Providers of IT services, can no longer afford to focus on technology, they must consider the quality of services they provide and their relationship with the business.
IT Service Management outlines how people, processes and technology can be used to increase the value that IT can bring to the business.
Through the implementation of a framework of improved processes, quick wins and a commitment to continuous improvement an IT service can be matured to offer a proactive and value focussed service which is aligned with the required business aims.
Practical examples will be used to demonstrate best practice and the potential benefits.
Service Management Strategy / ChangeGroupChangeGroup
Der bliver stillet højere krav til IT og ikke mindst dem der håndterer virksomhedens IT Service Management. Forretningens afhængighed af kvaliteten og pålideligheden af IT-tjenester er stigende og det skaber et øget behov for en effektiv service management strategi og design, der kan løse nye og hurtigt ændrende forretningsbehov. Og samtidig støtte de strategiske og langsigtede forretningsmål.
Dr. Christian Campagna, Managing Partner at Accenture - Integrated Business S...Global Business Events
Dr. Christian Campagna, Managing Partner at Accenture - Integrated Business Services - Benefits of a pioneering hybrid delivery model spoke at the CFO Event UK 2013
The best idea is useless if it is not identified within the organization. CLU is an idea management platform supporting the innovation management process and fostering innovation as an important component of the corporate culture.
BearingPoint has developed a comprehensive approach to deal with large workspace outfit projects, managed as real “transformation” projects involving major changes around work modes, workspaces and IT/digital equipment.
As the IT footprint expands in the organization, CIOs budgets keep growing, some having multi-billion annual budgets in the case of large organizations.
CXOs require CIOs to provide cost transparency, control, as well as cost optimization and efficiency. We offer a unique combination of consulting service and an application to enhance your visibility on IT costs and ease communication.
We are neutral IT Advisors for the full M&A life-cycle – for strategic buyers/sellers and for Private Equities. Within our industrialized IT Due Diligence or IT Assessments, we minimize risks and identify cost reduction potentials as well as growth opportunities – based on the investment thesis. Our proven track record and our unique partnership with West Monroe Partners, a leading IT M&A advisor in the US, underlines our capabilities.
This proven award winning Treasury solution allows you to align, centralize and optimize your payment and collection processes across your entire group.
Service Management Strategy / ChangeGroupChangeGroup
Der bliver stillet højere krav til IT og ikke mindst dem der håndterer virksomhedens IT Service Management. Forretningens afhængighed af kvaliteten og pålideligheden af IT-tjenester er stigende og det skaber et øget behov for en effektiv service management strategi og design, der kan løse nye og hurtigt ændrende forretningsbehov. Og samtidig støtte de strategiske og langsigtede forretningsmål.
Dr. Christian Campagna, Managing Partner at Accenture - Integrated Business S...Global Business Events
Dr. Christian Campagna, Managing Partner at Accenture - Integrated Business Services - Benefits of a pioneering hybrid delivery model spoke at the CFO Event UK 2013
The best idea is useless if it is not identified within the organization. CLU is an idea management platform supporting the innovation management process and fostering innovation as an important component of the corporate culture.
BearingPoint has developed a comprehensive approach to deal with large workspace outfit projects, managed as real “transformation” projects involving major changes around work modes, workspaces and IT/digital equipment.
As the IT footprint expands in the organization, CIOs budgets keep growing, some having multi-billion annual budgets in the case of large organizations.
CXOs require CIOs to provide cost transparency, control, as well as cost optimization and efficiency. We offer a unique combination of consulting service and an application to enhance your visibility on IT costs and ease communication.
We are neutral IT Advisors for the full M&A life-cycle – for strategic buyers/sellers and for Private Equities. Within our industrialized IT Due Diligence or IT Assessments, we minimize risks and identify cost reduction potentials as well as growth opportunities – based on the investment thesis. Our proven track record and our unique partnership with West Monroe Partners, a leading IT M&A advisor in the US, underlines our capabilities.
This proven award winning Treasury solution allows you to align, centralize and optimize your payment and collection processes across your entire group.
Complex products introduce tremendous obstacles during the sales process around configuration, pricing, and fulfillment. Learn how enterprises have overcome these challenges and accelerated their businesses.
Enterprise service management is finally a business realityFreshservice
ITSM Blogger Stephen Mann talks about using the ITSM Solution for Enterprise Service Management and the different benefits of it. He also highlights about how to improve the chances of getting Enterprise Service Management right.
