Training Plan.pptx
•Download as PPTX, PDF•
0 likes•7 views
This document outlines the training program for a store distribution centre. It includes modules on induction to familiarize employees with company policies and processes. Other modules focus on self-grooming, selling success, and customer service to improve employees' personal effectiveness and service abilities. Safety training is also included to ensure occupational health and safety compliance. The training aims to educate over 100 participants across various sessions on key topics to prepare them for their roles.
Report
Share
Report
Share
Recommended
Company Profile Career Centre training malaysia
Company Profile Career Centre training Malaysia, more info at www.careercentre.com.my for more job in Malaysia ( jawatan kosong ) and interview tips
Career centre training company profile
Career Centre malaysia training company Profile. for more info at www.careercentre.com.my for latest job or jawatan kosong in malaysia 2016 -
Human Resources Management [indofil co.]
Indofil Industries is a renowned company belonging to the K.K. Modi Group of Companies with a strong domestic base and international presence. It has four territory managers looking after markets in Asia Pacific, Africa, Europe, and the Middle East. In 1995, Indofil launched its international business operations. The company operates through local marketing consultants and agents and is a member of various trade associations. It aims to continuously improve its production capabilities and maintain world-class facilities and quality management systems. Human resources are considered the most important assets and the company strives for high employee satisfaction and retention. The HR department faces challenges like attrition and succession planning. It engages in processes like recruitment, performance appraisal, training, and strategies
HRD UPDATED.pdf
Burque is a large distribution company in Pakistan with over 2,500 employees and 100,000+ outlets across the country. The document discusses Burque's human resource development programs and training initiatives. It provides details on the competencies and categories of competencies that trainings aim to develop for different roles like sales, leadership, and soft skills. It also outlines some of the challenges faced in implementing trainings initially and the performance management system introduced to evaluate employees. Various training programs are mentioned covering topics like business acumen, customer service, and a discovery tool to improve self-awareness. Specific trainings delivered on systems, sales techniques, and health are also summarized.
Women Entreprise Coaching Programme
This document outlines the agenda and content for a women's enterprise coaching programme. The programme includes workshops on operations planning, business planning, and quality management systems. For operations planning, the workshop will cover topics like the operations process, breakeven point, and key success factors. The business planning workshop will discuss developing a business plan, key elements, and benefits. Quality management systems will define what a QMS is, its benefits, and include an individual and group activity to assess participants' current QMS. Group activities are also included for case studies and developing business plans. The programme aims to help women business owners grow their businesses.
Sdm ch6
This document discusses training, motivating, compensating, and leading the salesforce. It covers key topics such as:
- The sales training process including assessing needs, designing programs, and evaluating impact. Various training methods are described.
- The importance of motivating salespeople and different motivational theories and tools that can be used.
- The objectives and steps for designing an effective sales compensation plan, including examining job descriptions, setting objectives, and developing the compensation mix. Common plan types like salary, commission, and combination plans are explained.
- The role and skills of sales leadership in supervising and guiding the salesforce. Methods for evaluating training programs and sales performance are also outlined.
Business strategy Re engineering for SMB, Sales Statergy, Marketing Strategy,...
This document discusses process re-engineering and execution for small and medium businesses. It provides benefits of process re-engineering such as simplifying business operations through analysis, design, case studies, and tools/training. Process improvement involves understanding client needs through research to define learning gaps and solutions. Creating execution as a discipline involves focusing on strategies, timeliness, operations, people and using a 4D methodology. Objectives include performance, compliance, training, and using technology to manage business. New rules include growing faster than markets, increasing productivity, achieving excellence, and emphasizing collaboration, innovation, listening to customers and technology.
Why_ISO_13485_Awareness_presentation_EN.pptx
ISO 13485 is an international standard for quality management systems in the medical device industry. It provides a framework to help companies address regulations and ensure the safety and quality of medical devices. The presentation discusses key aspects of ISO 13485 such as the PDCA approach, quality policy, objectives, and benefits of certification. Employees play an important role by learning the quality policy, meeting ISO 13485 requirements, and providing feedback to continually improve the quality management system. Overall, ISO 13485 certification helps medical device companies stand out, gain a competitive advantage, and take a systematic approach to achieving quality objectives.
Recommended
Company Profile Career Centre training malaysia
Company Profile Career Centre training Malaysia, more info at www.careercentre.com.my for more job in Malaysia ( jawatan kosong ) and interview tips
Career centre training company profile
Career Centre malaysia training company Profile. for more info at www.careercentre.com.my for latest job or jawatan kosong in malaysia 2016 -
Human Resources Management [indofil co.]
