This document provides a summary of Paul Hilton's professional experience and qualifications. It outlines his extensive experience in warehouse management roles over 25 years, including as a Warehouse Manager, Assistant Warehouse Manager, and Warehouse Operative. It details his responsibilities in these roles and accomplishments, such as implementing efficiency improvements. His skills include warehouse management, team leadership, customer service, and systems experience. He provides referees to contact for references.

1. P A U L H I L T O N
15 Ennerdale Road  Longridge PR3 3FX  07807260075  pbear45@hotmail.co.uk
Professional Overview
 Dedicated and technically skilled business professional with a versatile Warehouse Management skill set,
developed through experience working as a Warehouse Manager, Assistant Warehouse Manager and Warehouse
Operative.
 Excel in resolving employer challenges with innovative solutions, systems and process improvements proven
to increase efficiency, customer satisfaction and cost reduction.
 Offer computer skills in MS Office Suite and other applications/systems including a voice activated system.
 A highly experienced individual at Management level with a proven track record providing strategic solutions,
organisational planning and operational management control to ensure internal support functions meet business
requirements.
 Strong pro-active leader, providing coaching, training and mentoring to enable cohesive teams to work and
achieve individual targets and organisational objectives.
 Extremely reliable with no sickness absences at all in current employment.
Key Skills
 Warehouse Management
 Teambuilding & Supervision
 Staff Development & Training
 Policies & Procedure Manuals
 Multi-tasking
 Customer Service
 Staff Supervision
 Policy Management
 Systems overview
 Report & Document Preparation
 Spreadsheet & Database Creation
 Goods In planning
 Load/Route planning
 Efficiency pro-activist
 H&S Management
 Stock Management through
Perpetual Inventory
 Budget Planning
 Records Management
 Meeting Planning
 Inventory Management
 Expense Reduction
 Excellent Communication
 Cashier Duties
 Cost-reduction strategies
 IT Skills
 Reliability
Employment History
 October 2012 Warehouse Manager, Booths, Preston, Lancashire
 May 1997 – October 2012 Night Shift Manager, T & S Stores, Darwen, Lancashire
 January 2013 – May 1997 Warehouse Operative, CWS, Longridge, Lancashire
CAREER EXPERIENCE INCLUDES:
Warehouse Manager Booths
 To be responsible for controlling, managing and delivering all Key Performance Indicators and Service
Level Agreements, through working with management teams to exceed customer needs.
 To be the first point of contact for any operational site specific issues in the absence of the Site Manager.
 To be responsible for the daily management of the team including planning, coaching, training and
employee relations in accordance with company policies as well as maintaining a culture of continuous
improvement.
 To support the Site Manager to maintain control of costs for the Warehouse and Logistics Operation.
 To create and maintain a culture of continuous improvement through change management, ensuring team
but in and tracking of results against company KPI’s.
 To challenge self and others to exceed standards and deliver outstanding customer service.
 To be responsible for issues relating to health and safety, hygiene risks and site safety.
 To assist in promoting succession plans through developing and leading the warehouse team.

2.  To encourage effective communication and co-operation among team members and the overall business.
 To demonstrate and role model the Booths values
.
Originally starting as Night Shift Manager controlling a team of 40 operatives it was my duties to ensure the
operation ran smoothly. The main duties remit at this time was to oversee the picking, replenishment and loading
within the warehouse using a voice activated system. Staff performance and managing company policies was an
essential part of my duties to make sure the shift ran effectively. A strong focus was put on efficiency and customer
satisfaction by delivering quality products to our stores in excellent condition meeting defined timelines.
After 9 years I then moved onto the Day Shift and was given the title of Assistant Warehouse Manager with the
overseeing of all functions in our Distribution Center. My overall responsibilities had increased and I had more
focus on managing a budget with particular focus on completing a weekly KPI report. Within the warehouse
functions there is a few different systems which I had to have good knowledge of to oversee the smooth running of
the operation whilst knowing how to problem solve along the way.
Due to a management reshuffle I then became Warehouse Manager and currently report directly into the Site
Manager.
I am quite proud of my achievements thus far and only last year I was asked to oversee the transition of a Night
Shift to a Day Shift at our Riversway Warehouse which we had recently acquired through a buy out to supply our
own fruit & veg. I was asked to look at efficiencies through firstly observation but quickly reducing our headcount
from 15 to 12 by the implementation of a more effective rota using more staff at peak times but reducing them on
quieter nights. Through discussions with suppliers to deliver in earlier we was able to take off the Night Shift and
move to an afternoon shift which enabled us to deliver to some of our stores in the evening which gave delivery on
the same day as ordering. The cost savings to the business was considerable as we saved on night shift allowance
whilst also reducing staff numbers.
Night Shift Manager T & S Stores
My first experience of moving into management was gained I was recognised as an extremely hard working
individual with a flawless attendance record. I had been an order picker and FLT driver but had an insight of how to
introduce best practice through my long experience within the industry. Amongst my achievements I was
responsible for overseeing the implementation of a voice activated system concentrating mainly on the process of
the replenishment system which I gained exceptional efficiency from. I moved to Booths after 5 years as it was a
new challenge but also a position closer to home with better rewards.
Warehouse Operative Co-operative Wholesale Society
My first job at which I was in for 14 years learning all aspects of a warehouse operation with the added bonus of
learning to drive several different types of MHE including – Reach Truck, Counterbalance Truck, Multi Level Truck
and Pedestrian Truck. It was through redundancy due to relocation that I left the business.
Education
St. Thomas’s Primary School Garstang 1971-1977
Longridge High School 1977-1982
5 “O” Levels – Maths, Physics, Chemistry, History + Geography
Referees:
Mr. M Glover, Logistics Manager, Bluebell Way, Preston, Lancashire 01772 483500
Mr. S. Aspin, Site Manager, Bluebell Way, Preston, Lancashire 01772 483500