Community IT Webinar Leveraging IT for Success
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Community IT monthly webinar series discusses the basics of IT governance, management, prioritization and decision making. We review a framework for defining and achieving IT success.
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Community IT Webinar Leveraging IT for Success
- 1. Leveraging IT for Success Community IT Innovators Webinar Series August 20, 2015
- 2. Leveraging IT for Success Community IT Innovators Webinar Series August 20, 2015
- 3. Webinar Tips • Interact Ask questions via chat Connect on Twitter • Focus Avoid multitasking. You may just miss the best part of the presentation • Webinar Slides & Recording PowerPoint and recording links will be shared after the webinar
- 4. About Community IT Advancing mission through the effective use of technology. • Invested Work exclusively with nonprofit organizations, serving over 900 since 1993. • Strategic Help our clients make IT decisions that support mission. • Collaborative Team of over 30 staff who empower you to make informed IT choices.
- 5. Johan Hammerstrom President & CEO jhammerstrom@communityit.com @hammerstromj Matthew Eshleman CTO meshleman@communityit.com @meshleman
- 6. Agenda • Defining IT Success • Achieving IT Success • Planning IT Success
- 8. Agenda • Defining IT Success • Achieving IT Success • Planning IT Success
- 9. What is IT success? Not IT Failure… • Data loss • Applications don’t work • Systems unavailable • Frustration • Lost productivity
- 10. Infrastructure & Operations Maturity Model Gartner, 2007 What is IT success?
- 12. Infrastructure & Operations MM • Level 0 – Survival Little to no focus on IT infrastructure and operations. • Level 1 – Awareness Realization. Begin to take action.
- 13. Infrastructure & Operations MM • Level 2 – Committed Move to a managed environment. Basic, day to day process. Basic customer service. • Level 3 – Proactive Gain efficiency through standardization, governance, and policy. Refine process.
- 14. Infrastructure & Operations MM • Level 4 – Service Aligned Aligned with overall business objectives. Deliver consistent and competitive services. • Level 5 – Business Partnership Focused on innovation. Increasing value of entire organization (not just IT services).
- 16. 0-Survival 1- Awareness 2- Committed 3-Proactive 4-Service Aligned 5-Business Partnership It is a process Infrastructure & Operations MM
- 17. 0-Survival 1- Awareness 2- Committed 3-Proactive 4-Service Aligned 5-Business Partnership Where to start? What to plan? Infrastructure & Operations MM
- 18. 0-Survival 1- Awareness 2- Committed 3-Proactive 4-Service Aligned 5-Business Partnership How to prioritize? Infrastructure & Operations MM
- 19. Agenda • Defining IT Success • Achieving IT Success • Planning IT Success
- 21. 0 – Survival 1 – Awareness 2 – Committed 3 – Proactive 4 – Service Aligned 5 – Business Partnership People Process Technology Business Mgmt
- 25. Governance Formal structure for making sound decisions related to IT and executing on those decisions.
- 26. 1. Leadership 2. Org structure: Ownership 3. Supporting Processes Governance
- 27. Governance Management Elements of Success : Framework
- 28. IT Goals Business Goals source: COBIT 4.1 Executive Summary Strategic Alignment
- 29. Management • IT planning • Executing on the plan • Hands on support and maintenance
- 30. Changing role of IT • Recognize consumerization of IT • Recognize changing organization culture • Enable effective use of technology
- 31. IT Goals Business Goals source: COBIT 4.1 Executive Summary Strategic Alignment InformationRequirements
- 32. • Business Continuity • Reporting • Compliance • Automation/efficiency • Mobile Access • Ongoing Support • Culture • Cost Requirements
- 33. • Outcome measurements • Performance Metrics • Messaging systems • Website • Files • Databases • Internet Access Information
- 34. IT Goals Business Goals source: COBIT 4.1 Executive Summary Strategic Alignment Dialogue InformationRequirements
- 36. 1. Leadership willing and able to have dialogue 2. Organizational Structures that enable the conversation • IT Director/CIO that owns it • Reporting to the ED/CE 3. Processes that support it Strategic Alignment
- 37. Management : Pitfalls • Technician -> Manager|Owner • Outsource and ignore • Over- Doing It Yourself https://commons.wikimedia.org/wiki/File:Drowning_in_ball_pit.jpg
- 38. • Align technology with business needs…understand business needs • Understand solution options • Prioritize IT investments Management : Planning https://commons.wikimedia.org/wiki/File:Artist_Concept_-_Space_Launch_System_Blueprint.png
- 39. Agenda • Defining IT Success • Achieving IT Success • Planning IT Success
- 40. Management Infrastructure Information Systems Elements of Success : Framework Planning
- 43. Infrastructure • Connectivity • Security • Devices
- 44. Management Infrastructure Information Systems Elements of Success : Framework Governance
- 45. Upcoming Webinar Training Staff in Basic End User IT Security Thursday September 17 4:00 – 5:00 PM EST Mark Kraemer & Nura Aboki
- 46. Provide feedback Short survey after you exit the webinar. Be sure to include any questions that were not answered. Missed anything? Link to slides & recording will be emailed to you. Connect with us After this Webinar
- 47. Author: DuMont Television/Rosen Studios, New York-photographer, Uploaded by We hope at en.wikipedia http://commons.wikimedia.org/wiki/File:20_questions_1954.JPG
Editor's Notes
- GTM starts recording after first slide change. Advance to second Title slide after hitting Record.
- GTM starts recording after first slide change. Advance to second Title slide after hitting Record.
- Matt’s
- Matt’s
- Excerpted from COBIT framework Replaced Business Goals with Mission Not deliberate…assumptions get made Assumptions get made because it is a difficult conversation
- IT is still a complex system that needs competent leadership. While you may have seen your intern using Mint to manage their finances, that doesn’t mean they should be working in the accounting department. The same goes for IT, but if you have someone using a cool or innovative technology the framework should be, how can we meet that requirement by using a process or tool that we already have, or how can we effectively manage, capture and pass on that information once that person leaves.
- Excerpted from COBIT framework Replaced Business Goals with Mission Not deliberate…assumptions get made Assumptions get made because it is a difficult conversation
- Excerpted from COBIT framework Replaced Business Goals with Mission Not deliberate…assumptions get made Assumptions get made because it is a difficult conversation
- IT is a service function, like accounting and HR, that services the entire organization. IT needs to play an increasing important connector role to ensure that there are adequate systems available to support the mission of the organization.
- IT Governance is an effective function of your organization. IT Governance is a subset of organizational governance If organizational governance is lacking, so will IT Governance You can have good IT, and well managed IT, but if there isn’t a good IT Governance system in place you won’t be getting the value
- Alignment Leadership that is willing and able Org Structures most successful structurally when IT is accountable to the ED or CEO not the CFO. Exceptions abound, but CFOs bring a cost centric, not value creation view of technology. In larger orgs ~100 staff we’re seeing a lot more CIO roles created. CIO’s have an organization wide view of the IT systems in place and are in the best position to ensure successful implementation, integration and cost management Alignment Processes Annual board involvement Quarterly “C” suite meetings
- Johan
- Johan
- Johan.