Indofil Industries is a renowned company belonging to the K.K. Modi Group of Companies with a strong domestic base and international presence. It has four territory managers looking after markets in Asia Pacific, Africa, Europe, and the Middle East. In 1995, Indofil launched its international business operations. The company operates through local marketing consultants and agents and is a member of various trade associations. It aims to continuously improve its production capabilities and maintain world-class facilities and quality management systems. Human resources are considered the most important assets and the company strives for high employee satisfaction and retention. The HR department faces challenges like attrition and succession planning. It engages in processes like recruitment, performance appraisal, training, and strategies
HRD UPDATED.pdf
Burque is a large distribution company in Pakistan with over 2,500 employees and 100,000+ outlets across the country. The document discusses Burque's human resource development programs and training initiatives. It provides details on the competencies and categories of competencies that trainings aim to develop for different roles like sales, leadership, and soft skills. It also outlines some of the challenges faced in implementing trainings initially and the performance management system introduced to evaluate employees. Various training programs are mentioned covering topics like business acumen, customer service, and a discovery tool to improve self-awareness. Specific trainings delivered on systems, sales techniques, and health are also summarized.
Women Entreprise Coaching Programme
This document outlines the agenda and content for a women's enterprise coaching programme. The programme includes workshops on operations planning, business planning, and quality management systems. For operations planning, the workshop will cover topics like the operations process, breakeven point, and key success factors. The business planning workshop will discuss developing a business plan, key elements, and benefits. Quality management systems will define what a QMS is, its benefits, and include an individual and group activity to assess participants' current QMS. Group activities are also included for case studies and developing business plans. The programme aims to help women business owners grow their businesses.
Sdm ch6
This document discusses training, motivating, compensating, and leading the salesforce. It covers key topics such as:
- The sales training process including assessing needs, designing programs, and evaluating impact. Various training methods are described.
- The importance of motivating salespeople and different motivational theories and tools that can be used.
- The objectives and steps for designing an effective sales compensation plan, including examining job descriptions, setting objectives, and developing the compensation mix. Common plan types like salary, commission, and combination plans are explained.
- The role and skills of sales leadership in supervising and guiding the salesforce. Methods for evaluating training programs and sales performance are also outlined.
Business strategy Re engineering for SMB, Sales Statergy, Marketing Strategy,...
This document discusses process re-engineering and execution for small and medium businesses. It provides benefits of process re-engineering such as simplifying business operations through analysis, design, case studies, and tools/training. Process improvement involves understanding client needs through research to define learning gaps and solutions. Creating execution as a discipline involves focusing on strategies, timeliness, operations, people and using a 4D methodology. Objectives include performance, compliance, training, and using technology to manage business. New rules include growing faster than markets, increasing productivity, achieving excellence, and emphasizing collaboration, innovation, listening to customers and technology.
Why_ISO_13485_Awareness_presentation_EN.pptx
ISO 13485 is an international standard for quality management systems in the medical device industry. It provides a framework to help companies address regulations and ensure the safety and quality of medical devices. The presentation discusses key aspects of ISO 13485 such as the PDCA approach, quality policy, objectives, and benefits of certification. Employees play an important role by learning the quality policy, meeting ISO 13485 requirements, and providing feedback to continually improve the quality management system. Overall, ISO 13485 certification helps medical device companies stand out, gain a competitive advantage, and take a systematic approach to achieving quality objectives.
Samvit Insights Profile
This document provides information about Samvit Insights' vision, mission, values, business streams, and engagement approach. Their vision is to partner with clients to discover and harness potential for people, processes, and opportunities. Their mission is to help clients succeed through integrity, innovation, initiative, quality, value creation, credibility, and discipline. Their business streams include training on various topics and consulting services like business process assurance and risk management. Their engagement approach involves understanding client needs, designing tailored programs, and collaborating throughout implementation.
CCD Balanced Scorecard
The information present in the ppt has been collected from near by CCD outlet and I have also used industry norms.
I have developed it's HR dashboard as well which is the 6th component mentioned in the slide.Whoever needs it can contact me at sindhumonavirgo@gmail.com
Many Thanks,
Monika Sindhu
DOOR_Capabilities SBrandt_26Feb15
DOOR International is a global training and consulting firm with over 30 years of experience. They provide leadership, management, sales, and personal effectiveness training to clients across numerous industries. Their services include curriculum design, online and in-person training delivery, and coaching. Notable clients include Microsoft, several telecommunications companies, and a major tobacco company. DOOR aims to improve business results for clients through expertise in local markets delivered globally.
