Donnelley Phoenix, AZ
2012-2013
Composition Specialist I
Responsible for typesetting, editing and proofreading financial documents for various companies.
Worked with urgency to ensure timely delivery of all composition related requests.
Followed established company standards and policies regarding style and format of all jobs.
Kept current with all changes to system enhancements to ensure accuracy and completeness of assignments.
Solutions Staffing/Pet Smart Reservation Center Phoenix, AZ
2012-2012
Customer Service Representative
Answered high volume of inbound calls from Pet Smart customers.
Completed reservation requests for boarding and Pet Smart day camps.
Responsible for making outbound calls to various veterinary clinics to confirm vaccination information.
Resolved customer concerns by answering questions regarding qualifications and the reservation process .

2. Ally Financial Services
Lewisville, TX
Loan and Loss Mitigation Support Coordinator 2008-2012
Supported the Loan and Loss Mitigation departments.
Contributed to customer satisfaction by processing extensions in a timely manner.
Ensured all federal guidelines were met by performing audits on completed accounts.
Responsible for maintaining daily quotas guaranteeing completion of all assignments.
Loan and Loss Mitigation Collector I
Made outbound and receiving inbound collection calls to automobile loan accounts.
Managed a portfolio of commercial and high risk accounts.
Reduced company losses by bringing customers current on their accounts.
Demonstrated resolution skills by providing various assistance options.
PRC Staffing (AARP) Carrolton, TX
2007-2008
Membership Representative
Received inbound customer service calls for AARP members.
Assisted members by updating accounts.
Answered all member inquiries.
Recommended and registered members for vendor services.
Home Depot Home Services Dallas, TX
2007-2008
Quote Sales Specialist
Interacted with flooring customers by making outbound calls.
Resolved any questions or concerns regarding flooring quotes.
Initiated the installation process by reviewing quotes and receiving payments.
Assisted by coordinating appointments for measurements.
Cingular Wireless Farmers Branch, TX
2003-2005
Collections Representative
Made outbound collection calls regarding past due balances.
Coordinated payment arrangements to ensure customer satisfaction.
Educated customers on statements for a better understanding of their billing cycle.
Processed payments to bring customers current and prevent service interruption.
EDUCATION: New Mexico State University Alamogordo, New Mexico
Associate Degree in Occupational Business