Active Manager is a manager-led business transformation methodology that creates a sustainable step change in operational performance. It typically delivers performance improvements between 10% and 20%.
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/it-strategy-209
This is a comprehensive document on Information Technology (IT) / Management Information Systems (MIS) Strategy.
This document includes IT strategy frameworks, critical success factors, detailed project approach and organizational structure, sample deliverables, and more.
A solid business case provides the foundation for implementing a successful shared services organization. This is the first session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we covered the elements of a good business case including examining current costs, projecting costs and savings based on your future design, and conducting sensitivity analysis to understand possible outcomes. This presentation provides detailed guidelines and lessons learned for developing a sound business case.
For more information, please visit www.scottmadden.com.
Align IT Strategy with Business StrategyMauly Chandra
Business Strategy & IT must go hand in hand. Aligning IT strategy with Business strategy enables leveraging IT for achieving strategic objectives like increase productivity, improve profitability, more"
https://www.forceintellect.com/2020/09/08/importance-aligning-it-strategy-business-strategy/
Collaborating to Achieve Seamless Source to Pay in 2017Aria McGuinness
Procurement and sourcing continue to evolve into a strategic function within the enterprise and today’s teams oversee everything from supplier sourcing, contract negotiations, supplier relationship management and compliance. Best-in-class teams now drive successful business outcomes by collaborating closely with the lines of business and leveraging transparency to tie projects to business impact. Companies looking to manage more strategic spend quickly realize that effective collaboration is key to more efficient and effective source to pay processes and outcomes.
Attend this webinar to find how your sourcing and procurement teams can leverage new age collaboration to achieve seamless, connected and impactful source to pay processes in 2017.
Learn about:
-Embedding collaboration across source to pay processes and improve performance
-Predicting business impact before project investment to prioritize spend
-Championing quality of spend and supplier-led innovation
-Collaborating across the enterprise and supplier network to really transform the enterprise
According to Gartner, "The stongest performing IT organizations are distinguished by strong strategy practices. The weak performing IT organizations are distinguished by weak delivery practices."
Having an IT strategy and executing it are important.
This brief presentation covers:
1. Why IT Strategy?
2. What does a great IT Strategy look like?
3. How to create a great IT Strategy
4. How to make the IT Strategy real
Selling value-added services is on the rise, yet many service organizations continue to leverage antiquated tools to manage the quote-to-contract process for their service offerings. Learn how Apttus customers are solving this problem with solutions designed to maximize service offerings, and how your organization can also capture the most value from services sales.
Execute a Winning Pricing Strategy with Artificial Intelligence (AI)Apttus
With effective pricing, enterprises can secure their market positions and increase profitable growth. Innovations in Quote-to-Cash technology powered by AI have made it possible for enterprises to consistently set prices that drive optimal business outcomes. Learn how your enterprise can make pricing excellence a reality with AI.
We have developed an integrated solution - Lean-ERP, which leverages the virtues of both lean manufacturing and enterprise resource planning (ERP) so manufacturing enterprises can achieve sustainable bottom line improvements.
Complex products introduce tremendous obstacles during the sales process around configuration, pricing, and fulfillment. Learn how enterprises have overcome these challenges and accelerated their businesses.
Enterprise service management is finally a business realityFreshservice
ITSM Blogger Stephen Mann talks about using the ITSM Solution for Enterprise Service Management and the different benefits of it. He also highlights about how to improve the chances of getting Enterprise Service Management right.
Active Manager is a manager-led business transformation methodology that creates a sustainable step change in operational performance. It typically delivers performance improvements between 10% and 20%.
This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/it-strategy-209
This is a comprehensive document on Information Technology (IT) / Management Information Systems (MIS) Strategy.
This document includes IT strategy frameworks, critical success factors, detailed project approach and organizational structure, sample deliverables, and more.
A solid business case provides the foundation for implementing a successful shared services organization. This is the first session in an HR Shared Services learning series that ScottMadden presented in conjunction with SSON. In this session, we covered the elements of a good business case including examining current costs, projecting costs and savings based on your future design, and conducting sensitivity analysis to understand possible outcomes. This presentation provides detailed guidelines and lessons learned for developing a sound business case.
For more information, please visit www.scottmadden.com.
