The document summarizes two surveys: 1) A survey of current manual order management systems in small restaurants, which typically involve paper order slips that are tracked through the kitchen and to customer tables. 2) Surveys of two automated order management systems: a fully automated sushi restaurant in Japan that uses conveyor belts and barcodes for contactless ordering and payment, and U.S. restaurant chain Chili's which provides tablets at tables to electronically place and pay for orders.

1. Market survey
Survey of current manual system
a. Currentlythe ordermanagementfromthe time whenthe orderis createdto the time when
the order is delivered is mostly managed manually.
b. The biggest reason being the restaurants which are not very big or opened recently do not
have any software systems for order management and tracking.
c. In such restaurants the order is typically taken on a piece of paper which is an important
artifact throughout the lifecycle of the order.
d. The queue systemisa rack in the kitchenwhere the orderpapersare placedforthe cooks to
pick up and prepare order items. As soon as the items of an order are prepared they are
trackedusingthe same artifactandassembledonthe rack.The waiterpicksitupanddelivers
the order to the respective table.
e. Usuallythere is a role of order managerfor managingthe orderson the rack and handlingit
to the proper waiter. This role is mostly taken up by the same person who manages the
restaurant counter.
Survey of similar systems
1. Sushi Restaurant in Japan using fully automated service
a. Entrance of restaurant ticketing system which enablesuser to know their wait time and the
table to which they have been assigned.
b. E-ordering of food from the table. (Maximum 5 items can be ordered).
c. Order received on other terminal by the chefs in the kitchen.
d. Conveyor belts used to get the order to the customer. Depending on the color code of the
assigned table, the customer picks up the appropriate order from the belt.
e. Once the customerisdone,theycanpressabuttontocall aservertotake the paymentwhich
isdone usinga card withbarcode that will recordthe amounttobe paid.Thisamountcan be
paid by the customer on their way out.
2. Ziosk installed tablets for restaurant ordering purpose for Chili’s Grill & Bar
a. E-ordering of food from the table.
b. Order received on other terminal by the chefs in the kitchen.
c. In the interim they can read news, play games on the tablet.
d. Waiter gets the order to the table.
e. Once they are done they complete their order and then pay themselves.