Iyad Almassou is seeking a position that utilizes his skills in customer service, problem solving, and data analysis. He has a Associate's Degree in Mechanical Engineering and experience as an Associate Investigator at Axalta Coating Systems, where he prepared pigment dispersions, coating formulations, and maintained experimental records. Prior to that, he was a manager at Seasons Pizza and a detailer/mechanic at Getty's Gas Stations. He is fluent in English and Arabic and has advanced welding and Microsoft Office skills.

1. IYAD ALMASSOU
5417 Golf view Dr. Wilmington DE. 19808 | Cell: 1-302-507-9394 (302)290-6920
iyad.almassou@axaltacs.com.
PROFILE SUMMARY
I would like to obtain a position that utilizes and further develops my skills and knowledge in a
challenging environment, and will allow me to work my way up into a position of more
responsibilities. Recognized for exceptional customer and patient support services, problem solving,
and motivational skills. Organized individual with exceptional follow-through abilities and a
comprehensive knowledge of business management. Proven ability to gather, collate, and use data
effectively. Dedicated individual with reputation for going beyond expectations.
EDUCATION
Delaware Technical Community College
Associate Degree in Mechanical Engineer 2007-2011
GPA: 3.76
Glasgow High School
One of the top ten of class 2006 2002-2006
GPA: 3.80
EXPERIENCE
ASSOCIATE INVESTIGATOR, Axalta Coating System, Wilmington DE 11/15-present
• Prepared pigment dispersion using lab scale mills.
• Prepared and evaluated coating formulations.
• Maintained, organized and summarized results of experiments.
• Maintained appropriate inventory of chemicals and/or supplies necessary for the completion of
experiments. Familiar with Mixing & Dispensing ordering process.
• Safely handled, categorized and disposed of chemicals on a routine basis.
• Maintain a safe working environment.
• Makes suggestions on path forward and contributes to formulating work plans and managing daily
workflow.
• Ability to take on multiple tasks with limited notification.
• Assist in the design of experiments, conduct those experiments independently and collect, summarize
and present the resulting data.

2. IYAD ALMASSOU PAGE 2
• Familiarity with various spray equipment: i.e. Spraymation, Eco-Painter, SATA spray guns (hand-spray).
• Abilities to obtain DOI, Gloss, FB data using proper equipment.
Seasons Pizza, Newark, DE
Manager/Owner 2009 – 2014
• Generated increased business through commitment to excellent customer service.
• Developed an excellent reputation through outstanding service and guaranteed customer satisfaction.
• Devised an effective advertising campaign to attract new clientele.
• Responsible for the selection of menus in keeping with the ambience of the restaurant.
• Responsible for the hiring and training quality staff.
• Drawing on suggestions using customer feedback to make continuous improvements in service levels.
• Responsible for the food inventory.
• Responsible for the employee’s schedule.
Getty’s Gas Stations
Detailer/ Mechanic 2006-2011
• Experience inspecting and diagnosing mechanical and electrical malfunctions.
• Excellent ability to perform a variety of skilled repairs on automotive equipment, components and
systems.
• Skills in explaining technical diagnosis and needed repairs to non-mechanical individuals.
• In depth knowledge of performing quality repair work in accordance to factory standards.
Seasons Pizza Restaurant, Wilmington, DE
Server/Host/Cashier/Driver 2003 – 2005
• Providedpromptandexcellentcustomerserviceasahostandasaserver.
• Trained and provided guidance to new staff.
• Operatedcomputersystemandcashregisters.
• Coordinated and planned the management of areas to be opened and closed within the restaurant.t
For better use of resources and space at different times of the day.
LANGUAGES
ENGLISH AND ARABIC - SPEAK FLUENTLY AND READ/WRITE WITH HIGH PROFICIENCY
OTHER SKILLS
Advance with TIG, MIG, Stick welding.
Fast learner and independent with strong leadership and critical thinking skills.
Superior oral and written communication skills.
Very effective in team environments in both leader and support roles.
Microsoft Office (Word, Excel and Power Point)

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REFERENCES
References are available on request