This document contains a summary of Gowri Shanker Deepala's work experience and qualifications. She has over 10 years of experience in customer service, sales, and business development roles. Her key achievements include increasing customer satisfaction by 25%, building over 1.6 crores in business, and receiving multiple employee of the month awards. She is currently a Senior Campus Relationship Manager at Monster.com where she is responsible for new business development and meeting sales targets.

1. Gowri Shanker Deepala
H.No 14-10-1081,
Begum bazaar,
Hyderabad. 500006
Mobile: +918499929506
Email: gowri.shankerd@gmail.com
Key Achievements
• Effectively prioritized and organized workloads in a constantly changing
environment to meet daily and weekly schedules.
• Commended by management on numerous occasions for the quality and
consistency of my performance.
• Created and presented an excellent image of the company and its services to
customers, and coordinated and communicated well with clientele and
management at all levels.
• Commended by supervisor/management for the quality and consistency of my
performance.
• Increased customer satisfaction by 25% through effectively training 15+ new
employees over 1 year
• Worked in London Y-Axis Overseas Careers through company and enhanced
Profitability and sustainability of the branch.
• Built 1.6cr business individually in last 3.5 yrs of my experience
• Responded to over 70 customer calls daily and solved 90% of their concerns.
• Served customers in a positive way, receiving two customer service awards in the
past year.
• I was awarded Employee of the Month in July because of my leadership in
helping the customer services department, who were suffering from morale issues
and continuously missing targets by 40%. I reorganized them into product teams,
placing mentors in each team, which resulted in a complete turnaround –
the department exceeded targets by 6% and reduced complaints by 15% within 2
months.
Employment
Monster.Com India Pvt ltd( May 18th
2015 to till date)
Sr. Campus Relationship Manager
Monster is the worldwide leader in successfully connecting people to job opportunities. From
the web, to mobile, to social, we help companies find quality people with customize solutions
using the world’s most advanced technology to match the right person to the right job.

2. SENIOR MANAGER - CORPORATE AND CAMPUS SALES
Role:
• Primarily responsible for new business development for corporates Sales and Marketing
Solutions.
• Meeting marketing Heads of multinationals and leading corporate houses and ensuring
business growth in AP
• Strengthening relationship with the existing clients, and ensuring that sales targets are
met.
• Managing the team of 3 people and Branch Operations in AP.
• Primarily responsible for achieving annual sales target of the branch.
• Meeting corporates and training institutes for selling of Job Posting, Assessments and
branding on Monster.com
• Conducting Presentation on monster services to corporate’s HR, COO, VP and etc.
• Comparing the Product differences and Promoting its advance features on the core
platform..
• Advising the clients to maintain the hiring standards while doing the campus drives in
the campuses.
• Maintain Good Relationships with the existing clients and retaining them.
• To retain existing customers in the given territory.
• To ensure timely collections of the payment
• Promoting and selling Monster college services to all the Engineering colleges across
AP and Telengana.
• Targeting new accounts to increase the market share.
• Building Database and strengthening the business activities on the platform.
Key Achievements
• Retained 100% of the order book in the FY 2015-16 with zero disconnects.
• Achieved 130% Target for Q3in FY 2015-16.
• Achieved 100% Target for H1 in FY 2015-16.
• Redefined the process, by which business is done.
Y-Axis Overseas Careers June 1st
,2010- Dec 7th
, 2013
Sr. Consultant for Visas and Consulate Services
Y-Axis is a India’s leading number one consultancy which places thousands of its clients
overseas on multiple work visas and Permanent Resident visas.
• Excellent understanding of the immigration laws and norms. Have up to date
knowledge on immigration /visa processes for all countries.
• To enhance the Profitability of the company.
• Drive the sales team at a pace that will deliver results while leading from the
front and personally delivering a targeted number of exchanges.

3. • Setting daily targets and monitoring performance
• Running morning and team meetings.
• Maintaining cordial relations with customers to sustain for the profitability of the
business.
• Assist in analyzing and providing solutions for complex immigration situation and
inquires
• Constantly check for immigration/visa related updates on consular websites.
Project
 Worked in London Y-Axis branch to enhance the Profitability and sustainability of
the branch.
 Built 1.6cr business individually in the last 3.5 yrs. of my experience in the company.
 I was awarded Employee of the Month in July because of my leadership in helping
the customer services department, who were suffering from morale issues and
continuously missing targets by 40%.
 I reorganized them into product teams, placing mentors in each team, which resulted
in a complete turnaround – the department exceeded targets by 6% and reduced
complaints by 15% within 2 months
 Responded to over 70 customer calls daily and solved 90% of their concerns.
 Counseling clients on their eligibility and advising them on right opportunities on
theirs skills and immigration policies.
 Monitor all key worker records & support individual key workers to develop positive
working relationships with clients.
 Keep the management team informed of accomplishments & ongoing issues;
participate in achieving resolutions to identified issues.
T.I.M.E Pvt. Ltd 5th Jan 2009 – 31st
May 2010
Marketing Executive
T.I.M.E provides Coaching classes for entrance exams. Top Coaching institute for CAT, JEE
MAIN, ADVANCED, GATE, CMAT, GRE, GMAT, CLAT, IIT-Foundation, Bank PO’s etc.
• Promotion of IIT-Foundation and IIT-JEE in schools and colleges.
• Participated in campus Tie-ups in the schools for IIT foundation and IIT-JEE colleges
• Provide training to new team members to improve their performance levels.
• Initiated the first campus Tie-up in Bhavan’s school, Army School and colleges in
Sainikpuri for IIT-JEE course
• Promotion of NST(National scholarship Tests) in schools across the city in
Hyderabad.

4. • Enhanced the Profitability of the branch by Promoting, Participated in seminars in
schools and colleges.
• Excellent counseling techniques for the betterment of the student career and the
Profitability of the company
• Initiated Time to time techniques to Promote the brand and conducted seminars for
Campus Tie-ups
• Received appreciation from the Director in the7month of my joining for getting Tie-
ups and made my team to Promote courses on regular intervals.
Educational Qualification:
July 2006- June 2008 Masters in Business Administration (Marketing & Finance)
Osmania University
June 2003- March 2006 Bachelors in Commerce
Osmania University
June 2001-March 2003 Civics, Economics and Commerce
Osmania University
March 2001 Secondary School Certificate from Sujatha High School
Training
Microsoft Office
C,C++
Unix Administration (Solaris 9)
SAP Business Warehouse
Priority Management
Time Management
Facilitation Skills
Presentation and Report writing
PERSONAL STRENGTHS
• Logic dominated thought process.
• Positive Attitude.
• Willingness to learn
Interests and habbits
My hobbies includes socializing with friends and going on a long drive during weekends. My
hobbies includes Playing Snooker and watching cricket.
References

5. Available on request

6. Available on request