BA Digital Profile
Business Academy is a skills training provider established in 2003 that offers public and customized in-house training programs. It has a wide range of accredited management, leadership, personal development, and industry-specific courses. It is committed to delivering high quality, relevant, and ethical training to organizations and individuals using experienced facilitators in order to maximize professional and organizational growth.
Recruitment_Avinash Sullad
The document discusses recruitment, which involves generating a pool of qualified job applicants. It outlines the objectives of recruitment as making applicants aware of opportunities and attracting qualified candidates. Key methods covered include databases, job postings, advertisements, referrals, and agencies. Recruitment has purposes like deciding requirements, increasing the applicant pool at low cost, and improving selection success and organizational effectiveness. Reasons for recruitment include business expansion, new markets/products, attrition, and adding new skill sets. The document also discusses positive and negative effects, strategies, processes, methods, evaluation, and new approaches to recruitment.
Strategic management
Benchmarking and the balanced scorecard were presented. Benchmarking is defined as continuously measuring one's processes against competitors or best practices to improve. It involves planning, research, analysis and adaptation. The balanced scorecard provides a framework to measure performance across financial, customer, internal process and learning/growth perspectives to align activities with organizational strategy. Key factors for successful implementation include executive support, broad involvement, communication and viewing it as a long-term initiative rather than short-term project. Potential pitfalls can be addressed through a well-defined strategy and balanced set of leading and lagging metrics.
HRTD unit 4 2021.pptx
1. The document discusses various topics related to training and professional development including balancing individual needs with career needs, orientation training, diversity training, team training, and moving from training to performance.
2. It provides information on scheduling learning into work and down time, different types of orientation, diversity, and team training, and the benefits of team training.
3. The document also covers challenges of training programs, uses of technology to increase productivity, training of special groups, and priorities for moving from training to performance.
Nidhi Laskar - Resume
Nidhi Laskar has over 19 years of experience in administration, HR, operations, and event management in the hospitality and IT industries. She is currently seeking a manager level position where she can utilize her expertise in areas such as facilities management, HR, customer relations, and event planning. Her career objective and summary highlight her extensive experience managing large teams and multi-location projects.
GE8077 UNIT-2.ppt
The document discusses principles of total quality management including Stephen Covey's 7 habits of effective people, strategic planning principles, quality goals and objectives, quality planning steps, the roles and duties of a quality council, developing a quality policy, types of customers, customer/supplier chains, empowerment, continuous process improvement models like Juran's trilogy and the PDSA cycle, quality tools from Japan like the 3K method and Kaizen, motivation theories from Maslow and Herzberg, and the benefits of using teams.
GE8077 UNIT-2.ppt
This document discusses several key principles of total quality management including the 7 habits of highly effective people, strategic planning, quality goals and objectives, quality planning, quality councils, quality policies, customer types, customer/supplier chains, and continuous process improvement. It emphasizes that TQM requires a focus on both internal and external customers. The document also covers performance measurement, employee involvement, teams, decision making methods, and supplier partnerships in TQM.
Brochure_Business Solutions_Empower Me
FSPL is an ISO-certified consulting firm that provides business consulting, project management, training, recruitment, and talent management solutions. It helps clients grow their businesses through customized strategy development, leadership training, executive search, and talent acquisition services. FSPL has experience working with companies across various industries such as IT, engineering, finance, and public sector organizations.
BPR ERP Value Stream Management
This document discusses several concepts useful for management, including vision, characteristics of vision, the process of materializing vision, mission, core competence, total quality management (TQM), business process reengineering (BPR), enterprise resource planning (ERP), empowerment, and the role of cyber cops. Some key points discussed include:
- A vision provides long-term direction for an organization while a mission outlines how the vision will be achieved.
- Core competence refers to an organization's unique skills and capabilities. TQM aims to achieve long-term success through customer satisfaction using strategies like continual improvement and fact-based decision making.
- BPR involves fundamentally rethinking and redesigning business processes to improve performance. E
Guided Solutions Ltd. An Introduction
Guided Solutions is a recruitment firm that was founded in 2000 and has since expanded to include medical, scientific, and pharmaceutical divisions. They specialize in recruiting for sales, marketing, project management, and consulting roles within those industries. The document discusses Guided Solutions' recruitment process, which includes developing a quality candidate database, conducting dedicated research, creating bespoke project plans for each assignment, and using competency frameworks to evaluate candidates. It also introduces the account manager, Daniel Hopkins, and describes some of Guided Solutions' value-added services like catered interview facilities and a focus on building long-term recruitment partnerships.
