Business phone etiquette
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This document provides tips and best practices for communicating effectively over the phone in a business context. It discusses using phone directories to find numbers, dos and don'ts for phone conversations like speaking clearly and smiling, keys to good listening like not interrupting, creating a good first impression by answering promptly, properly putting callers on hold, and leaving informative phone messages. The overall aim is to provide helpful guidance for conducting phone calls and business in a professional manner.
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Business Phone Etiquette
This document provides tips for communicating effectively over the phone in a business context. It discusses ways to sound engaged and pleasant, such as speaking clearly, varying tone of voice, and smiling while on the phone. Specific tips are provided for creating a good first impression, putting callers on hold, transferring calls, taking messages, and leaving messages. The document emphasizes speaking clearly and concisely, being courteous, listening actively, and creating a positive lasting impression.
Business phone etiquette
This document provides tips and guidelines for effective business phone etiquette. It discusses being alert, pleasant, natural, and distinctive when speaking on the phone. Specific recommendations include speaking clearly at a moderate pace, smiling to sound friendly, keeping conversations positive, and listening attentively without distractions. The document also outlines best practices for answering calls, placing callers on hold, transferring calls, taking messages, and making a good first and last impression on phone interactions.
Business phone etiquette
The document provides tips for effective telephone communication in a business setting. It discusses how to sound professional over the phone through alertness, pleasantness, natural speech, and distinctiveness. Specific dos and don'ts are outlined for tone of voice, rate of speech, listening skills, call transfers, messages, and endings. The overall message is that the telephone is an important tool for business and proper telephone etiquette can help make a good first and lasting impression.
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This document provides tips for proper telephone etiquette. It recommends answering calls before the third ring, greeting callers, speaking clearly, leaving clear voice messages, and using hold properly. When placing a caller on hold, one should get permission, thank them, and avoid saying "hello" when returning to the call. Mute should only be used briefly and hold is preferred for longer pauses to avoid the caller hearing static or thinking the call dropped. Proper telephone etiquette helps make good first and lasting impressions.
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This document provides tips for proper phone etiquette. It discusses forming a good first impression over the phone through pitch, inflection, courtesy, tone, and understanding. It also emphasizes the importance of good listening skills like limiting talking, not interrupting, concentrating, and avoiding distractions. Specific dos and don'ts are outlined like speaking clearly, being enthusiastic, smiling, and avoiding frowning or muttering. Taking phone messages is also addressed, noting key details to include.
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The business telephone etiquette displayed in organizations is indicative of the employees’ willingness and ability to efficiently assist customers - both internal and external. Take a look at this phone etiquette presentation which details telephone skills which are a part of corporate etiquette. MMM Training Solutions conducts telephone etiquette training for corporates in India.
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The document provides guidelines for effective telephone etiquette and handling of customer calls. It outlines basic rules for answering calls quickly, speaking clearly at an appropriate pace, listening attentively without interruption, and repeating information to show understanding. Do's include greeting the caller, identifying yourself, speaking respectfully, and providing helpful information, while don'ts involve things like leaving calls unanswered, interrupting, or losing your temper. The document also gives tips for appropriately handling angry customers by showing empathy, explaining options, and ending interactions pleasantly.
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This document provides tips and guidelines for effective business phone etiquette. It discusses being alert, pleasant, natural, and distinctive when speaking on the phone. Specific recommendations include speaking clearly at a moderate pace, smiling to sound friendly, keeping conversations positive, and listening attentively without distractions. The document also outlines best practices for answering calls, placing callers on hold, transferring calls, taking messages, and making a good first and last impression on phone interactions.
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Administrative assistants must have excellent telephone etiquette and communication skills. They should answer calls promptly, listen actively, and treat all callers with respect. When on a call, assistants should focus solely on the conversation, introduce themselves, ask how they can help, and thank the caller for their time. Proper telephone skills are essential for providing good customer service.
