Miss Chatchaya Sanoophin has over 15 years of experience in marketing, sales management, and customer service roles. She is currently the Training and Sales Support Manager at Krungsri Consumer, where she develops training programs, coordinates with trainers, and manages personnel. Previously she was the Branch Manager at Bupa Health Insurance Thailand and held sales management positions at several other companies. She has a Bachelor's degree in Marketing Management and is proficient in English, Thai, and Microsoft Office.

1. Miss Chatchaya Sanoophin
PERMANENT ADDRESS:
68/1 Soi Sukantaram, Suanjitlada,
Dusit, Bangkok 10300
Tel : (662)6683532
Mobile : 099-0515691,099-4597944
E-mail address : nok_chatcharin@yahoo.com
EDUCATION :
1 Sriayudha’School (1990-1993)
2 The University of The Thai Chamber of Commerce (1993-1997)
Major : Marketing Management
QUALIFICATION : Bachelor of Business Administration Degree,
The University of The Thai Chamber of Commerce (1997)
WORKING EXPERIENCE:
1. Training and Sales Support Manager : Krungsri Consumer
( 1 March 2016 – Present )
Job Duties:
• Preparation of training plans and the format of the annual
events department. To control the activities of various
departments as planned.
• Drawing up a training plan and create type of monthly training
activities,then streamline the training program to be as a plan.
• Act as trainer and coordinate with external trainer.
• Supervised the training coordinator with outside speakers.
• Management processes and procedures of the Trainer and Sales
Support.

2. • Preparation and Development Project to help promote the sales
process more efficient and rapid evacuation.
• Preparation of report types, such as BCP, report customer
complaints, as well as monthly monitoring reports of the team
to be accurate and timely.
• Make sure to report the number of employees on a monthly
basis.
• Management Personnel of the contract and changes the state of
the team.
• Solve the problem and coordinate the various problems.
• Problem solving in the workplace.
• Management teams to work together effectively.
• Quality control of Sales Support and Training.
• Management satisfaction of all parties to liaise with.
• Operations to achieve the goals set.
2.Branch Manager : Bupa Health Insurance (Thailand) PLC
( 16 October 2014 – 29 February 2016 )
Job Duties:
• Oversee the new and renew sales operation both agent and
direct sales in the assigned area to meet the target.
• Direct all operational aspects including distribution operations,
customer service, human resources, administration and sales
• Assess local market conditions and identify current and
prospective sales opportunities
• Develop forecasts, financial objectives and business plans
• Meet goals and metrics
• Manage budget and allocate funds appropriately
• Bring out the best of branch’s personnel by providing training,
coaching, development and motivation
• Locate areas of improvement and propose corrective actions
that meet challenges and leverage growth opportunities
• Share knowledge with other branches and headquarters on
effective practices, competitive intelligence, business

3. opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all
regulations/applicable laws
• Network to improve the presence and reputation of the branch
and company
• Stay abreast of competing markets and provide reports on
market movement and penetration
• Ensure that the work environment complies with health and
safety legislation and related company policies
• Manage the cost and expenses of branches as agreed in the
budget of the company
• Improve the efficiency of sales conversion and premiums per
application.
• Liaise and co-ordinate with other department managers about
the problems in the operation process with other departments
such as Claims, Care Management, Finance & Accounting, and
Membership.
• Carry out other duties related to the branch as assigned by the
Head of Branch Sales.
• Support the Branch Development Manager on developing the
• Sales plan to increase the sales volume
• Set the monthly individual sales target to the team.
• Be responsible for agent functions e.g. handle, selected and
recruit the regional agents as to boost up sales from agent
channel as well as to provide the proficient insurance products
training for agents and etc
• Boost sales through the branch to reach the monthly and
annually sales target
• Provide the customer service and after sales support for both
customer and agents
• Support the team to solve the day-to-day problem
• Smoothen with other departments of BTH about the process of
policy issuance, administrations, underwriting and accounts
department to ensure that all applications and payments are
processed correctly before the policy issuance