5 Top Tips for Implementing a Successful Safety Culture in Global Organizations
The document discusses building a strong safety culture within an organization. It begins by outlining the benefits of a successful safety culture, including employee retention and satisfaction, controlling costs, and providing a competitive advantage. It then provides a roadmap for implementation, including setting a clear vision and strategy, ensuring leadership commitment, establishing roles and accountability, and focusing on leading indicators. The document also identifies the top five tips for success, such as having an organization-wide vision and goals, and the top two traps to avoid, like safety not being integrated into business processes.
A proven system for iFA Representative
Adopt DOME management approach to benefit new entrants or existing financial services professionals in serving their clientele base in our independent financial advisory services platform.
QMS, Programme Delivery and Learner Management systems for SETA Accreditation
Create evidence to support your SETA Accreditation application. These slides are extracted from the QMS, Programme Delivery and Learner Management presentation by Leonie Hall.
Advanced digital marketing training institute in madhapur hyderabad--rakeshte...
Rakesh Tech Solutions is one of the leading Digital Marketing Training (SEO, SEM , SMO and SMM) Class Room and Online Institutions, which is located in Madhapur, Hyderabad, Best Digital Marketing Courses at best prices compared to other digital marketing institutes in Hyderabad, best Training Classes in digital marketing Class like SEO, SMO, SEM (PPC) , Content Marketing, Video & Social Media Marketing.
Business agility with Amanda Colpoys
Moonpig introduced business agility to be better, faster and happier. They changed from functional teams organized by role to cross-functional teams organized around goals. Key aspects of the change included aligning people into tribes and squads focused on goals, introducing lean and agile practices, prioritizing experimentation to gather customer insights, and building a culture of learning and empowerment. This helped improve outcomes, speed of delivery, and employee engagement at Moonpig.
About the lean startup @ gmit programme
20 slides to outline the new Entrepreneurship programme delivered on behalf of the GMIT Innovation in Business Centres (IiBC) in Galway and Castelebar by Donncha Hughes.
Ch.2
The document discusses key factors that businesses use to compete in operations, including product design, cost, quality, and supply chain management. It explains that organizations can fail by neglecting operations strategy, overemphasizing product design over improvement, or failing to consider customer needs. The rest of the document defines organizational mission, goals, strategies, tactics, and operations, and how these relate to one another to achieve productivity improvements.
good presentation and very useful for the audience. EI Presentation Final.pptx
This document discusses emotional intelligence (EQ) and its importance. It defines EQ as the ability to recognize and manage one's own emotions and the emotions of others. The document outlines five key components of EQ according to Daniel Goleman: self-awareness, self-regulation, motivation, empathy, and social skills. It provides strategies for improving self-awareness, motivation, empathy, and social skills. Developing EQ skills such as emotional awareness, stress reduction, nonverbal communication, humor, and positive conflict resolution is emphasized.
Customer Service.pptx
Customer service is essential for any organization to succeed. It is not just a department but an attitude that should be adopted by all. Good customer service involves actively listening to customers, treating them with respect, addressing their needs, and going above and beyond to ensure their satisfaction. This leads to benefits like increased sales, loyalty and positive brand image. The story of Kanta illustrates how differences in customer service approach, like greeting customers with a smile and ensuring all needs are met, can impact customer retention.
More Related Content
Similar to Training Plan.pptx
Samvit Insights Profile
This document provides information about Samvit Insights' vision, mission, values, business streams, and engagement approach. Their vision is to partner with clients to discover and harness potential for people, processes, and opportunities. Their mission is to help clients succeed through integrity, innovation, initiative, quality, value creation, credibility, and discipline. Their business streams include training on various topics and consulting services like business process assurance and risk management. Their engagement approach involves understanding client needs, designing tailored programs, and collaborating throughout implementation.
CCD Balanced Scorecard
The information present in the ppt has been collected from near by CCD outlet and I have also used industry norms.
I have developed it's HR dashboard as well which is the 6th component mentioned in the slide.Whoever needs it can contact me at sindhumonavirgo@gmail.com
Many Thanks,
Monika Sindhu
DOOR_Capabilities SBrandt_26Feb15
DOOR International is a global training and consulting firm with over 30 years of experience. They provide leadership, management, sales, and personal effectiveness training to clients across numerous industries. Their services include curriculum design, online and in-person training delivery, and coaching. Notable clients include Microsoft, several telecommunications companies, and a major tobacco company. DOOR aims to improve business results for clients through expertise in local markets delivered globally.