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This document provides guidance on proper telephone etiquette and techniques. It discusses best practices for answering calls, identifying yourself, speaking clearly with a pleasant tone, transferring calls, closing calls positively, and dealing with difficult callers. Key topics covered include making a good first impression, conversation skills, using voicemail appropriately, and handling mistakes. The overall goal is to project a positive image, be helpful to callers, and properly manage all aspects of telephone interactions.
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This document discusses proper telephone etiquette when making calls, answering calls, and leaving messages. When making a call, identify yourself clearly and state the purpose of your call in 1-2 sentences. When answering a call, use a clear greeting and identify yourself unless it is a personal call. Put callers on hold politely by explaining the reason. Take messages completely with name, purpose, and contact number. Leave brief, clear messages with your name, reason for calling, and a contact number.
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The document discusses several topics related to languages. It notes that Canada has two official languages, English and French, and everything is printed in both languages. It also discusses the number of languages in the world, and states that while there are several hundred, not all have a written form. Additionally, it provides details on some of the most spoken languages worldwide, with Chinese spoken by the most people, English spoken in the most countries, Russian being the third most spoken, and Spanish being the fourth. The document also contrasts the number of words in the English language with how many most people actually use, and discusses differences between Chinese dialects.
QUESTION AND ANSWER writing.pdf
This document discusses the basic rules of English paragraphs and sentences. It provides definitions for key terms like paragraph, topic sentence, supporting sentences, concluding sentence, subject, verb, and object. It also outlines rules for capitalization in English and describes different types of sentences like simple sentences. The document is in a question and answer format between a teacher and students, with the teacher providing definitions and examples for grammar and writing concepts.
Kinds of Sentences أنواع الجمل.pptx
This document discusses different types of sentences in English:
1. Simple sentences which contain one independent clause with one subject, one verb, and optionally one or two complements.
2. Compound sentences which are made up of at least two independent clauses joined with a coordinating conjunction like "and, or, but".
3. Complex sentences which contain one independent clause and one or more dependent clauses joined with subordinating conjunctions or relative pronouns. Complex sentences can also have adjective clauses.
There are also compound-complex sentences which are made up of both independent and dependent clauses.
Independent & Dependent clauses.ppt
Independent clauses can stand alone as a complete thought, containing both a subject and a verb. Dependent clauses cannot stand alone as they do not express a complete thought, requiring attachment to an independent clause. Dependent clauses contain a subject and verb but are introduced by a subordinating word like "because", "after", or "when". The document provides examples of independent clauses that can stand alone and dependent clauses that require attachment to an independent clause to be complete thoughts.
subject-verbagreement.pptx
This document outlines 10 rules for subject-verb agreement in English. It explains that singular subjects require singular verbs and plural subjects require plural verbs. It provides examples for when compound subjects connected with "or", "nor", "either", or "neither" determine singular or plural verbs. Pronouns like "each", "everyone", and "somebody" are singular while collective nouns can be either singular or plural depending on their use. The number and proximity of the subject to the verb determines its number.
sentence structure.pptx
The document discusses different types of sentences: simple sentences contain one verb, compound sentences contain two or more independent clauses joined with a conjunction, complex sentences contain one independent clause and at least one dependent clause, and compound-complex sentences contain two or more independent clauses and at least one dependent clause. Examples of each type of sentence are provided.
Parts and types of sentences.pptx
This document provides examples of different parts of speech including nouns, pronouns, verbs, adjectives, adverbs, prepositions, conjunctions, and articles. It lists the word "technician" as a noun, "we" as a pronoun, "works" as a verb, "quickly" as an adverb, "among" as a preposition, "and" as a conjunction, and "a", "an", and "the" as articles.
