The document provides guidelines for proper telephone etiquette. It recommends answering calls within three rings, identifying yourself, speaking politely, listening without interrupting, and using hold buttons appropriately. It also advises getting permission before putting callers on hold, thanking them for holding, and avoiding long hold times. The document stresses ending calls politely by answering all questions and using parting pleasantries.
AIHT offers best education in the field of Hospitality. The presentation on "Guest Service in Hotel Industry" includes topics such as communicating effectively with customers and maintaining customer service standards.
AIHT offers best education in the field of Hospitality. The presentation on "Guest Service in Hotel Industry" includes topics such as communicating effectively with customers and maintaining customer service standards.
Ppt on industry etiquettes and hospitality conductsmanoj sharma
Tourism & Hospitality Industry Etiquettes and Hospitality conducts Etiquette and Manners While interacting with GUEST,
E-mail etiquette, Telephone etiquette.
Etiquettes, Courtesies & Mannerisms of a Hotel ProfessionalUdit Mukherjee
The way we project ourselves to the world in terms of our overall presence helps us create an identity for us. Etiquette, Courtesies and Mannerisms are the cornerstone of the hotel industry and it is ever so important to develop a mastery over them.
Front Office Sales & Marketing
Introduction to Marketing
Role of Front Office
Core Concepts of Marketing
Marketing Management Philosophies
Market Mix
Relationship between Front Office & Sales & Marketing
Market Segments
SMERF
Market Segment Strategies
Importance of Market Segments
Selling Techniques
Guest Satisfaction
10 DO's and DON'Ts in Customer Service for Hotels and RestaurantsBam Ramirez
Today, I would like to take you to the basics and share with you a short and clear list of customer service essentials. Most of them are fairly common knowledge, and they won’t take you much effort
to follow, but still they are absolutely critical to ensure you perform your job professionally and serve your customers right.
Basic requirement of hospitality waiter and the grooming standard is explained in detail. etiquettes of waiter and the personal grooming also explained in details.
Ppt on industry etiquettes and hospitality conductsmanoj sharma
Tourism & Hospitality Industry Etiquettes and Hospitality conducts Etiquette and Manners While interacting with GUEST,
E-mail etiquette, Telephone etiquette.
Etiquettes, Courtesies & Mannerisms of a Hotel ProfessionalUdit Mukherjee
The way we project ourselves to the world in terms of our overall presence helps us create an identity for us. Etiquette, Courtesies and Mannerisms are the cornerstone of the hotel industry and it is ever so important to develop a mastery over them.
Front Office Sales & Marketing
Introduction to Marketing
Role of Front Office
Core Concepts of Marketing
Marketing Management Philosophies
Market Mix
Relationship between Front Office & Sales & Marketing
Market Segments
SMERF
Market Segment Strategies
Importance of Market Segments
Selling Techniques
Guest Satisfaction
10 DO's and DON'Ts in Customer Service for Hotels and RestaurantsBam Ramirez
Today, I would like to take you to the basics and share with you a short and clear list of customer service essentials. Most of them are fairly common knowledge, and they won’t take you much effort
to follow, but still they are absolutely critical to ensure you perform your job professionally and serve your customers right.
Basic requirement of hospitality waiter and the grooming standard is explained in detail. etiquettes of waiter and the personal grooming also explained in details.
Knowing phone etiquette rules and best practices is crucial to handling professional calls. An individual needs to follow a set of rules and regulations while interacting with the other person over the phone
Phone Etiquette: Vocal Skills
Voice reflects attitude. Even if the words are correct and intended to be polite, tone could imply the opposite. Voice is made up of five distinct elements: tone, inflection, pitch, rate and volume. Your voice contains specific percentages of each element that makes it uniquely yours. However, there is a best practice range within which your voice sounds confident and most importantly professional.
The business telephone etiquette displayed in organizations is indicative of the employees’ willingness and ability to efficiently assist customers - both internal and external. Take a look at this phone etiquette presentation which details telephone skills which are a part of corporate etiquette. MMM Training Solutions conducts telephone etiquette training for corporates in India.
Grapes are the necessary thing for making a Good Wine..
If you don't have knowledge of Grape than you are drinking Wine.
If you have grapes knowledge than you are drinking Grape.
IIHM JAIPUR
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
2. Telephone Etiquette
Every time we make or receive a telephone call at work, we
are representing our self, our department and brand-to both
external and internal customers.
The impression you create will be a lasting one.
Our voice and mannerism reflect that we are alert and at
your best.
3. Golden Rules of Telephone
Etiquettes
The golden rules for good telephone Etiquettes are:
Always answer with a greeting (example: good morning /
good afternoon / good evening).
Always identify your company and yourself.
Keep a courteous and audible tone.
Listen to the guest carefully and note down the points, if
needed.
Don’t interrupt the guest or break his conversation.
The way you will answer all calls will therefore follow
the pattern:
“Good morning Sir / Madam, Thank you for calling
Grand hotel. This is Manoj speaking, How may I help you
sir/madam”.
4. Answering Calls
Answer your calls within three rings.
Always identify yourself when you answer the phone:
"This is ______."
Speak in a pleasant tone of voice - the caller will
appreciate it.
Learn to listen actively and listen to others without
interrupting.
Use the hold button when leaving a line so that the
caller does not accidentally overhear conversations
being held nearby.
If the caller has reached a wrong number, be
courteous. If possible, take the time to find out
where they should be calling/to whom they
should be speaking to.
5. Putting the caller on hold properly
When putting a caller on hold, always ask permission. If
they ask why, provide them with the answer.
Examples:
"Would you mind holding while I get your file?“
"Can you hold briefly while I see if Mr. Jones is
available?“
When taking a caller off of hold, always thank them for
holding.
6. Extended absences
Better known as “Dead air”.
Don’t leave the caller on
hold for a long time.
Ask him if he/she would
like to know any other
detail while you process the
earlier request.
Keep a continuous
conversation so as to make
the caller feel comfortable.
7. Ending Conversation
There are several ways that we can end a long
phone call without making up a story or sounding
rude.
Before hanging up, be sure that we have answered
all the caller's questions.
Let the caller hang up first. This shows the caller
that you weren't in a hurry to get off the phone
with them. Leave the conversation open.
Always end with a pleasantry: "Have a nice day" or
"It was nice speaking with you."
8. Five Phases of a Call
Phase 1 Phase 2 Phase 3 Phase 4 Phase 5
Opening
the
Call (Greeting
&
Introduction)
Building
Rapport &
Identifying
Customer
Need
(Question)
Collecting/
Verifying
of
Information
Provide
Customer
Solutions,
Alternatives
or
Informatio
n
Get
Customer
Buy-in;
Establish
Next Steps;
Close the call
(Summarize)
9. Watch Your Language
Don't use words and phrases such as:
"Huh?
"Yeah.
"I don't know where he is.
"She's at lunch. Call back later.
"He's not here.
"I don't know where he is or when he'll be back."
10. Words You Use
"I'm sorry.“
"Thank you.“
"Please.“
"May I take a message?“
"Would you like to leave your number?“
"May I put you on hold?“
"I'm sorry to keep you waiting."
