Career Path.pptx
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This document outlines the career path at Nysaa Retail Private Limited. It details the typical time periods and requirements to progress from a Team Member to an Area Manager. The path involves first becoming a Team Member, then progressing to Team Leader within 12 months by acquiring knowledge of standard operating procedures and demonstrating good customer service and behavior. Further promotions to Floor Manager, Assistant Store Manager, and Store Manager each require 6-12 months of additional training, experience, and assessments. Regular assessments are conducted by more senior managers. The goal of the training and assessment process is to improve onboarding, business results, employee retention, and customer satisfaction through developing employee skills, knowledge, and performance at each level.
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Creating SMART goals involves setting goals that are specific, measurable, attainable, relevant, and time-bound. Specific goals clearly define what needs to be accomplished, like implementing a 120% sales target in the second quarter. Measurable goals allow progress to be tracked concretely toward completion. Attainable goals can be achieved through developing necessary skills within a realistic time frame. Relevant goals represent objectives someone is willing and able to work towards. Time-bound goals provide urgency by anchoring the goal within a specific timeframe, like completing a goal by June 1st.
Fish.ppt
The document outlines the ground rules and objectives of a training on the FISH! philosophy. It then tells a story about how a dreary office in Gurgaon was transformed by adopting the FISH! principles of bringing one's whole self to work each day and creating an environment focused on serving customers and each other. This was inspired by a trainer who witnessed the positive environment and customer service at a local fish market in Gurgaon.
Grooming_Standards.pptx
This document outlines grooming standards and personal hygiene guidelines for employees of 1st India Family Mart. It emphasizes the importance of maintaining a well-groomed appearance and hygienic practices as the customer's impression of the organization is based on their interactions with employees. Specific guidelines are provided for hair, facial hair, clothing, jewelry, shoes, hands, dental hygiene and uniform for both male and female employees. The importance of appearing clean, well-groomed and hygienic when interacting with customers is stressed.
Case study.pptx
This document describes 23 customer service situations and asks how they should be handled:
1. A customer wants to exchange a shirt in a different size but the size is not available.
2. A customer asks for a product not carried in the store.
3. A customer returns a shirt without a receipt wanting an exchange but cannot provide the receipt.
The document then lists various other common customer service situations and asks how they should be addressed, such as a customer needing help, a product being out of stock, a customer complaint about temperature, and others issues that may arise in a retail environment.
Work place etiquette.pptx
Proper workplace etiquette is important for interacting respectfully with coworkers, partners, and customers. It involves being aware of others, treating people respectfully, and maintaining polite behavior. Workplace etiquette guidelines cover introductions, passing others, meetings, communication styles, office behavior, and resource usage.
Training Plan.pptx
This document outlines the training program for a store distribution centre. It includes modules on induction to familiarize employees with company policies and processes. Other modules focus on self-grooming, selling success, and customer service to improve employees' personal effectiveness and service abilities. Safety training is also included to ensure occupational health and safety compliance. The training aims to educate over 100 participants across various sessions on key topics to prepare them for their roles.
LMS Training Topics.pptx
This training document covers topics to prepare new employees for success including an overview of the company and industry, communication skills, soft skills, proper grooming, excellent customer service, and standard operating procedures.
FNFP_Final_PPT.ppt
This document provides an introduction and overview of finance concepts for non-finance managers. It includes sections on understanding financial statements, revenue and expenses, income statements, cash flows, financial ratios, break-even analysis, and time value of money. Examples are provided to illustrate key points such as calculating profit, the difference between revenue and capital expenditures, and preparing an income statement. The goal is to help non-finance readers develop a basic understanding of important financial concepts.
S1 Time Management PPT.pdf
The document discusses time management and how people often feel like they do not have enough time in the day to complete all their tasks and responsibilities. It defines time management as effectively using one's time to make the most of it. It encourages the reader to identify no more than four main roles they have, as well as their professional and personal goals, to help better manage their time.
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good presentation and very useful for the audience. EI Presentation Final.pptx
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三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
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4:这个认证书并且可以归档倒地方
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Career Path.pptx
- 1. Career Path Nysaa Retail Private Limited
- 2. Career path in Nysaa retail A Team Member can become an Area Manager in 5 to 6 Years……
- 3. Team Member • Time Period 12 Months • Knowledge of SOP , Customer service Skill, desired behavioral skill like punctuality, maintaining grooming standard and friendly behavior Team Leader • Time Period 6 Months • Knowledge of SOP, Complete knowledge of Apparel/Non apparel category, desired behavioral skills like managing team, motivating team for better performance. Floor Manager • Time period 6 Months • Knowledge of SOP, complete knowledge of Apparel and Non Apparel category , Desired behavioral skills
- 4. Assistant Store Manager • Time Period 12 Months • Adhere Complete SOP, Behavioral Skills, ability to train and develop his team members Store Manager • Time Period 24 Months • Adhere to complete SOP, desired soft skills like an effective communicator, and leader ship qualities Area Manager • Time Period 24 Months • Adhere to SOP, Passion to drive business and his team to next level. Must exhibit desired skills like communication, leadership.
- 5. Team Member can become a Team Leader in Just 12 Months by Acquiring knowledge, Skills and Behavior at work place in just 12 months by • Having complete knowledge of SOP • Showing positive mind set • Presenting Excellent customer service • Be punctual and maintain required grooming standard • effective communication • Shows team work
- 6. Assessment • For every SOP after completing it he will be awarded with a Badge. • Assessment of this SOP will be done by Assistant Store Manager in 15 days and by Store manager in 30 days. • There are 24 modules for one year, Every month 2 modules to be completed. • On job Training will be given by Team Leader/ Head cashier • Module Training by Assistant Store Manager. • Soft skills training will also be given.
- 7. From Team Leader To Floor Manager in 6 months • Once a team member become a Team leader, also be trained for 6 months on 12 modules based on their KRA and KPIs • Soft skill training will also be given like Team management, Priority fixing, Time management and Communication skill . • He will also be trained on to provide on job training
- 8. From Floor Manager to Assistant Store Manager in 12 Month • Once he/she become a floor manager will be trained for job of Leadership skills also • He will also receive training for ASM job role by delegating ASM role. • Will be trained on overall store performance parameter • Soft skill for man management like patience, Team management, communication with store team and different department at HO. • Statuary compliance at store level
- 9. ASM to SM in 12 Months • ASM will be trained on various model of behavioral training and observed regularly for his KRA and KPIs. • Will be trained on DILO • Cash management and other modules related to his job. • Also properly trained on training processes as he will provide training to Team members and others working in store. • Regularly assessed by SM and Area manager.
- 10. Assessment for promotion Process • From Team member to Team Leader: -After 12 months of services at store, and regular assessment by ASM (15 days), by SM (Monthly) and by Area Manager (Quarterly) will be called in development center and after assessment on various parameter can be promoted as Team Leader. • From Team Leader/ Floor Manager to ASM:-After 12 months of services at store, and regular assessment by ASM (15 days), by SM (Monthly) and by Area Manager (Quarterly) will be called in development center and after assessment can be promoted as Assistant Store Manager. • For ASM To SM: After successful completion of service of 12 months at store and regularly assessment by Store manager (15 days) and Area Manager (Monthly) and HO (Quarterly), will be called for Development center and after assessment can be promoted as Store Manager.
- 11. Performance index • Result • Better onboarding • Improved business results • Employee retention • Customer satisfaction index • Process:- • Self assessment questionnaire • Feedback from ASM,SM and AM • On the job observation
- 12. Thank you