1. Andrew J. Robert
3 Commonwealth Ave.
Attleboro, MA. 02703
(401) 580-1698 arobert5112@yahoo.com
Professional Summary:
Highly dependable and Service/Bar Manager with an exceptional record of client satisfaction and customer service. Excellent
builder of professionalrelationships with colleagues, vendors and guests.Experience with accommodating work schedule
changes at short notice which includes weekends and special events.
Core Qualifications:
Outstanding customer service
Superior knowledge of beer customer environments and brewing industry
Strong skills in MS Office applications including PowerPoint, Word and Excel
High skills in building positive customer relationships
Excellent ability to work independently with little to no supervision
Exceptionally good driving record
Experience:
November 2014 – Present Jake and Joes Sports Bar Norwood, MA
Service/Bar Manager
Supervise all aspects ofrestaurant for proper service, attitude, and atmosphere
Handles inventory, ordering and cost for all alcoholic and non-alcoholic beverage
Provide superior training for all products,including recipes
Promotes team incentives for selling specific products
Fosterers strong customer relations to promote company good will
Bartender/Server
Provide outstanding service to guests in a timely manner
Ensure that each drink made leaves the bar with the correct specs and consistency
Learn new seasonalbeverages for consistency,mentors new team members
Provide superior service where guests want to be repeat and even regular guests
March 2014 – December 2015 Smokey Bones Fire Grill and Bar Stoughton,MA
Bar Manager
Controlled inventory to ensure that the store ran its proper beverage cost and product amount
Created a fun, energetic place of work to keep morale up and enhance the guests experience
Provided proper training, gave every bartender and server the opportunity to be successful
Prevented theft and improper pourwith shift pourtests and beverage quizzing
Organized and promoted themed parties to help drive increased guest count and sales
Provided excellent customer service to guests to generate repeat business and attract regulars
2012- June 2015 Oakley Vault Wrentham, MA
Sales Lead
Shift manager, provided guidance to achieve superior customer service and sales
Met or exceeded daily sales goals on a consistent basis.
Collaborated with team to make management decisions on merchandising strategy
Provided constant leadership to new sales associates
Responsible for store openings/closings and securing large cash deposits
Assisted associates due to extensive product knowledge and proven sales technique
2. 2008- December 2013 Chili’s Grill and Bar Plainville, MA
Bartender/Quality Assurance Specialist
Provided a fun, entertaining, place to eat and drink responsibly
Managed,lead, and ensured the Brinker standard in all aspects ofthe restaurant
Strived to provide each guest with a phenomenal experience
Ensured each meal left the kitchen at top culinary and Brinker standard for consistency
Prepared food orders in a timely and efficient manner that exceeded all culinary standards
Education:
September, 2008-2012 CCRI Attended for associates degree in business management Lincoln, RI
Certifications:
ServSafe Program
Responsible Alcohol Serving (RAS)
CPR and Anti-Choke Program