Carrie Cooper is seeking a position that utilizes her experience in management, customer service, inventory control, and budgeting. She has over 10 years of experience in management roles at Subway and Darrell Black Custom Hardwood Flooring, where she improved customer satisfaction, met goals, and oversaw multiple locations and staff. She has a Bachelor's degree in Business Management and an Associate's degree in Psychology from the University of Phoenix.

1. Carrie Cooper
1323 Amberwood Loop
Kyle, Texas 78640
Phone: (512) 296-5290
Email: ccooper4478@yahoo.com
OBJECTIVE
To obtain a position with a fast-paced company that challenges me, utilizes my experience, and has
opportunity for personal growth and career advancement.
QUALIFICATIONS
I am self-motivated, dependable, and have a strong knowledge of computers, including Microsoft Word
and Excel. I am an accomplished Manager with excellent customer service skills, the ability to cut costs
and decrease staff turnover,and a driven fast learner. I also have severalyears of experience in warehouse
and inventory setting.
Skills
 Inventory control
 Consistently meet goals
 Team player
 Hard worker
 Vendor Partnerships
 Vendor Sourcing
 Budget development
 Administrative Skills
 Leadership and Training
 Employee Retention
EDUCATION
University of Phoenix
2014 Bachelor of Science in Business Management
2013 Associates of Arts in Psychology

2. EMPLOYMENTHISTORY
6/9/2014- Present Subway Restaurant Kyle, TX
Senior Manager
 Improved customer satisfaction, labor, food cost, and employee retention
 Exceeded expectation upon corporate monthly inspections
 Hiring and training of multiple managers and employees
 Manage daily staff and scheduling
 Maintained semi-weekly food orders & organization of inventory
 Conducted weekly inventory counts and reduced inventory loss
 Handle in-store customer concerns
 Modeled and demonstrated leadership
 Consistent in meeting budget and labor expectations
 Planned and conducted bi-weekly staff meeting, including continuation training
 Conducted employee evaluations
 Handled disciplinary write-ups and/or termination
 Inventory control
 Consistently meet goals
 Team player
 Hard worker
 Vendor Partnerships
 Vendor Sourcing
 Budget development
 Administrative Skills
 Leadership and Training
 Employee Retention
General Manager Back-Up
 Oversaw 5 store locations & staff
 Communicated daily with Director of Operations
 Checked in with Store Managers to handle any needs
 Transferred products
 Found coverage for or covered employees / managers
 Maintained food budget allotments
 Handled maintenance issues
 Maintained weekly store cost sheets
 Reviewed in-store video surveillance as needed
 Handled monetary discrepancies
 Conducted store and manager evaluation
 Handled disciplinary write-ups and/or termination

3. 5/2007 – 06/2014 Darrell Black Custom Hardwood Flooring Austin, TX
Floor Tech / Crew Leader
 Sanding and finishing, repairing, and installing Hardwood flooring.
 Staining and finishing floors.
 Helping the customers pick the right color stain and finish.
 Talking to customers daily to maintain an open line of communication in what will benefit them
the best.
10/1999 - 12/2006 Pinky’s Wireless Austin, TX
Inventory Manager
 Ordering, receiving, and distributing merchandise for multiple locations.
 Handling all merchandise returns.
 Processed,requested,and shipped back all returns to multiple vendors.
 Conducted daily and monthly audits of several stores in Excel and Word programs.
 Made spread sheets to correspond with the audits.
 Worked in partnership with two RSMs to reduce the shrink in all 12 locations.
 I have knowledge of back office functions including shipping and receiving, daily sales analyses,
data entry.
 Programming, building and repairing pagers and repairing cell phones.
 Helped customers choose the right phone and plans that fit their need.
 Helped over thirty sub dealers create and maintain their inventory for their store locations.
Assistant Inventory Manager
 Ordering, receiving, and distributing merchandise for multiple locations.
 Handling all merchandise returns.
 Processed,requested,and shipped back all returns to multiple vendors.
 Conducted daily and monthly audits of several stores in Excel and Word programs.
 Made spread sheets to correspond with the audits.
 Worked in partnership with two RSMs to reduce the shrink in all 12 locations.
 I have knowledge of back office functions including shipping and receiving, daily sales analyses,
data entry.
 Programming, building and repairing pagers and repairing cell phones.
 Helped customers choose the right phone and plans that fit their need.
 Assisted over thirty sub dealers create and maintain their inventory for their store locations.
Pager Inventory
 Programming, building and repairing pagers and repairing cell phones, maintaining pager
inventory in 12 locations.
***References furnished upon request.