This document outlines grooming standards and personal hygiene guidelines for employees of 1st India Family Mart. It emphasizes the importance of maintaining a well-groomed appearance and hygienic practices as the customer's impression of the organization is based on their interactions with employees. Specific guidelines are provided for hair, facial hair, clothing, jewelry, shoes, hands, dental hygiene and uniform for both male and female employees. The importance of appearing clean, well-groomed and hygienic when interacting with customers is stressed.

1. GROOMING STANDARDS AND PERSONAL HYGIENE
FOR
1~ INDIA FAMILY MART

2. Grooming is the combination of
style and discipline. Maintaining
personal hygiene is necessary for
many reasons; personal, social,
health, psychological or simply as
a way of life.
What is grooming ?

3. “A customer’s impression of an organization
comes from his impression of the people who
make and represent the organization!”
किसी संगठन ि
े प्रकि ग्राहि िी धारणा उन लोगों िी छाप से आिी है जो संगठन
बनािे हैं और उसिा प्रकिकनकधत्व िरिे हैं!

4. • Well cut neat hair at all times.
• Simple & manageable hairstyles
• Hair should be kept off the face.
• Black colored Pins, hairclips, hair bands, etc.
• Always comb hair before commencing duty,
never in front of customers

5. Topic Store Management TM
Male Male Female
Hair Trimmed & Combed Trimmed & Combed Neatly tied
Face Shave daily, Shave daily Minimal makeup, ear studs, no
danglers
Clothing Formal Shirt full sleeves,
Formal Trouser
Company Uniform (Red T-
shirt)
Normal fit Jeans
(Blue /Black)
Trousers
Company Uniform Collared T Shirt,
Normal fit Jeans
(Blue /Black)
Trousers,
Salwar Kurta
Shoes Formal (Black / Brown)
clean & polished
Sports Shoes Closed toe shoes
Nails Cut & Clean Cut & Clean Cut & Clean
Company
Identity
Id Card Id Card Id Card
Grooming Guidelines for Store Management &
Team Member
*Take printout of this sheet and paste it in the store.

6. •Conservative, neat & well trimmed.
•NOT touching the collar or ears.
•Frequently shampooed.
•Always well combed.
HAIR - MEN

7. FACE
• Males should have a shave
everyday.
• Moustache if kept should be
trimmed properly.
• Use a very mild after shave.
• Side burns for men shouldn’t be
longer than the ear lobe.
• Ladies can apply a light make-up.

8. •Well trimmed & maintained moustache.
•NOT extending below the upper lip at the
sides or drooping over the lips.
HAIR - MEN

9. HAIR - WOMEN
•Naturally curly hair to be combed & controlled to
avoid looking rough & untidy.
•Curly hair must be taken care of &
maintained at all times to look neat &
well groomed.
• Hair must NOT be borderline at the forehead.

10. JEWELLERY/ACCESSORY
• When worn with uniform must be of good quality & simple design.
• Avoid bright colored or plastic jewelry /accessory.
• Jewelry for ankles & nose rings must NOT be worn with uniform.
• Pointed/sharp edged setting on jewelry /accessory may cause injury to self &
others.
.

11. ACCESSORY - MEN
•Well fitted watch with a plain & simple dial or
conservative design.
•Band may be silver, gold or leather in neutral colours.
•A single kada may be worn but NOT a bracelet.
•Only one ring in each hand of a simple design.

12. •Simple, non ornate design of spectacles is
suitable that fits the wearer well & is
proportionate to his face size. Spectacles must
NOT be of bright colors.
•Well polished & maintained shoes of black
leather with a maximum heel of 1 inch.
•Men must NOT wear earrings.
JEWELLERY/ACCESSORY - MEN

13. JEWELLERY/ACCESSORY - WOMEN
•Single gold/silver chain, NOT too
thick.
•Pendants, if worn must NOT be
visible.
•Single earring studs made of
silver/gold with small size pearl,
diamond/stone.

14. •Only very small loop style earrings.
•Dangling earrings must NOT be worn.
•It is recommended that a simple watch be
worn on duty.
JEWELLERY/ACCESSORY - WOMEN

15. •Watches with simple dials & bands made of
gold/silver or neutral color leather.
•Single, thin bracelet of gold/silver.
•Oxidized silver jewellery must NOT be worn.

16. •Well polished & maintained closed shoes of black
leather with maximum heel of 2 inches.
•Only one ring in each hand of a simple design.

17. HAND & FEET
• Always wash your hands with
soap before coming to duty,
and even after smoking, using
toilet, handling garbage etc.
• Keep your nails short and
clean.
• Feet must be washed regularly
and toenails to be kept
trimmed.

18. HANDS – MEN & WOMEN
• Hands during duty are in constant view of the customers.
• Hands are used continuously to handle merchandise.
• It is important to take care of hands & keep them clean & free of
any stains at all times.
• Nails must be of conservative length & NOT chipped or too long.
• Nail polish if worn by women, must be of pastel shades & NOT
chipped at any time.

19. PERSONAL HYGIENE
• As sales staff we are in constant
touch with our customers.
• It is important that we take
utmost care to appear clean,
well groomed & hygienic when
serving them.
• Daily bath/shower is a must for
all.
• A very light fragrance may be
used.
• Regular dental cleaning &
treatment of stained or
discolored teeth.

20. HYGIENE…..
• Routine cleaning of teeth & use of breath fresheners is a
good habit to follow.
• Regular shampooing & care of hair.
• Hands to be washed properly after every visit to the wash
room.

21. UNIFORM:
• Your uniform talks a lot about your organization.
• First impressions are made within the first 5 minutes of meeting someone.
• A neat clean and well ironed uniform is acceptable and appreciated by one and
all at all times.
• Your Id-Tags are also an important part of your uniform.

22. “A well groomed sales person is an expression of the good service
that we promise our customers”
The “look-good feel-good” principle also makes an individual
more confident, alert & full of spark, enhancing his efficiency
at work.

23. THANK YOU
look-good feel-good
“ ”