Run-on & Comma Splice.pptx
This document defines and provides examples of run-on sentences and comma splices. It explains that run-on sentences occur when two independent clauses are combined without a comma and conjunction, while comma splices join two independent clauses with only a comma. The document then provides two methods for correcting run-ons and comma splices: creating two separate sentences or using a comma and conjunction to join the clauses. It concludes by providing examples of sentences that are run-on, comma splices, or correctly punctuated.
capitalization.pptx
The document outlines 7 capitalization rules:
1) Capitalize names or titles of people including first, middle, and last names.
2) Capitalize specific places including mountains, mountain ranges, hills.
3) Capitalize names of bodies of water.
4) Capitalize names of buildings, monuments, bridges.
5) Capitalize street names, schools, colleges and universities.
6) Capitalize the first letter of every sentence.
7) Always capitalize the pronoun "I".
How words work in sentences.pptx
This document provides information about different types of pronouns in English including subject pronouns, object pronouns, possessive adjectives, demonstrative adjectives, demonstrative pronouns, relative pronouns, and synonyms. It defines what each pronoun type is, provides examples of how they are used in sentences, and explains some of the differences between related terms.
Understanding paragraph.pptx
- A paragraph is a group of sentences that are all about one thing or idea.
- The topic of a paragraph tells what the paragraph is about. The main idea gives a more complete understanding of the topic by stating the writer's idea about the topic.
- An example paragraph is provided about the history of forests in Scotland. It states that Scotland was once mostly forested but is now nearly treeless, as the population grew and cut down trees over thousands of years.
Making Inferences.pptx
1. The document discusses making inferences from conversations and passages. It provides examples of conversations and questions to help students practice making inferences without directly stating the important details.
2. Students are asked to read conversations and answer questions that require inferring details not directly stated, like the location and activities of the people in the conversation.
3. The document also contains exercises focused on vocabulary where students review word meanings and use context clues to determine the meanings of unfamiliar words.
Identifying the pattern.pptx
1) The document discusses different patterns found in paragraphs: cause/effect, comparison, and listing. It provides examples and explanations of each pattern.
2) The cause/effect pattern discusses how one thing causes another or is caused by another. Supporting details provide the causes and effects.
3) The comparison pattern compares two or more things and discusses their similarities and differences. Signal words like "same," "similar," and "different" are used.
4) Several examples of paragraphs using the cause/effect and comparison patterns are analyzed by identifying the main ideas and underlying supporting details.
The three parts of a paragraph
The document discusses topic sentences and their components. A topic sentence usually is the first sentence of a paragraph and tells the reader what the paragraph will be about. It has two parts: the topic, which names what the paragraph will discuss, and the controlling idea, which tells what will be said about the topic. Sometimes the controlling idea comes before the topic. Examples of topic sentences are provided for common topics like types of colleges, reasons for attending small colleges versus large universities, and qualities employers seek.
Paragraph parts
This document discusses the parts of a paragraph, including the title, topic sentence, supporting details, and concluding sentence. It provides guidance on how to write each part, such as using a couple words to describe the topic for the title and restating the main idea in new words for the concluding sentence. The document also provides an example paragraph and guides the reader through writing their own paragraph by having them brainstorm details, restate the main idea, and choose a short title to describe the topic.
How to write a paragraph
The document provides instructions for writing a good paragraph. It explains that a paragraph should have three parts: a topic sentence, supporting details, and a closing sentence. It describes how to write each part and provides an example paragraph. The document also outlines the steps for prewriting, writing, editing, and publishing a paragraph.
identifying the pattern
This document discusses different patterns found in paragraphs: comparison, cause/effect, and sequence. It provides examples and signal words for each pattern. The comparison pattern compares two or more things and discusses their similarities and differences. Common signal words include alike, similar, same, different, and however. The cause/effect pattern discusses causes and effects, with signal words like cause, reasons, and because. The main idea sets up what will be compared or connects a cause to an effect.
Understanding paragraphs
This document defines a paragraph and provides examples to practice identifying paragraphs. It begins by stating that a paragraph is a group of sentences about one topic or idea. Then, it provides two passages and asks the reader to check if they are paragraphs or not. The first passage is about highly paid sports stars in the US and is marked as a paragraph. The second passage touches on several unrelated topics, like tea in England and rice in East Asia, so it is marked as not being a paragraph. The document encourages practicing identifying paragraphs.
