Fish.ppt
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The document outlines the ground rules and objectives of a training on the FISH! philosophy. It then tells a story about how a dreary office in Gurgaon was transformed by adopting the FISH! principles of bringing one's whole self to work each day and creating an environment focused on serving customers and each other. This was inspired by a trainer who witnessed the positive environment and customer service at a local fish market in Gurgaon.
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The document contains several short passages on various topics:
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2. The second passage discusses decision making and how most decisions are emotional rather than logical. It provides some tips for using tools to help make more rational decisions.
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Creating SMART goals involves setting goals that are specific, measurable, attainable, relevant, and time-bound. Specific goals clearly define what needs to be accomplished, like implementing a 120% sales target in the second quarter. Measurable goals allow progress to be tracked concretely toward completion. Attainable goals can be achieved through developing necessary skills within a realistic time frame. Relevant goals represent objectives someone is willing and able to work towards. Time-bound goals provide urgency by anchoring the goal within a specific timeframe, like completing a goal by June 1st.
Grooming_Standards.pptx
This document outlines grooming standards and personal hygiene guidelines for employees of 1st India Family Mart. It emphasizes the importance of maintaining a well-groomed appearance and hygienic practices as the customer's impression of the organization is based on their interactions with employees. Specific guidelines are provided for hair, facial hair, clothing, jewelry, shoes, hands, dental hygiene and uniform for both male and female employees. The importance of appearing clean, well-groomed and hygienic when interacting with customers is stressed.
Case study.pptx
This document describes 23 customer service situations and asks how they should be handled:
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Work place etiquette.pptx
Proper workplace etiquette is important for interacting respectfully with coworkers, partners, and customers. It involves being aware of others, treating people respectfully, and maintaining polite behavior. Workplace etiquette guidelines cover introductions, passing others, meetings, communication styles, office behavior, and resource usage.
Training Plan.pptx
This document outlines the training program for a store distribution centre. It includes modules on induction to familiarize employees with company policies and processes. Other modules focus on self-grooming, selling success, and customer service to improve employees' personal effectiveness and service abilities. Safety training is also included to ensure occupational health and safety compliance. The training aims to educate over 100 participants across various sessions on key topics to prepare them for their roles.
LMS Training Topics.pptx
This training document covers topics to prepare new employees for success including an overview of the company and industry, communication skills, soft skills, proper grooming, excellent customer service, and standard operating procedures.
FNFP_Final_PPT.ppt
This document provides an introduction and overview of finance concepts for non-finance managers. It includes sections on understanding financial statements, revenue and expenses, income statements, cash flows, financial ratios, break-even analysis, and time value of money. Examples are provided to illustrate key points such as calculating profit, the difference between revenue and capital expenditures, and preparing an income statement. The goal is to help non-finance readers develop a basic understanding of important financial concepts.
S1 Time Management PPT.pdf
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Fish.ppt
- 1. FISH Tales
- 2. 2 Ground Rules • Cell phones on silent mode • Breaks for tea and food • Informal and interactive • Apply the content to your job • Listen to understand • Honor time guidelines • Have fun!!
- 3. 3 Objectives • To be able to explain four principles of FISH! • To know the vision of the organization and four ways according to FISH! philosophy to keep the vision alive • To be able to live, commit to and coach the Vision, Accountability, Teamwork and Orientation
- 4. 4 upon a time there was a little dreary office in Gurgaon
- 5. 5 Employees didn’t want to be there Very few clients wanted to be there
- 6. 6
- 7. 7 He had always demanded results. But one day he looked into the mirror and realized that he needed to change something……… Let’s see… what do I do to make it better?
- 8. 8 He decided to try a new strategy and the next day he went to his team………………………………………. and for the first time asked… What do YOU want our workplace to be ? What do WE want to be?
- 9. 9 They were amazed. No one had asked them their opinion before! Then the youngest employee said.. Why don’t we become the most famous IT Operations in India…………………..! The team hesitated… Why not?! then said….
- 10. 10 Then one day there came a Trainer As she walked admiring the colorful fruit and flower stands the trainer heard a commotion on the other side, and saw a huge crowd… …..Who had recently moved to Gurgaon and a friend recommended a visit to the local fish market.
- 11. 11 She saw a small fish shop where crabs and fish were being tossed over the counter for wrapping. The crowd cheered each spectacular catch. Why is this place so different? And she thought……
- 12. 12 And then she saw the banner which said a lot… World Famous FISH market Then she asked a person selling the fish… Did you have lunch today? What's going on here???!! Uh…yes!
- 13. 13 Did the waiter connect with you or did he take your money? Connect with me???? How was the service?? Okay… I guess.
- 14. 14 The person looked at her eyes and said This is our moment together, yours and mine. How may I serve you?
- 15. 15 “We spend most of our time at work and less at home. But we leave most of our fun, passion, creativity at home. If we can’t bring the best of ourselves to work we are saying that its ok to be unhappy, bored or resigned for a big part of our lives” David Whyte
- 16. 16 Suddenly it all made sense……..we have to bring our WHOLE selves to work…everyday….and that is what the fishmongers where doing. They came as full persons at work….. And so the principles of FISH came into being…….
- 17. 17
- 18. 18 You have a choice! create your environment!!