The document outlines the DMAIC (Define, Measure, Analyze, Improve, Control) methodology for problem-solving, emphasizing the importance of understanding customer needs and defining project boundaries. It details steps for identifying root causes, implementing improvements, and establishing control plans to maintain success. Continuous monitoring and updates to documentation and processes are also highlighted to ensure sustainable outcomes.

1. Measure
M
Define
D
Analyze
A
Improve
I
Control
C
•A problem
•The Customers
•Voice of the custome
•Critical to Quality
•Project targets or goal
•Project boundaries or
scope
•A project charter is often
created and agreed upon
during the Define step.
•A problem
•The Customers
•Voice of the custome
•Critical to Quality
•Project targets or goal
•Project boundaries or
scope
•A project charter is often
created and agreed upon
during the Define step.
•List and prioritize
potential causes of the
problem
•Prioritize the root causes
to pursue in the Improve
step
•Identify how the process
inputs (Xs) affect the
process outputs (Ys).
•Monitor the
improvements to ensure
continued and sustainable
success.
•Create a control plan.
•Update documents,
business process and
training records as
required.
•Monitor the
improvements to ensure
continued and sustainable
success.
•Create a control plan.
•Update documents,
business process and
training records as
required.