Amber Smith has over 10 years of experience in customer service, retail management, warehousing, dispatch coordination, office management, and hospitality management. She has a proven track record of increasing sales, meeting goals, efficient operations, and attention to detail. Amber is now seeking a management position where she can apply her skills and experience.

1. AMBER F SMITH
2509 Castor Lane ■ Madison, IN 47250 ■ 812-498-5543 ■ asmith1107@ivytech.edu
PERSONAL PROFILE
A dedicated professional with 10+ years combined experience as a customer service
professional / manager in retail, office, and hospitality environments. Specializes in
maximizing site profits through employee retention, efficient inventory control, and
attention to detail. Now seeking to contribute my experience, skills, and expertise to the
management team at your company.
PROFESSIONAL EXPERIENCE
Customer Service Orientation ■ Sales Goal Achievement ■ Service Coordination ■
Quantitative Skills Purchasing, Inventory Planning, and Control ■ Payroll, A/P, A/R,
Benefit Coordination ■ Hiring, Staffing, and Scheduling ■ Excellent Computer Software
Knowledge
Sales / Retail Management
 Managed five different stores, increasing sales greatly with each store.
 Met 100% of store sales goals and personal sales goals.
 Managed audits, employee scheduling, loss prevention, supply ordering, and
customer complaints.
 Was responsible for local marketing to bring customers into the store.
Warehousing/ Dispatch Coordination
 Coordinated 200 trucks per day to take loads to individual stores and other
warehouses.
 Worked in four different departments to learn as many warehousing skills as
possible.
 Handled hours and payroll for up to 200 drivers at one time.
 Filled orders by hand on a conveyor system.
 Loaded tractor trailers by hand, forklift, and pallet jack with freight to be delivered to
outside locations.
Office Management
 Handled payroll, insurance benefits, and 401k benefits for approximately 800
employees nationwide.
 Individually did accounts payable and accounts receivable for 42 hotels in 8 states
from one central location.
 Ordered supplies and was responsible for inventory control for all the hotels.
 Handled travel arrangements for the entire company.

2. Hospitality Management
 Managed all hotel administrative duties including payroll, audits, guest services,
supply ordering, employee scheduling, and loss prevention.
 Contacted all vendors to bring housekeeping, administrative, and attached lounge
supplies.
 Responsible for local and regional marketing to bring guests into the hotel.
WORK HISTORY
Moorehead Communication (TCC), North Vernon, IN 2010-2012
Store Sales Manager
Wal-Mart Distribution Center, Seymour, IN 2005-2010
Dispatch Coordinator/Order-Filler/Shipping
Critical Systems Services, Schaumburg, IL 2004-2005
Sales/Office Manager
Sun Development, Indianapolis, IN 2002-2004
Office Manager
Best Western of Madison, Madison, IN 2000-2002
Front Desk Manager
EDUCATION
Ivy Tech Community College, Madison, IN
Associate of Science, Business Administration December 2015