The document discusses technical writing outsourcing (TWO). It begins with an agenda covering experiences with and perspectives on TWO. It then discusses the growth of outsourcing globally since the 1970s. The benefits of TWO include increased productivity and quality when implemented well. Key success factors include assessing processes/strategies, focusing on morale, using inclusive planning, and addressing cultural differences. While TWO risks exist if poorly planned, it can also promote growth when done inclusively and effectively.