Team building project This project was a part of the project done in Amdocs-SIBM EPGDBM Program in 2010-2012

1. Building Effective Teams in
TECC
Milind Gokhale
AM-317

2. Agenda
 Introduction
 Objectives
 Current process followed in TECC
 Problems in current process
 Field Work
 Scope of work
 Data Analysis and Interpretation
 Recommendations

3. Introduction
 Need for Building Effective Teams in
Amdocs
◦ Increasing project orders with Amdocs
DVCI
◦ Uncertainty of Asian Projects
◦ Spurt in the resource requirements
◦ Lack of Amdocs Product Knowledge
 Role of Amdocs TECC to improve the
situation
◦ Final Gateway of project delivery to UAT
◦ ST always in squeezed timelines

4. Objectives
 To know the current approach in
TECC
 To identify problems in the current
approach
 Employee Survey
 Recommendations on building better
teams and thus improving project
success rate

5. Current Process in TECC
 Determination of scope of services
 Team Ramp up
 Project kick off
 Ongoing meetings and progress

6. Determination of scope of
services

7. Team Ramp Up

8. Problems in the current
process
 Golden numbers mostly for European
and American projects
 Special efforts in Asian projects
 Improper KTV scores
 Frequent Rotation

9. Field Work
 Pilot Interviews
 Questionnaire Preparation
 Survey

10. Data Analysis and
Interpretation
 Knowledge levels and KT
 Crises
 Visibility and Clarity
 Frequent Rotation and Stability

11. Knowledge Levels and KT

12. Crises

13. Visibility and Clarity

14. Frequent Rotation and
Instability
 Misuse of Crashing
 Resource burn-out
 Loss of work life balance

15. Recommendations
 Regular knowledge building
 Better resource planning program
including ELITE program
 Develop inherent leaders within team
 Better product orientation
 Improve account level orientation

16. Thank You

17. References
 www.Amdocs.com
 Amdocs Document Center
 Amdocs KTV