4. • To be responsible for the staff management and skill
development e.g. new staff and products training, refresh sales
conditions, tool for team, tip etc.
3.Sale Manager : Pantavanij CO.,LTD
POMS (Pantavanij Online Marketing Service)
( 1 September 2013 – 15 October 2014 )
Job Duties:
• Responsible for the overall profitability & revnue, manage &
develop talent to achieve sales targets.
• Driving team performance to achieve the targets .
• Contact customers to sell products to the marketing and media
advertising Online advertising technology by offering the phone
• Contacting customers by phone offering Google Adwords and
Online Adsearch of the Company and other products.
• Plan Marketing & Promotion
• Renew For customer topup Google Adwords Online Marketing
• Responding and taking any required actions for customer
complaint issues.
4.Branch Manager : Citigroup(Citi Advance)CO.,LTD
(16 July 2005 – 31 August 2013)
Job Duties:
• Responsible for the overall profitability & growth, manage &
develop talent to achieve sales and collections plan business
targets.
• Driving branch's performance to achieve the targets
• Developing and managing direct sales team, and sales
productivities

5. • Aspiring branch team to provide superior customer experience
& build lasting relationships
• Ensuring credit quality including administer credit approval
process
• Managing branch day-to-day operation and control expense
• Responsibilities include recruiting of new staff and DSA for
branch
• Coaching and training for branch team on operation procedure,
policy and any changes issues
• Responding and taking any required actions in the branch for
customer complaint issues.
• Ensuring good control and compliance with Citigroup policy
 Completing branch Self-Assessment per target date
 Information and offer Personal Loan.
 Contact customer and satisfaction of loan.
 Collection of Loan ( Awearness Call ).
 Interview Customer/screen application and documents.
 Data Entry while interviewing customers (face-to-face
interview).
 Phone verification/ credit analysis /TCB checking / Negative
file matching.
 DBR calculation/ access repayment capacity, etc.
 Soft Approve Loan.
 Final Approve Loan.
 Customer Services and Marketing functions.
 Be customer contact for data enquiry/ data maintenance (cycle
date/ address/ etc).
 Tele-calling for Top up.
5.Senior Sale Representative : TA Orange retail (Thailand) CO.,LTD
(October 2001- July 2005)

6. Job Duties:
 Ensured to management and to customers for high level of
satisfaction.
 Delivered high quality and customized solution to assigned
customers.
 Executed new product promotion plan.
 Gathered and evaluated customers requirement and their
business concept.
 Maintained goods relation with existing clients and build up
new customer groups.
 Searched and analyzed for new distribution channel, and
business development opportunities.
 Gave a sale training program.
 Prepare schedule for staff keep under (Sale Staff 8 people and
Customerservice 8 people).
 Prepare schedule working day,day off,and duties.
 Control inventory and check inventory stocks.
 Daily brief information marketing,promotin,and update news to
staff.
 Resolve the compain of customer and process to contact office
to resove it.
 Control flow process in the branch.
 Display branch for new promotin and special for mobile.
6.Sales representative : AMJ Factory Jewelry (Thailand) CO.,LTD
(May 2000 – October 2001)
Job Duties:
• Welcome greet with cutomer.
• Present the product and offer for sale and commend the
product.
• Cashier and give a receipt to customer.
• Control inventory and check inventory stocks.

7. 7.Sales representative : House of Gold Co.,LTD (1998-2000)
Job Duties:
• Welcome greet with cutomer.
• Present the product and offer for sale and commend the
product.
• Cashier and give a receipt to customer.
• Give a invoice.
• Control inventory and check inventory stocks.
• Display Shop for promotion and annual festival.
SPECIAL SKILLS :
1 Language : Thai,English
2 Typing : English 45 wpm.
Thai 40 wpm.
1 Computer : Microsoft office
HOBBY AND INTERESTS :
2 Reading a book
3 Internet
4 Sport
PERSONALITY : maturity, pleasant, healthy, service mind, punctual at work
and willing to learn.
MISCELLANEOUS DATA :
1 Age : 40
2 Sex : Female
3 Height : 158 cms.
4 Weight : 55 kgs.

8. REFERENCE : Available upon request
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