good presentation and very useful for the audience.

1. Emotional
Intelligence
at Work

2. How do I Feel right now?

3. Think of Few Strong Emotions in
the last 15 days

4. Understanding the nature of our emotions
and how we perceive them
Learning how our emotions influence our
behaviour at the workplace
Creating the reasoning to thrive through
emotions
Managing the emotions and controlling the
outcomes
Understanding others’ perceptions and
emotional stands
Outcome

5. Have you ever thought of
why people of average
intelligence outperform
people with the highest
levels of intelligence
majority of the time?
EQ

6. EMOTIONAL
Intelligence

7. • Emotional intelligence (EQ) is the capacity of
recognizing our own feelings and those of others, for
motivating ourselves, for managing emotions in
ourselves as well as in our relationships
EQ is critical to managing your behavior, moving
smoothly through social situations and making critical
choices in life
•
What is Emotional Intelligence?

8. EMOTIONAL INTELLIGENCE
• Recognize, understand and
manage our own emotions
• Recognize, understand and
influence the emotions of others
Emotional
intelligence (EI)
or Emotional
Quotient (EQ) is
the capacity of
individuals to
• means being aware that
emotions can drive our behavior
and impact people (positively and
negatively), and learning how to
manage those emotions – both
our own and others – especially
when we are under pressure.
In practical
terms

9. Emotional Intelligence (EQ), Intelligence
(IQ), & Personality

10. Why is EQ important?
EQ is the pattern of how
people's biases in their
thinking leads them to
think one thing (choice) is
better than another, as
well as their clarity in
differentiating within those
biases to exercise clear
and sound judgment.
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11. EQ Components

12. Daniel Goleman’s EQ
Components
• Self Awareness
• Self Regulation
• Motivation
• Empathy
• Social Skills

13. Self Awareness
•Know how you feel
•Know how your emotions and your
actions can affect the people around
you.
•Have a clear picture of your
strengths & weaknesses
•Behave with humility.

14. Self Management
•Staying in control
•Weighing before taking decisions
•Being Flexible
•Commitment to Personal Accountability

15. Motivation
•Helps you come out of failures
•Motivated people more likely to
succeed
•Maintain high quality standards

16. Empathy
• Critical to managing a
successful team or
organization.
• Building Successful
relationships
• Succeeding as a leader

17. Social Skills
• Adaptability
• Flexibility
• Conflict Resolution
• Open Communication

18. Improving Self Awareness
Record - spend just a few minutes
each day writing down your
thoughts, this can move you to a
higher degree of self-awareness.
Slow down - experience anger or
other strong emotions, slow down to
examine why. Remember, no matter
what the situation, you can always
choose how you react to it

19. Improving Motivation
Re-examine why you're doing
your job – Try the 5 Whys
Optimistic Mindset - No matter
what problems be Optimistic.
There are No Failures only
Learnings

20. Improving Empathy
Look at situations from other
people's perspectives.
Pay attention to body
language
Respond to feelings

21. Improving Social Skills
Resolve conflicts
Open communication
Compliments > Complaints
Gratitude

22. 5 Skills to Develop EQ
• EQ Skill 1: Emotional Awareness
• EQ Skill 2: Reduce stress
• EQ Skill 3: Nonverbal Communication
• EQ Skill 4: Use humor and play to deal
with challenges
• EQ Skill 5: Resolve Conflict positively
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5 Key Skills for EQ