Tatianna Adkins has over 10 years of experience in customer service, food service, retail, and caregiving. She currently works as a cashier and linebacker at Chipotle, where her responsibilities include ringing up customers, maintaining cleanliness, food preparation, and training new employees. Previously, she worked as a cashier at Fred Meyer, a caregiver at two assisted living facilities, and did an apprenticeship in roofing. She has strong skills in customer service, communication, problem solving, and conflict resolution.

1. Tatianna Adkins
3043 SW 153rd
Path, Miami, FL 33185
adkins_tatianna@outlook.com – 786-655-2275
Work Experience
Cashier/Expediter/Line/Linebacker/Grill 2
Chipotle Mexican Grill
10141 West Flagler Street
D100
Miami, FL 33174
305-554-8674
June 2015 to current
Responsibilities
Ring up customers
Maintain the Lobby
Clean & Stock Lobby
Answer phone
Resolve customer issues
Customer service
Promote a positive & cheerful environment
Keep crew members accountable
Communicate everything that goes on in the store
Prepare food to serve & cook
Learn all new procedures
Train new employees as instructed
Train team mates on how the pricing works
Train team mates for a new position if the station is known
Maintain the high company standards
Lift 20lbs overhead daily

2. Accomplishments
Assisted customers in resolving issues
Became the best cashier and started to train the new ones to do the same
Improved with communication abilities and problem solving skills
Resolved many customer complaints and problems so the managers could focus on tasks at hand
Keeping the team encouraged and positive
Kept the Lobby clean and stocked & saw to the customers’ needs
Trained several people in different positions in which they are now successful
Skills Used
Interpersonal Skills
Communication
Conflict Resolution
Problem Solving
Creative Sale Tactics
Organization
Attention to Details
Professionalism
Customer Service
Heavy lifting
Sales Associate
Fred Meyer, Kroger inc.
-
Anchorage, AK
April 2014 to January 2015
Responsibilities
Assist Customers
Keep workplace clutter free and safe
Checkout customers when hey are ready to make a purchase
Assist customers with large items

3. Locate items for customers on the floor or in the stockroom
Divide Freight up into manageable piles based on department
Open or Close down registers depending if I'm the opening or closing cashier
Open Fuel center
Making sure customer have valid ID when purchasing tobacco products
Keeping the grounds free of debris and regular cleaning
Check over and shorts
Keep up to date on training materials
Friendly Customer service
Keeping a watchful eye on possible ways to increase sales and cut down on shrinkage
Organize and restock items
Accomplishments
Helped many customers find what they were looking for or better.
Helped my team by working extra hours so that we wouldn't be short handed.
Helped co-workers out whenever they didn't know something or needed help.
Saved the company from losing money by spotting problems early and notifying supervisors.
Spotted suspicious people and others who would try to leave without paying.
Encouraged Co-workers to work hard, and encouraged good work habits.
Skills Used
Problem solving
Conflict Resolution
Organization
Attention to Detail
Interpersonal Skills
Customer service
Time Management
Safe Business Practices
Communicating effectively
Commitment
Analyzing skills
Tact
Professionalism
Heavy Lifting
Care giver
Parker Too Assisted Living Home
-
Anchorage, AK
2010 to January 2015
Responsibilities
Monitor Clients.
Prep and Cook meals

4. Encourage clients to work towards their goals
Administer medication
Assist with weight loss goals
Assist with life goals
Instructed Clients on how to make better life choices
Worked out with clients
Took Clients to appointments of various kinds
Kept written record of clients interaction with staff and housemates
Cleaned house
Accomplishments
Clients lost weight
Clients reached some goals
helped the clients build healthier relationships with peers and community
Assisted Clients with setting new goals
Built meaningful relationships with clients
Skills Used
Coaching
Constructive criticism
Problem solving
Record keeping
Communicating with upper management and law enforcement
Encouragement
De-escalating explosive situations
Conflict Resolution
Individual Support Specialist
Hope Community Resourses Inc.
-
Anchorage, AK
September 2010 to October 2013
Responsibilities
Assist Clients with reaching goals
De-escalating Clients from potentially harmful/dangerous behaviors for all those around
Exercised with clients
Prep and Cook Meals for clients
Administered medications
Changed clients out of soiled material
Lifted clients with and without a hoyer lift
Regularly took training and refresher courses
First Aid/CPR certified
MANDT certified while employed
Write reports/ logs of clients activities and behavior patterns
Record mileage when using company vehicle
Working with the team to come up with better plans and goals for the clients

5. Accomplishments
Clients tended to improve in leaps and bounds when I worked with them.
Improved inter personal skills
Improved communication skills
Improved quality of life of clients
Improved problem solving skills of self and clients
Clients were friendlier after working with me
Skills Used
Problem solving
Reading, Writing, and Comprehension skills
MANDT
First Aid
Driving Skills
Critical Thinking
Creative Thinking
Problem Solving
Education
Roofer's Apprentice level 1 in Roofing
Local 190 Roofer's Union -
Anchorage, AK
2010 to 2010
Certificate of completion in Carpentry helper and The Advance Career Training Program
Alaska Job Corps Center -
Palmer, AK
2006 to 2009
Architectual Engineering of Applied Science
Mat-su Community Colleage -
Wasilla, AK
2007 to 2008
HSD
East High School -
Anchorage, AK
2005 to 2006
Skills

6. Quick learner, organized, customer service skills, conflict resolution, creative problem solving,
cashiering, interpersonal skills, creative, can read and understand blueprints and code and standards
books, keeping records and taking notes, can use pallet jacks, can put together pallets for storage or
shipping, cooking, cleaning, can manage high pressure situations with ease, and moderate computer
skills.
Awards
Advanced Career Training Student of the Months
January & February 2009
Alaska Job Corps Overall Student of the months of January and February 2009
Alaska Job Corps Center Construction Industry Student of the Months
May and June 2007
Carpentry Student of the Months May and June 2007
AKJCC Safety Awareness and Fire Prevention Enhancement to Your Community Award
May 2008
AKJCC Leadership Softball Team
August 2007
AKJCC Most Improved Player on Softball Team
August 2007
Certificate of Appreciation for Assisting the Juneteenth Celebration
June 2011
Volunteering at an Annual Celebration that is a reminder of when the slaves in Texas finally found out
that they were free a year after the fact.
Certificate of Appreciation for Assisting Mission Possible Five Day Club at Leake Temple A.M.E. Zion
Church
Volunteering at the Church's five day summer day camp.
Certifications
Scaffold User Safety Certification
May 2010 to Present

7. Additional Information
References:
Joffery Williams, Contact: (907) 227-2483; (469) 939-7416 cell, Relationship: Former Senior Co-
worker, Known: 4+ yrs
Frances Murray-Williams, Contact: (907) 301-3355, Relationship: Former Employer, Known: 5+ yrs
Mark Sherman, Contact: (907) 269-1700, Relationship: Home Department Manager Former
Supervisor, Known: 1yr
Keisha Ray, Contact: (305) 554-8674 work; (305) 986-2989 cell, Relationship: General Manager,
Known 1yr & 6mo