BA Digital Profile
Business Academy is a skills training provider established in 2003 that offers public and customized in-house training programs. It has a wide range of accredited management, leadership, personal development, and industry-specific courses. It is committed to delivering high quality, relevant, and ethical training to organizations and individuals using experienced facilitators in order to maximize professional and organizational growth.
Recruitment_Avinash Sullad
The document discusses recruitment, which involves generating a pool of qualified job applicants. It outlines the objectives of recruitment as making applicants aware of opportunities and attracting qualified candidates. Key methods covered include databases, job postings, advertisements, referrals, and agencies. Recruitment has purposes like deciding requirements, increasing the applicant pool at low cost, and improving selection success and organizational effectiveness. Reasons for recruitment include business expansion, new markets/products, attrition, and adding new skill sets. The document also discusses positive and negative effects, strategies, processes, methods, evaluation, and new approaches to recruitment.
Strategic management
Benchmarking and the balanced scorecard were presented. Benchmarking is defined as continuously measuring one's processes against competitors or best practices to improve. It involves planning, research, analysis and adaptation. The balanced scorecard provides a framework to measure performance across financial, customer, internal process and learning/growth perspectives to align activities with organizational strategy. Key factors for successful implementation include executive support, broad involvement, communication and viewing it as a long-term initiative rather than short-term project. Potential pitfalls can be addressed through a well-defined strategy and balanced set of leading and lagging metrics.
HRTD unit 4 2021.pptx
1. The document discusses various topics related to training and professional development including balancing individual needs with career needs, orientation training, diversity training, team training, and moving from training to performance.
2. It provides information on scheduling learning into work and down time, different types of orientation, diversity, and team training, and the benefits of team training.
3. The document also covers challenges of training programs, uses of technology to increase productivity, training of special groups, and priorities for moving from training to performance.
Nidhi Laskar - Resume
Nidhi Laskar has over 19 years of experience in administration, HR, operations, and event management in the hospitality and IT industries. She is currently seeking a manager level position where she can utilize her expertise in areas such as facilities management, HR, customer relations, and event planning. Her career objective and summary highlight her extensive experience managing large teams and multi-location projects.
GE8077 UNIT-2.ppt
The document discusses principles of total quality management including Stephen Covey's 7 habits of effective people, strategic planning principles, quality goals and objectives, quality planning steps, the roles and duties of a quality council, developing a quality policy, types of customers, customer/supplier chains, empowerment, continuous process improvement models like Juran's trilogy and the PDSA cycle, quality tools from Japan like the 3K method and Kaizen, motivation theories from Maslow and Herzberg, and the benefits of using teams.
GE8077 UNIT-2.ppt
This document discusses several key principles of total quality management including the 7 habits of highly effective people, strategic planning, quality goals and objectives, quality planning, quality councils, quality policies, customer types, customer/supplier chains, and continuous process improvement. It emphasizes that TQM requires a focus on both internal and external customers. The document also covers performance measurement, employee involvement, teams, decision making methods, and supplier partnerships in TQM.
Brochure_Business Solutions_Empower Me
FSPL is an ISO-certified consulting firm that provides business consulting, project management, training, recruitment, and talent management solutions. It helps clients grow their businesses through customized strategy development, leadership training, executive search, and talent acquisition services. FSPL has experience working with companies across various industries such as IT, engineering, finance, and public sector organizations.
BPR ERP Value Stream Management
This document discusses several concepts useful for management, including vision, characteristics of vision, the process of materializing vision, mission, core competence, total quality management (TQM), business process reengineering (BPR), enterprise resource planning (ERP), empowerment, and the role of cyber cops. Some key points discussed include:
- A vision provides long-term direction for an organization while a mission outlines how the vision will be achieved.
- Core competence refers to an organization's unique skills and capabilities. TQM aims to achieve long-term success through customer satisfaction using strategies like continual improvement and fact-based decision making.
- BPR involves fundamentally rethinking and redesigning business processes to improve performance. E
Guided Solutions Ltd. An Introduction
Guided Solutions is a recruitment firm that was founded in 2000 and has since expanded to include medical, scientific, and pharmaceutical divisions. They specialize in recruiting for sales, marketing, project management, and consulting roles within those industries. The document discusses Guided Solutions' recruitment process, which includes developing a quality candidate database, conducting dedicated research, creating bespoke project plans for each assignment, and using competency frameworks to evaluate candidates. It also introduces the account manager, Daniel Hopkins, and describes some of Guided Solutions' value-added services like catered interview facilities and a focus on building long-term recruitment partnerships.