Align IT Strategy with Business StrategyMauly Chandra
Business Strategy & IT must go hand in hand. Aligning IT strategy with Business strategy enables leveraging IT for achieving strategic objectives like increase productivity, improve profitability, more"
https://www.forceintellect.com/2020/09/08/importance-aligning-it-strategy-business-strategy/
Collaborating to Achieve Seamless Source to Pay in 2017Aria McGuinness
Procurement and sourcing continue to evolve into a strategic function within the enterprise and today’s teams oversee everything from supplier sourcing, contract negotiations, supplier relationship management and compliance. Best-in-class teams now drive successful business outcomes by collaborating closely with the lines of business and leveraging transparency to tie projects to business impact. Companies looking to manage more strategic spend quickly realize that effective collaboration is key to more efficient and effective source to pay processes and outcomes.
Attend this webinar to find how your sourcing and procurement teams can leverage new age collaboration to achieve seamless, connected and impactful source to pay processes in 2017.
Learn about:
-Embedding collaboration across source to pay processes and improve performance
-Predicting business impact before project investment to prioritize spend
-Championing quality of spend and supplier-led innovation
-Collaborating across the enterprise and supplier network to really transform the enterprise
According to Gartner, "The stongest performing IT organizations are distinguished by strong strategy practices. The weak performing IT organizations are distinguished by weak delivery practices."
Having an IT strategy and executing it are important.
This brief presentation covers:
1. Why IT Strategy?
2. What does a great IT Strategy look like?
3. How to create a great IT Strategy
4. How to make the IT Strategy real
Selling value-added services is on the rise, yet many service organizations continue to leverage antiquated tools to manage the quote-to-contract process for their service offerings. Learn how Apttus customers are solving this problem with solutions designed to maximize service offerings, and how your organization can also capture the most value from services sales.
Execute a Winning Pricing Strategy with Artificial Intelligence (AI)Apttus
With effective pricing, enterprises can secure their market positions and increase profitable growth. Innovations in Quote-to-Cash technology powered by AI have made it possible for enterprises to consistently set prices that drive optimal business outcomes. Learn how your enterprise can make pricing excellence a reality with AI.
We have developed an integrated solution - Lean-ERP, which leverages the virtues of both lean manufacturing and enterprise resource planning (ERP) so manufacturing enterprises can achieve sustainable bottom line improvements.
We are pleased to provide our 2018 PRESTO Continuous Improvement partner program for business consultants looking to widen their service offering and expand their market presence.
We are looking for collaboration opportunities with experts who will partner with us brining this highly-innovative (and potentially disruptive) cloud-based performance enhancement solution to market.
In short, PRESTO is a set of “best of breed” Business Intelligence solutions for operational excellence, continuous improvement and performance enhancement reporting based on the core principles of Lean Six Sigma offering the installation of a company-wide sense of urgency, sense of accountability, and sense of purpose at all levels of the company. The product was originally built in a large bank in Europe working with outsourced shared service centres of excellences (in Poland and India) and enriched over time by the vast experiences of our super-talented management team who have now grown in numbers and have since enriched out product together with our clients.
If interested in joining our Kaizen Alliance, contact us at info@toppti.com
When your organization needs more than just ITIL® and COBIT®
In today’s IT landscape, there are continuous demands for CIOs to show business value and to cut waste and cost from the IT Service Management delivery processes. This is where Lean IT can help extract the value and remove the waste.
We’re moving away from an era where adding manpower was the way to increase quality of service or to reduce time to market of IT change. We now live in a time where processes themselves not only need be effective, but cost effective as well. Is what we do really necessary? What can be minimalized? Applying lean principles will not only “cut the fat”, but strikes a balance for continuous service improvement.
Good or Bad, you still manage your services. But what matters is "How well" you do it
and again...
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
-Henry Ford
TSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISEDan Feely
TSI - 2015 service offering emphasizing TECHNOLOGY EXPERTISE
This is TSI's Service Offering that highlights how we help growing organizations with their most important technology strategy challenges.
One of the most daunting challenges organizations face in making decisions on what technology is needed to fully enable the business to achieve its strategy and objectives. The key is ALIGNMENT.
20150929 Playbook Transformational IT Run IT as a BusinessPaul Hoekstra
Presentation from the first Run IT as a Business Meetup
Your CIO decides to build a transformational IT organization. Now what?
This playbook explains how to understand the corporate needs, set expectations, balance your budget, look critically at your team, and set the execution plan to achieve objectives.