Scanning
Scanning is a fast reading technique where the reader moves their eyes quickly over a text to find specific information rather than reading every word. When scanning, the reader focuses only on words that will help answer their question or find the needed information in sources like lists, ads, articles, and web pages. Exercises can help readers learn to scan more efficiently by moving their eyes across the page more quickly to recognize words faster and improve comprehension. Scanning is a useful skill that can help people find information faster in their everyday lives, at school, and at work.
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Philippine Edukasyong Pantahanan at Pangkabuhayan (EPP) Curriculum
(𝐓𝐋𝐄 𝟏𝟎𝟎) (𝐋𝐞𝐬𝐬𝐨𝐧 𝟏)-𝐏𝐫𝐞𝐥𝐢𝐦𝐬
𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐭𝐡𝐞 𝐄𝐏𝐏 𝐂𝐮𝐫𝐫𝐢𝐜𝐮𝐥𝐮𝐦 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐡𝐢𝐥𝐢𝐩𝐩𝐢𝐧𝐞𝐬:
- Understand the goals and objectives of the Edukasyong Pantahanan at Pangkabuhayan (EPP) curriculum, recognizing its importance in fostering practical life skills and values among students. Students will also be able to identify the key components and subjects covered, such as agriculture, home economics, industrial arts, and information and communication technology.
𝐄𝐱𝐩𝐥𝐚𝐢𝐧 𝐭𝐡𝐞 𝐍𝐚𝐭𝐮𝐫𝐞 𝐚𝐧𝐝 𝐒𝐜𝐨𝐩𝐞 𝐨𝐟 𝐚𝐧 𝐄𝐧𝐭𝐫𝐞𝐩𝐫𝐞𝐧𝐞𝐮𝐫:
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The document discuss about the hospitals and it's organization .
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Students will be able to explain the role and impact of Information and Communication Technology (ICT) in education. They will understand how ICT tools, such as computers, the internet, and educational software, enhance learning and teaching processes. By exploring various ICT applications, students will recognize how these technologies facilitate access to information, improve communication, support collaboration, and enable personalized learning experiences.
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Business phone etiquette
- 2. The Telephone and You Provide helpful hints and proven techniques Part of doing business means doing business over the phone Phone is an important instrument in daily business
- 3. Who Is On The Phone In most phone conversations, the listener typically cannot see you … your message is communicated by your voice!
- 4. Using the Phone Directory: Use the phone directory to find the phone number you are looking for which you do not have.
- 5. Types of Phone Directory: The White Pages: which used to individuals’, businesses’, and governments’ addresses or phone numbers. The yellow Pages: Helps you find a business phone number when you do not have one in mind in particular.
- 6. Don’ts Frown Mutter Sound Tired Use abusive language
- 7. Do’s Smile (they really can hear it!) Speak Clearly and Concisely Lower the Pitch of your Voice Talk in a Positive Mood Listen/Discuss
- 8. Keys to Good Listening Don’t talk and listen at the same time Don’t Interrupt Concentrate Take Notes Helps you remember important points Interjections
- 9. Don’t talk and listen at the same time
- 10. Create a Good First Impression Try to answer the phone on the SECOND ring Answer with a friendly greeting Smile - it shows, even through the phone Ask the caller their name, even if their name is not necessary for the call, and use it! Keep the phone two-finger widths from your mouth
- 11. Putting Callers on Hold Always ask for permission Always thank the caller for holding
- 12. Leaving a Voice/Phone Message Phone Message should always include: Your name and company name Time and Date of call What the call is regarding (brief) If a follow up or return call is needed Phone number (office or home) speak SLOWLY even repeat the phone number – include area code
- 13. Thank you By:Yousef Alharbi