5 Top Tips for Implementing a Successful Safety Culture in Global Organizations
The document discusses building a strong safety culture within an organization. It begins by outlining the benefits of a successful safety culture, including employee retention and satisfaction, controlling costs, and providing a competitive advantage. It then provides a roadmap for implementation, including setting a clear vision and strategy, ensuring leadership commitment, establishing roles and accountability, and focusing on leading indicators. The document also identifies the top five tips for success, such as having an organization-wide vision and goals, and the top two traps to avoid, like safety not being integrated into business processes.
A proven system for iFA Representative
Adopt DOME management approach to benefit new entrants or existing financial services professionals in serving their clientele base in our independent financial advisory services platform.
QMS, Programme Delivery and Learner Management systems for SETA Accreditation
Create evidence to support your SETA Accreditation application. These slides are extracted from the QMS, Programme Delivery and Learner Management presentation by Leonie Hall.
Advanced digital marketing training institute in madhapur hyderabad--rakeshte...
Rakesh Tech Solutions is one of the leading Digital Marketing Training (SEO, SEM , SMO and SMM) Class Room and Online Institutions, which is located in Madhapur, Hyderabad, Best Digital Marketing Courses at best prices compared to other digital marketing institutes in Hyderabad, best Training Classes in digital marketing Class like SEO, SMO, SEM (PPC) , Content Marketing, Video & Social Media Marketing.
Business agility with Amanda Colpoys
Moonpig introduced business agility to be better, faster and happier. They changed from functional teams organized by role to cross-functional teams organized around goals. Key aspects of the change included aligning people into tribes and squads focused on goals, introducing lean and agile practices, prioritizing experimentation to gather customer insights, and building a culture of learning and empowerment. This helped improve outcomes, speed of delivery, and employee engagement at Moonpig.
About the lean startup @ gmit programme
20 slides to outline the new Entrepreneurship programme delivered on behalf of the GMIT Innovation in Business Centres (IiBC) in Galway and Castelebar by Donncha Hughes.
Ch.2
The document discusses key factors that businesses use to compete in operations, including product design, cost, quality, and supply chain management. It explains that organizations can fail by neglecting operations strategy, overemphasizing product design over improvement, or failing to consider customer needs. The rest of the document defines organizational mission, goals, strategies, tactics, and operations, and how these relate to one another to achieve productivity improvements.
Similar to Training Plan.pptx (20)
5 Top Tips for Implementing a Successful Safety Culture in Global Organizations
5 Top Tips for Implementing a Successful Safety Culture in Global Organizations
QMS, Programme Delivery and Learner Management systems for SETA Accreditation
QMS, Programme Delivery and Learner Management systems for SETA Accreditation
Advanced digital marketing training institute in madhapur hyderabad--rakeshte...
Advanced digital marketing training institute in madhapur hyderabad--rakeshte...
More from VIVEKSRIVASTAVA691356
good presentation and very useful for the audience. EI Presentation Final.pptx
This document discusses emotional intelligence (EQ) and its importance. It defines EQ as the ability to recognize and manage one's own emotions and the emotions of others. The document outlines five key components of EQ according to Daniel Goleman: self-awareness, self-regulation, motivation, empathy, and social skills. It provides strategies for improving self-awareness, motivation, empathy, and social skills. Developing EQ skills such as emotional awareness, stress reduction, nonverbal communication, humor, and positive conflict resolution is emphasized.
Customer Service.pptx
Customer service is essential for any organization to succeed. It is not just a department but an attitude that should be adopted by all. Good customer service involves actively listening to customers, treating them with respect, addressing their needs, and going above and beyond to ensure their satisfaction. This leads to benefits like increased sales, loyalty and positive brand image. The story of Kanta illustrates how differences in customer service approach, like greeting customers with a smile and ensuring all needs are met, can impact customer retention.
Verbal Communication.ppt
The document provides guidance on improving communication skills, including identifying steps to take responsibility for one's own communication, exploring the use of words, tone of voice, and body language. It discusses techniques for active listening, managing written communication, and ensuring proper communication through establishing rapport and participation. The content also addresses forming effective teams, understanding body language, and developing confidence through proper dressing, posture, and other positive behaviors.
PMS.pptx
The document provides details on PMS eligibility criteria and progress for the first quarter of fiscal year 2023-24. It shows that all staff are eligible excluding CSA and TL for stores, and all on-roll staff for DCs and HO. The total headcount and number eligible, with goals created, self-evaluations, and manager evaluations are provided by cost center. Sample goal sheets and rating sheets are also included.