Six principles of The Technology GardenJon Collins
This presentation introduces the 6 principles documented in the book The Technology Garden, which presents how to deliver enterprise IT sustainably and with maximum business value.
Information Governance (IG) is truly a strategic initiative of any organization. As such, the connection to organizational strategy must be made concretely. The starting point for any IG initiative must be the organization’s corporate mandate, policies and strategic directives, mission and goals. The resulting tactical elements must be aligned with the organizational plans, objectives, and the operational targets of management.
Similar to Capturing the Real Value of IT Service Management (20)
Business & Technology Leaders' Network | Living on the edge (Sally Waterston)Waterstons Ltd
Reflecting on over 40 years in and around technology Sally Waterston considers the edges of everything in business, technology and systems and how managing those boundaries and intersections can help to make our customers happy and secure, and keep them with us. Presented on 24 November 2016 at the Business & Technology Leaders' Network, London.
In a world of increasing competition and economic uncertainty, business insights and lean operations are often cited as reasons that some businesses thrive. There’s no doubt they’re important criteria for success; but often overlooked are organisational culture and workforce agility – both critical in helping to respond to new opportunities for providing services and products to customers.
Key to this success is empowering staff and providing flexible working practices, coupled with clear lines of accountability and good communications. However, for some organisations, the thought of relinquishing control over what can often be their greatest asset, their staff, can seem at first glance pure folly. Measuring employee’s achievements rather than their presence in the office may require a seismic shift in focus.
Continuing advances in technology are making it easier for people to work more flexibly, and with recent changes in legislation, employees can now request more flexible working hours. Mike argues that it is time that antiquated working practices were left firmly behind, and organisations should look to embrace the benefits of flexible and agile working practices – greater business success and happier customers.
The delivery of projects is often focussed around milestones to be hit, budgets to be kept to and scope to be delivered. During these discussions a basic, but often overlooked fact, is that it is people who deliver projects. Ultimately, without a well-motivated and dedicated team of people, no project would ever be completed.
A slick project process with strong governance may make you feel good, but unless the people involved adhere to it, you won't get very far. People have feelings, get stressed and have other pressures which need to be understood to ensure project success.
People also have limits, which if pushed beyond, can mean short term success is coupled with longer term problems. To continue to deliver projects, a sustainable project approach is needed, and core to this are the talented people who do the work.
Waterstons’ Business analytics specialists Dan, Chris and Michael will present Waterstons’ latest thinking and experience around the drivers behind analytics and intelligence in the business environment, and the current business analytics marketplace.
They will discuss Waterstons’ Business Insights Maturity Model, which sets out the methodology we use to help our customers derive competitive advantage, improve productivity and management control, and provide support for better business decision making, before using case studies to explain how real businesses are leveraging the power of modern analytics tools.
OFFICE 365- CLOUD OR NOT, YOU SHOULD KNOW HOW IT WILL SHAPE YOUR ORGANISATIO...Waterstons Ltd
There is much debate around the virtues and pitfalls associated with cloud solutions; one thing is clear, if your organisation uses any Microsoft productivity products such as Office, cloud based or not, you should be aware of Office 365. Office 365 has been available since mid-2011 and is currently in its second major iteration; it is very clear that Microsoft sees it as a key offering and this will have wide ranging implications even for organisations that are determined to remain cloud free.
Waterstons specialist consultants will discuss the use of Office 365 and how it relates to Exchange, SharePoint, Lync, Desktops and integration with infrastructure applications. The seminar will cover the advantages, disadvantages, business benefits and potential pitfalls of using Office 365. The team will also explore what the future might look like and how this will have an impact far beyond those companies who have chosen to dip their toe in the 365 cloud…
Preparing for Mobile Device Management & Bring your Own DeviceWaterstons Ltd
Smart phones and tablets are invading the business environment at top speed, with “bring your own device” (BYOD) providing a number of benefits for organisations across all sectors. With the right implementation, and ongoing secure support, performance through technology can be achieved in areas such as employee satisfaction, cost reduction, team work and collaboration and productivity.
Charlie Hales and Nigel Robson cover the important considerations a business should make before implementing an MDM/BYOD strategy, and will consider the ongoing implications of allowing corporate data to be accessed on personal devices ensuring the maximum benefit to businesses, customers and the end users.
