Best Practices of Telephone Etiquette for any small or medium business - understanding your customers and being available, responsive and reliable are keys to ensuring quality customer service. This presentation can be implemented with your team 10-15 minutes as some great strategies that can be implemented immediately. Telephone etiquette - what to do and what not do is very important in a business and can make or break you!
We often have conversations over phone and it is very important that we pay attention to how you talk or ‘behave\' on phone. The following guidelines will help to make the first impression a good one. Professionalism is polite, thoughtful, efficient, educated and valuable at all times.
Every phone call is an attempt at communication between the Customer & Representative; it’s a method for imparting and receiving information. When telephone etiquette isn’t observed, communication may be more difficult. In general, people are asked to keep their language more standard, as opposed to using slang; to be polite to each other, and to make it clear who caller and receiver are. While it may be okay from time to time to depart from etiquette, especially when calling friends, it's often best to stick to established etiquette.
Best Practices of Telephone Etiquette for any small or medium business - understanding your customers and being available, responsive and reliable are keys to ensuring quality customer service. This presentation can be implemented with your team 10-15 minutes as some great strategies that can be implemented immediately. Telephone etiquette - what to do and what not do is very important in a business and can make or break you!
We often have conversations over phone and it is very important that we pay attention to how you talk or ‘behave\' on phone. The following guidelines will help to make the first impression a good one. Professionalism is polite, thoughtful, efficient, educated and valuable at all times.
Every phone call is an attempt at communication between the Customer & Representative; it’s a method for imparting and receiving information. When telephone etiquette isn’t observed, communication may be more difficult. In general, people are asked to keep their language more standard, as opposed to using slang; to be polite to each other, and to make it clear who caller and receiver are. While it may be okay from time to time to depart from etiquette, especially when calling friends, it's often best to stick to established etiquette.
Slides to accompany a bite-size training session on communicating effectively on the telephone - both inbound and outbound. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
The telephone is perhaps one of the most helpful inventions of the eighteenth century.
Though technology has advanced over the years, making way for e-mails and chats; for most of us, telephonic communication continues to be the most convenient way of making a conversation.
However, when you're speaking over the phone, there are certain barriers that come in the way which also need to be taken into consideration.
These are some basic manners that everyone in Business should follow because what you say represents you, your organization and your ideas. All of these deserve to be portrayed in the best possible manner. There are certain thumb rules that we go by in Business. As a fun activity, a group of you could do a role play for learning this.
Knowing phone etiquette rules and best practices is crucial to handling professional calls. An individual needs to follow a set of rules and regulations while interacting with the other person over the phone
Slides to accompany a bite-size training session on communicating effectively on the telephone - both inbound and outbound. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT
The telephone is perhaps one of the most helpful inventions of the eighteenth century.
Though technology has advanced over the years, making way for e-mails and chats; for most of us, telephonic communication continues to be the most convenient way of making a conversation.
However, when you're speaking over the phone, there are certain barriers that come in the way which also need to be taken into consideration.
These are some basic manners that everyone in Business should follow because what you say represents you, your organization and your ideas. All of these deserve to be portrayed in the best possible manner. There are certain thumb rules that we go by in Business. As a fun activity, a group of you could do a role play for learning this.
Knowing phone etiquette rules and best practices is crucial to handling professional calls. An individual needs to follow a set of rules and regulations while interacting with the other person over the phone
Phone Etiquette: Vocal Skills
Voice reflects attitude. Even if the words are correct and intended to be polite, tone could imply the opposite. Voice is made up of five distinct elements: tone, inflection, pitch, rate and volume. Your voice contains specific percentages of each element that makes it uniquely yours. However, there is a best practice range within which your voice sounds confident and most importantly professional.
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Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
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1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
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To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
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Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
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3. When in the office, always answer a telephone by
saying: “Hello/Good Morning, Accounting
Department, Satyam Rastogi speaking.”
When placing a call, always state
your name along with the name of
the person you are calling.
4. Be sensitive to the tone of
your voice
Do not sound overly anxious, violent or
pushy. It is important your tone conveys
authority and confidence. Do not lean back
in your chair when speaking on the
telephone.
Voice should reflect sincerity,
pleasantness, confidence, and interest
5. Keep your cell phone in the silent or
vibration mode
Always off your cell phone ringer
when entering a meeting, restaurant,
theater, training class, or other
place
6. Putting Callers on Hold
Always ask for permission
Examples
“Would you holding while I get
your file?”
“Can you hold briefly while I see if
Mr. Dipanshu is available?”
Always thank the caller for
holding
7. • Try to answer the phone on the SECOND
ring
• Answer with a friendly greeting
• Ask the caller their name
• Keep the phone two-finger widths from
your mouth
8. Leaving a Voice/Phone Message
Phone Message should always include:
Your name and company name
Time and Date of call
What the call is regarding (brief)
If a follow up or return call is needed
Phone number (office or home) speak SLOWLY even
repeat the phone number – include area code
9. Do not interruptions with others
during conversations
Do not carry on side conversations with other people
around you. The person on the telephone takes
priority over someone who happens to walk in your
office or passes by while you are on the phone.
10. Make sure your content is crisp and relevant.
Don’t play with words, come to the
point directly and convey the
information in a convincing manner.
First prepare your content thoroughly
and then only call the receiver to start
interacting.
11. Do not circulate your official number
Remember office phone is only for official
purposes. Don’t circulate your official number
amongst all your friends and relatives. Keep a
separate phone for personal use.
12. Don’t take too long to pick up any call
If you miss the call, make sure you give a call
back as the other person might have an
important message to convey. Avoid giving
missed calls at work places as it irritates the
other person.
Editor's Notes
Remember office phone is only for official purposes. Don’t circulate your official number amongst all your friends and relatives. Keep a separate phone for personal use. Making personal calls from official phone is simply not expected out of a sensible professional.