Extempore Topics.ppt
This document contains 18 topic prompts ranging from personal hypothetical scenarios to broader questions about life, relationships, habits, and society. The topics cover a wide range of subjects including career choices, relationships, leisure activities, personality traits, and perspectives on gender and life's meaning.
Customer Service Module.pptx
Kanta was a customer who had been buying groceries from the Corner Store for 23 years. However, one day when that store was closed, she went to Welcome Stores instead. There, she received better customer service - the shopkeeper greeted her with a smile and offered to deliver an item to her home that was unavailable in the store. As a result of this good customer experience, Kanta started buying from Welcome Stores instead of Corner Store.
The story highlights the importance of good customer service - the Corner Store shopkeeper did not greet or speak to Kanta, while the Welcome Stores shopkeeper provided a pleasant experience and went above and beyond to satisfy the customer. This difference in approach led Kanta to change where she shopped
phase-1-lesson1-4-3.pptx
The document outlines the phases and lessons of a communication skills course, including introducing communication skills, preparing for a practice workshop, and preparing for an employer's workshop. The lessons cover topics such as the communication chain, assertive versus passive or aggressive communication styles, and a winter survival team building exercise. The goal of the course is to help students improve their communication skills, which are important for employment.
Business Etiquette Slides.ppt
The document provides guidance on business etiquette and proper conduct in professional settings, covering topics such as introductions and greetings, handshake etiquette, business card etiquette, hygiene and grooming, email and telephone etiquette, and table manners. It emphasizes the importance of making a good first impression and presenting a polished image through adhering to conventional rules of polite behavior and demonstrating courtesy, confidence, and professionalism in social interactions and communication. The document stresses treating others with respect according to etiquette principles like considering how others would like to be treated.
Career Path.pptx
This document outlines the career path at Nysaa Retail Private Limited. It details the typical time periods and requirements to progress from a Team Member to an Area Manager.
The path involves first becoming a Team Member, then progressing to Team Leader within 12 months by acquiring knowledge of standard operating procedures and demonstrating good customer service and behavior. Further promotions to Floor Manager, Assistant Store Manager, and Store Manager each require 6-12 months of additional training, experience, and assessments. Regular assessments are conducted by more senior managers.
The goal of the training and assessment process is to improve onboarding, business results, employee retention, and customer satisfaction through developing employee skills, knowledge, and performance at each level.
Monthly Review April-2023.pptx
The document contains sales performance data for various stores across different metrics like sales value, footfalls, billing, conversion rate etc. It shows that overall sales and most other targets were below target for the period with YoY declines. The best performing stores met or exceeded some targets but most stores saw declines in sales versus the same period last year. Inventory levels were also higher than desired with more stock in older categories.
Amit Monthly Review Template.pptx
- The document provides sales and KPI data for 12 stores in a retail area for the month of April 2023. It shows targets versus actuals for sales, footfalls, billing, conversion, and other metrics.
- Overall sales and footfalls were below target for the area. An action plan is outlined to focus on top merchandise categories, add-on sales, marketing activities, and addressing infrastructure issues in certain stores. Additional stock and store renovations are requested.
- A P&L snapshot compares the 2022-23 financial year to date, average for the past year, and projections for April 2023 and May 2024. Most stores saw lower earnings before interest and taxes compared to targets.
Zing Learn - Admin Manual.pdf
This document provides an overview of administrative functions in Zing Learn, an online learning platform. It describes how to manage front page settings, user data, roles and permissions, course creation and properties, content authoring, and creating calendar events. The key administrative options are front page settings and site administration for user, course, and content management.
SMART Goals.ppt
Creating SMART goals involves setting goals that are specific, measurable, attainable, relevant, and time-bound. Specific goals clearly define what needs to be accomplished, like implementing a 120% sales target in the second quarter. Measurable goals allow progress to be tracked concretely toward completion. Attainable goals can be achieved through developing necessary skills within a realistic time frame. Relevant goals represent objectives someone is willing and able to work towards. Time-bound goals provide urgency by anchoring the goal within a specific timeframe, like completing a goal by June 1st.
Fish.ppt
The document outlines the ground rules and objectives of a training on the FISH! philosophy. It then tells a story about how a dreary office in Gurgaon was transformed by adopting the FISH! principles of bringing one's whole self to work each day and creating an environment focused on serving customers and each other. This was inspired by a trainer who witnessed the positive environment and customer service at a local fish market in Gurgaon.