North East Change Management Network- Changing from paper based health record...Waterstons Ltd
Sarah Perkins Associate Director of Operations & Performance, Project lead for the introduction of Electronic Clinical Document Management. The project involved the re- provision of the paper based medical records into a scanned( digital ) format for County Durham & Darlington NHS Foundation Trust. The Trust provides health care to a population 550,000 across County Durham and Darlington on multiple sites and employs 8000 staff. The Trust had approx. 900,000 paper files containing on average 230 pages of clinical information, the files were used in all medical settings, i.e. out-patient appointments, planned surgery and emergency admissions. The project involved reorganising the current files, deciding how they would be scanned, installing software to view the records, training staff to use the software and agreeing the new processes in a paper light environment
Mobile device management and BYOD – simple changes, big benefitsWaterstons Ltd
In the second in the series of seminars Charlie Hales and Nigel Robson will demonstrate how your business could use technologies it may have already invested in, such as System Center Configuration manager (SCCM) and Exchange to enable its Mobile Device Management (MDM) & BYOD strategies.
You may find that simple infrastructure changes result in big benefits such as improved user experience and support functionality; and hardware cost reductions.
Charlie and Nigel will then focus on the functionality Intune can offer when combined with your existing SCCM infrastructure, including management of all devices (PCs and mobile) through one interface.
How to Achieve Unified Communications SuccessWaterstons Ltd
Performing a successful Unified Communications deployment requires more than just installing some servers & deploying software to your workstations. To achieve a truly successful deployment you need to engage users and show them that UC will improve their productivity, facilitate collaboration and offer opportunities to improve customer service.
In this seminar Waterstons’ Unified Communications team lead, Ben Lee, will discuss how to successfully pilot and deploy a UC solution. While the seminar will be framed around Microsoft Lync the messages are universal and could be applied to the Unified Communications platform of your choice.
Ben will wrap up the seminar by sharing his findings from his recent trip to the Microsoft Lync Conference in Las Vegas including some thoughts on Microsoft’s aim to move beyond Unified Communications towards Universal Communications; and the opportunities this could offer to your business.
‘Joining the dots’ of your applications and systems – the benefits of Integra...Waterstons Ltd
It is widely acknowledged that data is often an organisations biggest asset. In order to maximise the potential benefits of the data held, effective integration of applications and systems is essential; whether internally across your enterprise or externally with other businesses and customers via public APIs.
Using the right combination of strategy, architecture and technologies is the key to building a successful integrated IT platform; one which can not only improve collaboration between staff, partners, customers and suppliers but deliver genuine improvements in productivity and efficiency.
Consumers’ expectations of IT have increased enormously in the last few years as smart phones and on-line services are now common place. This is driving up expectations, as most users are now comfortable with accessing information regardless of the device they are using or their physical location. Users want context aware information and services, but with a constantly changing mobile device market, dominated by three major players, enabling this to the widest possible audience whilst still providing a first class “native” experience is still a challenge.
In this session Ross Dargan will explain how apps can be designed to be enabled across multiple mobile platforms and why a native look and feel is important to users. He will cover some of the tools and technologies that are available to achieve this as efficiently and cost effectively as possible.
The majority of people in the UK now own a smartphone. The concept of 'Bringing Your Own Device' opens up many opportunities for businesses and institutions to improve effectiveness by taking advantage of mobile computing, while reducing costs.
Waterstons' Ross Dargan & Charlie Hales look at how BYOD can be leveraged to add real business value. They also offer some solutions to the problems that BYOD opens up, such as coping with the fragmentation of mobile platforms, device and app management and the importance of contextually-aware user interface design.
The term ‘Cloud’ is used extensively in technology circles, meaning different things to different people. But what does the ‘Cloud’ mean for email?
Andrew and Nigel, discuss the opportunities and dangers presented by ‘Cloud’ computing. Where can the ‘Cloud’ add value to our business, and reduce spiralling costs? Are there cases when handing over your data / messaging services isn’t such a good idea? How can we pick and choose the best bits of the ‘Cloud’ whilst retaining control? And what is the ‘Cloud’, really…?
Messaging:Protecting your Data and your ReputationWaterstons Ltd
Corporate email systems are vital to the successful operation of a business. They can contain sensitive data which should never be exposed to outside parties and needs to be totally secure; whilst providing users with flexible access from a wide range of devices and locations.
