This document discusses key performance indicators (KPIs) and how to develop them. It provides information on defining objectives and key result areas, identifying tasks and work procedures, and determining metrics. The document outlines common mistakes to avoid, such as creating too many KPIs. It also describes how to design effective KPIs that are linked to strategy and empower employees. Finally, the document discusses different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative.