The business telephone etiquette displayed in organizations is indicative of the employees’ willingness and ability to efficiently assist customers - both internal and external. Take a look at this phone etiquette presentation which details telephone skills which are a part of corporate etiquette. MMM Training Solutions conducts telephone etiquette training for corporates in India.
The business telephone etiquette displayed in organizations is indicative of the employees’ willingness and ability to efficiently assist customers - both internal and external. Take a look at this phone etiquette presentation which details telephone skills which are a part of corporate etiquette. MMM Training Solutions conducts telephone etiquette training for corporates in India.
"Now more than ever your practice can't afford to be average!"
Here are some helpful hints for Elective Surgery Practice Telephone Etiquette. Start turning more calls to consults!
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
We often have conversations over phone and it is very important that we pay attention to how you talk or ‘behave\' on phone. The following guidelines will help to make the first impression a good one. Professionalism is polite, thoughtful, efficient, educated and valuable at all times.
It is important to use the great communicator (telephone) right. I noticed that some employees still answering the telephone at work by saying "hallo...!!" -- shame!. This presentation covers the basics of the topic.
"Now more than ever your practice can't afford to be average!"
Here are some helpful hints for Elective Surgery Practice Telephone Etiquette. Start turning more calls to consults!
SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries.
We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions.
May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building.
We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
We often have conversations over phone and it is very important that we pay attention to how you talk or ‘behave\' on phone. The following guidelines will help to make the first impression a good one. Professionalism is polite, thoughtful, efficient, educated and valuable at all times.
It is important to use the great communicator (telephone) right. I noticed that some employees still answering the telephone at work by saying "hallo...!!" -- shame!. This presentation covers the basics of the topic.
Tesol 2016 Electronic Village: Pre-Arrival Assessment and Placement of ELLs P...Candice Marshall
TESOL 2016, Baltimore
Presentation in Classroom Tools on April 6, 2016 by Candice Marshall
See Slides: http://www.slideshare.net/cjq11983/tesol-2016-prearrival-assessment-and-placement-of-ells-using-synchronous-and-asynchronous-online-tools
TESOL 2016: Pre-Arrival Assessment and Placement of ELLs using Synchronous an...Candice Marshall
Electronic Village Presentation, April 6, 2016 by Candice Marshall
Balitmore, MD
For handout: http://www.slideshare.net/cjq11983/tesol-2016-electronic-village-prearrival-assessment-and-placement-of-ells-presentation-handout
What makes spoken English more or less formal?
Slide 28 Suggested Adjustments:
She just wanted to say, "Hey y'all!" = She simply desired to greet you.
That question is a no-brainer. = That query requires little thought to respond to.
Dude, what's up with that? = Sir, why are you doing that?
That's the boss-man calling for ya, buddy. = Your supervisor is calling you, my friend.
Suggested Adjustments for slide 29:
This vile medical concoction purportedly diminishes the required need for sleep. = This medicine is supposed to help you stay awake.
Dear Sir, I compose this letter in response to your previous solicitation via telephone. = I am writing this letter to respond to your phone call.
Madam, one might consider three potential destinations for your Caribbean excursion. = There are three options for your vacation.
Might one offer a beverage to the guests during this soiree? = Can I get a drink at this party?
4. Making a Call Time of day Self-identification Getting Through Purpose for the Call Clarity of speech Tone of voice
5. Making a Call Time of Day Calling too early or late can be considered rude. What is too early or too late? Guideline: don’t call at a time where the person may likely be asleep(before 7:00 am or after 9:00-10:00pm). Avoid calling around the usual times people would be eating. This is considered common courtesy. Also, avoid calling a business around closing time.
6. Making a Call Self Identification It is considered good manners to identify yourself after the person on the other end picks up the phone. Example phrases: “This is _______” “_________ here…” “(Hey) It’s ______” “My name is _______...” “I’m calling from _______”
7. Making a Call Getting Through to the Right Person Ask to speak with the person you intended to call (If you know that it is a shared number or office phone number) Sample Phrases: “May I please speak with _________” “Could you please put me through to _____” “ Could I be connected with _______” “Is ______ available?” “Is ______ home/there” “Can I talk to ______” “Put ______ on the phone”
8. Making a Call Purpose for the Call Once you have identified yourself and are speaking to your target audience, it is time to state your reason for calling. Be direct and to the point. One or two sentences maximum. After you’ve stated the purpose of your call, be sure to ask if it is a convenient time. Let the person know how much time you will need for the call. Be honest.
9. Making a Call Clarity of Speech Be sure to speak clearly and enunciate your words. It can be hard to understand a caller if they are not trying to speak clearly. This creates the need for repetition and can sometimes be frustrating for both the listener and the caller. It may also be necessary to adjust your normal rate of speech while on the phone.
10. Making a Call Tone of Voice Remember: The person you are speaking to cannot see you so your voice reflects your courtesy. If you smile while speaking on the phone, it will be reflected in your tone. Short words or responses can sound rude on the phone if they aren’t carefully inflected.
11. Answering a Call Letting it ring Greeting Self-identification Putting People on Hold Taking a Message
12. Answering a Call Letting it Ring Let the phone ring a reasonable length of time. Don’t wait too long or you will miss the call Don’t pick up on the first ring It can startle the caller, they may not be ready for you If you rush, you may sound out of breath or impatient
13. Answering a Call Greeting The standard greeting for answering the phone is “hello”. “Yes” is considered to short and sounds rude. In an office or at a business it is typical to answer the phone by identifying the company and then the speaker i.e. “ESL Department, Clara speaking. (How may I help you?)”
14. Answering a Call Self Identification Once the standard greeting has been given, it is standard for the speaker to identify themselves *unless it is their personal phone line, in which case they assume the caller knows who they are calling. Examples: “Hello, this is John. With whom am I speaking?” “HR department, Ray speaking. How can I help you?”
15. Answering a Call Putting People on Hold If you have an incoming call, you may choose to ignore it or put the person you are speaking with on hold. If you must put someone on hold, explain to them why. Be sure to do this diplomatically and politely. People are more likely to be patient if you explain the reason for their inconvenience.
16. Answering a Call Taking a Message If the person that the caller seeks is not in, ask if you can take a message. i.e. “May I take a message?” Ask for their name, purpose of their call, the desired response (would they like to be called back) and their phone number. Repeat the information back the the caller to make sure it is correct.
18. Leaving a Message With a Person Ask to leave a message for the person you are calling Leave your name, the reason for your call, and let them know the desired response to your call. Ask to be called back, or specify if you will call back. Leave your phone number if you are not sure if they have it.
19. Leaving a Message On Voicemail Wait for the beep. Be brief and to the point. Identify yourself Tell them why you called. Leave a call back number.