Andrew Quinn and Nigel Robson, discuss the myriad of security, regulatory, and corporate compliance issues facing organisations today.
How can we ensure that our data is safe and accessible, and that our corporate image is presented in a consistent and defined manner?
Messaging plays a crucial role in the day to day operations of most businesses. Millions of emails are sent around the world every second containing customer orders, confidential data and information critical to its recipients. But what happens when your email system goes down?
Waterstons’ messaging specialists, Andrew Quinn and Nigel Robson, discuss the importance of a bulletproof messaging service to support your organisation’s communications.
How do we protect ourselves against different types of failures, and how can we continue to provide effective services in a worst case scenario?
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Essentials of Automations: Optimizing FME Workflows with Parameters
Capturing the Real Value of IT Service Management
1. Capturing the Real Value of IT
Service Management
Stew Hogg & James Alderson
14th Feb 2014
2. Scope
•
•
•
•
•
What is IT Service Management (ITSM)?
Service Management: A Journey
The Business and IT Alignment
Getting Started with ITSM
A New View of IT
5. What is IT Service Management
IT service management focuses on the
optimisation of:
To ensure that an IT
service can deliver
real value to the business
6. What challenges does your IT
service struggle with?
Poor user perception
Uncontrolled expenditure
Poor understanding the business
Communication
Unproven business continuity
Skills gap
Poor ROI
Lack of visibility to facilitate decision making
Lack of strategic vision
Misunderstanding of major risks
7. Overview of ITILv3
• End to end Lifecycle
approach
• Embedded continual
service improvement
• Focus on alignment
with business priorities
• Measuring success in
terms of business value
8. The Service Lifecycle
Service Strategy
Strategies, policies,
standards
Service Design
Plans to create
and modify services and
service management processes
Service Transition
Manage the transition of a
new or changed service
and/or process into production
Service Operation
Day-to-day operations of
services and service
management processes
Continual Service Improvement
Activities are embedded in the service lifecycle
9. Benefit or Bureaucracy
Positive
Negative
• Adopt and adapt to your
business needs
• Cost overhead to implement new
processes
• Improved business agility:
reduce change cycle time by
up to 50%
• Cumbersome and rigid if
adopted without a business
focus
• Save cost: right first time
reducing rework
• Improved customer & user
perception
• Business engagement needed
before full ITSM is adopted
• ITIL language can be a barrier
12. Service Maturity Journey
Technology Centric
Strategic
Focus
Business Centric
Business
Focus
Profit
Centre
Customer
Focus
Service
Support
Focus
Technology
Focus
Ad-Hoc
• Task driven
culture
• Inconsistent
Documentation
• Product led
• Silos of
Technology
Value
Proactive
• Business led
Reactive
• Problem
• Basic Alerting
• Repeatable
Support
Processes
• Incident
Driven
Projects
• Limited Asset
Management
Management
• Process
Owners
• Regular KPI
Reports
• Controlled
Asset
Management
goals
• Understanding
of business
priorities
• Financial
Planning
• Continual
Service
Improvement
• IT is a Strategic
Partner
• Catalyst for
Innovation
• Business
Alignment
• Pre-emptive
Capability
13. Scope of Maturity Assessments
• The journey involves taking reviewing the
following 5 aspects of the IT service
– Vision
– People
– Process
– Technology
– Culture
17. In reality…
• It all starts and ends with a clearly defined
business strategy
• An IT department is purely a service
function
• Technology has little value in its own right
• The business wants more value out of the
money spent on technology
18. Why is it so hard?
Business
IT
Poor service and IT
department „geek
speak‟
Poorly defined or
communicated
Business Strategy
Lack of business
awareness in the IT
Department
Lack of technology
awareness at Board
Level
Focus on
technology rather
then solving
business problems
Lack of
commitment to
technology projects
19. What‟s in it for me?
•
•
•
•
•
Better agility – IT and Business
Performance can be measured
Turning risks into opportunities
Demands on IT can be managed
Delivery on organisational strategy
improved through use of technology
20. Realising Value: The 5 ways
Improving quality and productivity, reduce costs
Enhancing customer relationships and service
Teamwork and collaboration
Timely Management Information
Information security and risk reduction
21. Business Engagement
• Why is it important to engage the
business? Can IT “go it alone”?
• How can you get the business engaged in
improving IT service delivery?
– The IT Team must prove to the business that
they understand
– Speak the same language
22. Same language?
“IT struggles to provide
value to the business as
their contribution is not
seen”
“IT don‟t
understand or
react to the
pressures faced
by the
business”
“The business do not communicate
their priorities and strategic
direction to IT - IT cannot influence
or support this objective in the most
effective way”
“Additional value could be
provided by IT in the form of
new services if they were
involved in business initiatives”
“IT get bogged
down in the detail
of technology and
don‟t look at the
bigger picture”
23. Suppliers or Partners?
• Being perceived as a
supplier:
– may impact IT‟s ability
to contribute to the
corporate strategy
– accentuates the divide
between business and
the IT
24. What should we do?
Listen
Review
Address the
Gaps
Pragmatism is key!
Engage
Determine
Business Need
27. Analyse the status quo
• Gap analysis
• Identify quick wins
• Highlight major risk
• Identify opportunities
28. Practical ITSM Tips
Don’t
• Try to implement all ITSM
process in one go
• Proceed without senior
management support
• Implement ITIL for ITIL‟s
sake
• Start with technology
Do
• Engage the organisation
at every level
• Understanding how we
deliver against the vision
• Start with CSI process
and identify quick wins
• Implement ITSM as a
continuous programme
Never lose sight of the fact that IT exists to support the Business
Embed this within the culture!
31. Introducing your new strategic
partner
•
•
•
•
•
•
•
Profit centre
Proactive in nature
People focussed
Process maturity
Performance through technology
Praised by the customers
Partner to the business
32. Let‟s Get Started
• Appoint a champion
• Baseline existing service
• Capture the Vision
• Deliver!
34. Coming soon…
PREPARING FOR MOBILE DEVICE MANAGEMENT AND BYOD
Friday 28th February 2014, 11:45am, Waterstons Durham office
Charlie Hales and Nigel Robson will cover the important considerations a business should
make before implementing an MDM/BYOD strategy, and will consider the ongoing
implications of allowing corporate data to be accessed on personal devices ensuring the
maximum benefit to businesses, customers and the end users.
Editor's Notes
Customer: New serviceProject manager: Engineer:Developer:Sales:Documentation:OperationsFinance:Service Desk:What was needed
2 mins to discuss challenges in your org
Understand who the customers areFinancial managementAlignment of projects with business strategiesPortfolio of new or changed servicesEnsure services are fit for use and fit for purposeDesigned with customers in mindService catalogue Security and continuity requirementsEffective change management: 50% reduction in change cycle timeManagement of build, test & deploy activitiesControlled asset managementSmooth handover to operational teamsOperational management of IT ServicesService DeskMinimising the impact of incidents / failuresProactive focus to reduce downtime & disruptionFacilitates a culture of continuous improvementProcess for identifying, evaluating and implementing improvementsDrive towards maturity and business alignment
Both IT and business - communication
Include average score questionFM = 2.6Capacity management = 2Asset management = 1.6
Vision – a leaders most important weaponVision of the Business / StrategyEveryone playing their partEveryone pulling in the same direction / understand the big picture
It all comes back to value to the business. We need to target maturity and invest in high value – low maturity areas. E.G – capacity management reports
80:20 rule applies
Demands on IT are managed and met in an efficient and consistent mannerIT supports the business strategy aims and objectives adding value and driving business successRisk management turns risks into opportunitiesPerformance is measured to ensure value is continually deliveredAn aligned architecture provides agility
Keeping the lights on is still a key deliverable for IT, 5 ways help to add further value.Reducing TCO will free up money to invest in value adding projectsThe value of IT can be realised though 1 or more of 5 ways.Cundall example – WAN migrationCundall Lync example -social networkStewart Milne – Sharepoint collaboration portal, Microsoft LyncBI portals for many customersVopak SCADA security
John P Kotter – leading change / 8 steps that need to be implemented and main realise why transformation efforts fail. 1 – true urgency required to make progress that drives people every day, not just being busy but desire to make a difference2 – The right people to make a difference including senior management support3 – Motivates, co-ordinates and focusses. A leaders most powerful weapon--- if we don’t have these 3 then stop4 – Communicate to generate business buy-in5 – Allowing people to do their best work, delegate authority and allow everyone to make improvements6 – Create visible, unambiguous success ASAP7 – Celebrate success and build momentum for more change8 – Build it into the culture (normal behaviour and shared values)