This document is a resume for Philip Peterman providing his contact information, qualifications, work experience, education, and skills. It summarizes that he has over 20 years of experience in retail sales and management and a strong background in customer service. His work experience includes positions in retail sales, insurance sales, crowd management, and customer service management. He aims to provide outstanding customer service in all roles. He holds a Associate's Degree in Business Administration from Eastern Florida State University.

1. 95 Prestwyck Oak Place Lawrenceville, Georgia, 30043 770-820-4918 plpeterman@gmail.com
PHILIP PETERMAN
95 Prestwyck Oak Place
Lawrenceville, Georgia, 30043
770-820-4918
plpeterman@gmail.com
QUALIFICATIONS
SUMMARY
 More than 20 years experience is retail sales and management
 Very dedicated to excellent customer service
 Able to work well with others and have always been a team player
 Strong Background in employee/customer relations, communication with management
EDUCATION EASTERN FLORIDA STATE UNIVERSITY, COCOA, FL
Associate Degree in Business Administration
WORK
EXPERIENCE
SELF EMPLOYED, LAWRENCEVILLE, GA
Retail Sales-Snyders/Lance, Pepperidge Farm, Kelloggs, Kraft Foods, Oct 2005 – Jan 2015
 Greet customers and ascertain what each customer wants or needs to maximize sales.
 Recommend, select, and help locate or obtain merchandise displays based on customer needs
and desires.
 Provided Outstanding customer service to each client, meeting and often exceeding their
expectations.
 Effectively order and replenish store merchandise
 Arrange and display merchandise to promote sales.
SYNERGY FINANCIAL PARTNERS, CUMMING, GA
Sales Associate, Jun 2014 – present
 Seek out new clients and develop clientele by networking to find new customers and generate
lists of prospective clients.
 Ensure that policy requirements are fulfilled, including any necessary medical examinations
and the completion of appropriate forms.
 Explain features, advantages and disadvantages of various policies to promote sale of
insurance plans.
 Attend meetings, seminars and programs to learn about new products and services, learn new
skills, and receive technical assistance in developing new accounts.
CONTEMPORARY SERVICE CORPORATION/ SHOWPROS ENTERTAINMENT,
ATLANTA, GA
Crowd Management/Guest Services, Feb 2003 – present
 Provide Outstanding Customer Service to all Guests at events
 Using training techniques, provide crowd management before, during and after events
 Provide personal interaction with Guests, Artists, and other Employee's during events
PUBLIX SUPERMARKETS, LAKELAND, FL
Customer Service Manager, Jan 1991 – Jun 2006
 Customer Service Manager, Office Staff, Cashier, Grocery Clerk
 Developed customer relationships, supervised front-end operations, controlled cash
accountability.
 Effectively managed payroll, weekly schedules, and day to day operations of store, hired and
trained new employees, held weekly department meetings
 Built relationships with other store management, employees, and outside vendors
ADDITIONAL
SKILLS
 GA Insurance Agent License
 GA Real Estate License