Grooming_Standards.pptx
This document outlines grooming standards and personal hygiene guidelines for employees of 1st India Family Mart. It emphasizes the importance of maintaining a well-groomed appearance and hygienic practices as the customer's impression of the organization is based on their interactions with employees. Specific guidelines are provided for hair, facial hair, clothing, jewelry, shoes, hands, dental hygiene and uniform for both male and female employees. The importance of appearing clean, well-groomed and hygienic when interacting with customers is stressed.
Case study.pptx
This document describes 23 customer service situations and asks how they should be handled:
1. A customer wants to exchange a shirt in a different size but the size is not available.
2. A customer asks for a product not carried in the store.
3. A customer returns a shirt without a receipt wanting an exchange but cannot provide the receipt.
The document then lists various other common customer service situations and asks how they should be addressed, such as a customer needing help, a product being out of stock, a customer complaint about temperature, and others issues that may arise in a retail environment.
Work place etiquette.pptx
Proper workplace etiquette is important for interacting respectfully with coworkers, partners, and customers. It involves being aware of others, treating people respectfully, and maintaining polite behavior. Workplace etiquette guidelines cover introductions, passing others, meetings, communication styles, office behavior, and resource usage.
LMS Training Topics.pptx
This training document covers topics to prepare new employees for success including an overview of the company and industry, communication skills, soft skills, proper grooming, excellent customer service, and standard operating procedures.
FNFP_Final_PPT.ppt
This document provides an introduction and overview of finance concepts for non-finance managers. It includes sections on understanding financial statements, revenue and expenses, income statements, cash flows, financial ratios, break-even analysis, and time value of money. Examples are provided to illustrate key points such as calculating profit, the difference between revenue and capital expenditures, and preparing an income statement. The goal is to help non-finance readers develop a basic understanding of important financial concepts.
S1 Time Management PPT.pdf
The document discusses time management and how people often feel like they do not have enough time in the day to complete all their tasks and responsibilities. It defines time management as effectively using one's time to make the most of it. It encourages the reader to identify no more than four main roles they have, as well as their professional and personal goals, to help better manage their time.
More from VIVEKSRIVASTAVA691356 (20)
good presentation and very useful for the audience. EI Presentation Final.pptx
good presentation and very useful for the audience. EI Presentation Final.pptx
Recently uploaded
Company Valuation webinar series - Tuesday, 4 June 2024
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationOperational Excellence Consulting
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentationsThe Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
Leaders who possess self-awareness deeply understand their emotions, strengths, and weaknesses.
Creative Web Design Company in Singapore
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Digital Transformation Frameworks: Driving Digital Excellence
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
Income Tax exemption for Start up : Section 80 IAC
A presentation on the concept of Exemption of Profits of Start ups from Income Tax
一比一原版新西兰奥塔哥大学毕业证（otago毕业证）如何办理
一模一样【微信：A575476】【新西兰奥塔哥大学毕业证（otago毕业证）成绩单Offer】【微信：A575476】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：A575476】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
Best practices for project execution and delivery
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Kalyan Satta Matka Guessing Matka Result Main Bazar chart
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Final ank Satta Matka Dpbos Final ank Satta Matta Matka 143 Kalyan Matka Guessing Final Matka Final ank Today Matka 420 Satta Batta Satta 143 Kalyan Chart Main Bazar Chart vip Matka Guessing Dpboss 143 Guessing Kalyan night Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership at Agile Tour Geneve 2024
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
Recently uploaded (20)
Company Valuation webinar series - Tuesday, 4 June 2024
Company Valuation webinar series - Tuesday, 4 June 2024
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...
Income Tax exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...
Training Plan.pptx
- 1. Store Distribution centre Corporate Induction • Know your company • Process and policies Self Grooming • Personal effectiveness • Customer service ability Selling Success • Employee Goal (2.50 pp/pm) • Our Service Style –SWAGAT • Product- 4 F’s Induction • Know your company • Process and policies Safety and Environment • OHSAS- Occupational Health Safety and security • Inventory management • 5’S • Kaizen Induction • Know your company • Process and policies Business communication • Effective communication • Understanding KPI’s Matrix • Collaborative working • Finance for Non-Finance people POSH Fire Training & MOCK Drill Business Etiquette General Training Training Road Map
- 2. Training Snapshot 2 16 18 18 18 102 107 102 INDUCTION SELF GROOMING SELLING SUCCESS CUSTOMER SERVICE No of Session No of Participants