Kanta was a customer who had been buying groceries from the Corner Store for 23 years. However, one day when that store was closed, she went to Welcome Stores instead. There, she received better customer service - the shopkeeper greeted her with a smile and offered to deliver an item to her home that was unavailable in the store. As a result of this good customer experience, Kanta started buying from Welcome Stores instead of Corner Store. The story highlights the importance of good customer service - the Corner Store shopkeeper did not greet or speak to Kanta, while the Welcome Stores shopkeeper provided a pleasant experience and went above and beyond to satisfy the customer. This difference in approach led Kanta to change where she shopped