1. LAUREN WHITE
2438 Cherry Blossom Dr, Suffolk, VA 23434
Home: 404-772-8737 - white.lauryn@yahoo.com
PROFESSIONAL SUMMARY
Hardworking manager successful at using product knowledge, and exceptional customer
service to increase guest retention and exceed sales goals. Manager with outstanding
guest support, and expertise in anticipating customer needs.
SKILLS
Effective managerial techniques
Salon order processing
Microsoft Office Suite proficiency
Elite Salon Management specialist
Excellent phone etiquette
Advance customer service skills.
WORK HISTORY
06/2010 to 07/2011 Assistant Manager
Aveda – Cartersville, GA
Led comprehensive spa tours for new members.
Followed the pre-assigned opening and closing procedures for each spa station.
Performed stylist services hair cutting, hair coloring, hair styling, hair extensions,
waxing, nail services.
Followed with every guest to confirm upcoming appointment.
Called clients to confirm upcoming appointments.
Restocked linen and laundry in all areas of the spa.
Consistently followed all required protocols for scheduling spa appointments.
Processed guest credit card information for salon services.
Offered appointment information updates to guests in a polite and courteous manner.
09/2011 to Current Manager
Regis Corporation – 7201 Metro Boulevard Minneapolis, Mn. 64152
Greeted all guests in a warm and friendly manner to create a positive first impression
of the salon.
Followed the pre-assigned opening and closing procedures for each salon.
Coordinated all aspects of guest services, including supply monitoring and facility
maintenance.
Oversaw the upkeep of the entire facility and notified maintenance for service repairs.
Created schedules based on optimized scheduling.
Served as a primary point of contact for members and guests for information on salon
products and services.
Performed inventory and restocking assignments as necessary.
Handled guest complaints calmly and professionally.
Remained polite when speaking with difficult guests on the phone.
Conducted salon meetings, and huddles.
Taught classes for new color, and cutting techniques.
EDUCATION
Current BBA: Buisness Marketing
Fort Hays State University - 600 Park St, Hays, Ks. 67601
2014 Associate of Arts: Business Marketing
Ashford University - 400 Noth Bluff Blvd. Clinton, Ia. 52732
2009 Cosmetology license: Cosmetology
Paris two eductactional center - 6840 N Oak Trafficway, Kansas City, Mo. 64118
ADDITIONAL INFORMATION
I have managed three different salon locations for Regis, and increased

2. total sales at all three locations. I have trained three managers, and
help push employee's to obtain career goals within the company.