Join Peter Mirus, a Build Consulting expert on technology project implementations at nonprofits, who will offer insights from his years of experience as a consultant, and answer participant questions on driving successful technology projects.
What you'll learn:
What does it mean for a project to be a "success?"
What are the key elements your organization needs to have in place?
What are the secrets of success that fail to get enough attention?
How can you help your nonprofit be in the 50% of tech projects that succeed?
Peter Mirus from Build Consulting uses examples from the nonprofit and public sectors to show how good data quality can have big fundraising and program impacts. He explores the role of good data at your organization, provides tips on how to get everyone at your organization on the same page, and gives ideas on how to prioritize data for quality improvement. This webinar was presented by Community IT Innovators in November 2019.
A panel of four experts from Build Consulting will lead a discussion about the challenges facing modern development/fundraising operations. In this webinar, they’ll answer questions from the audience about development operations and technology challenges, and share insights and experience from their combined decades of experience in nonprofit strategy and constituent relationship management (CRM).
Peter Mirus at Build Consulting walks us through the five essential aspects of a good information strategy and provides real-life examples of organizations that overcame challenges and were able to change their strategy and improve their fundraising and mission effectiveness.
Tearing Down Silos with Collaboration Tools Krissy Espindola, T-Mobile Director KM & Social Customer Support, and Christopher Morace, Jive Software Chief Strategy Officer, team up to present at the Seattle Evanta CIO Summit.
Learn how UBM used Jive to drive business value across the board. “Jive has allowed my team to shift 35% of its time from administrative work to developing more creative and impactful programs" - Scott Vaughan, CMO UBM.
Peter Mirus from Build Consulting uses examples from the nonprofit and public sectors to show how good data quality can have big fundraising and program impacts. He explores the role of good data at your organization, provides tips on how to get everyone at your organization on the same page, and gives ideas on how to prioritize data for quality improvement. This webinar was presented by Community IT Innovators in November 2019.
A panel of four experts from Build Consulting will lead a discussion about the challenges facing modern development/fundraising operations. In this webinar, they’ll answer questions from the audience about development operations and technology challenges, and share insights and experience from their combined decades of experience in nonprofit strategy and constituent relationship management (CRM).
Peter Mirus at Build Consulting walks us through the five essential aspects of a good information strategy and provides real-life examples of organizations that overcame challenges and were able to change their strategy and improve their fundraising and mission effectiveness.
Tearing Down Silos with Collaboration Tools Krissy Espindola, T-Mobile Director KM & Social Customer Support, and Christopher Morace, Jive Software Chief Strategy Officer, team up to present at the Seattle Evanta CIO Summit.
Learn how UBM used Jive to drive business value across the board. “Jive has allowed my team to shift 35% of its time from administrative work to developing more creative and impactful programs" - Scott Vaughan, CMO UBM.
How to Build The Ultimate Communication PlatformKelly Burlingham
Learn how to build the ultimate communication platform and dramatically improve communication within your business. From Kelly Burlingham at www.emgage.com
You’ve seen the future for your organisation and it's unquestionably digital. But then the questions start: Who goes on the journey? How do you lead them along? What direction? How fast? What’s the path? Is the journey the same for everyone throughout the business?
Embarking on a Digital Transformation (DT) strategy can seem daunting enough. But when you apply that strategy to large teams, the numerous complexities and variables can make the whole project appear just too exhausting a proposition to even bother taking the first step, let alone all those steps that must inevitably follow if it is to succeed.
So how do you bring your team on the journey?
Preparing for Digital Business an ITSM Academy WebinarITSM Academy, Inc.
Presenter: Matt Hooper
ITSM Evangelist, LANDESK Software
All facets of the business demand innovation from IT, but preparing for it requires scope, timing, vision, understanding the competitive landscape, and innovative business processes. This will require new roles, new approaches to funding special projects, value-based metrics, and controls to ensure that the shifts aren't seismic. In this presentation we'll look at examples of businesses that used big data and analytics, mobile, social media, IoT, or other disruptive technologies to revolutionize their business model, and we'll provide steps that can assist your journey.
Motivated by the ideas presented? Print a Personal Action Plan to capture them.... https://www.itsmacademy.com/content/PAP-FOLD.pdf
Developing a Roadmap for Digital TransformationJohn Sinke
Digitally mature companies out-perform their peers in innovation, agility and responsiveness to customers. “Digirati” also enjoy advantages in efficiency and effectiveness in product delivery, marketing, e-commerce, sales and customer service. More importantly, companies that achieve Digital Excellence are 26% more profitable (source: Capgemini Consulting and MIT Centre for Digital Business).
However, building a Roadmap for Digital Transformation requires not only successful collaboration between the CMO and the CIO, it also demands a strong customer-focused orientation and digital culture. During this presentation, John Sinke will share insights from leading marketers and his personal experience of turning Resorts World Sentosa into a “digital business”.
New solutions can help you get campaigns to market sooner, cut costs and boost results.
Learn more about Jive's social business software: http://bit.ly/1aTo6Vq
SEE the Cloud: Marco Gianotten - De toekomst draait om emphatie, niet om cloudTOPdesk
De cloud geeft een enorme boost aan de digitalisering. Dat mag zo zijn. Maar de nr. 1 competentie voor succes, wordt niet de cloud, maar empathie. Kijk dus verder dan de praktische uitdagingen en leer van Marco Gianotten: wat is experience design en waarom worden emotionele ontwerpeisen zo belangrijk? Hoe u straks het verschil maakt in digital, daar gaat het om.
Leading Growth: Accelerate Sales and Double Your Sales Team's Productivity wi...Redbooth
Join Jeff Koll, Redbooth’s VP of Sales as he shares how Redbooth enables him to scale by creating an engaged sales team. Jeff will share how Redbooth accelerates sales team collaboration and solves complex business challenges.
For Companies who want to become a Smart Services Leader, TMG provides a Digital Implementation Platform which enables dynamic B2B value creation through layering the platform operating model on top of the existing linear product value chain
Technological infrastructure affect the efficiency, quality and culture of business. It has both factual and intangible benefits in concern of business growth. And top of the most, everyone’s world nowadays deficient if stand out of a technology’s door. Here are few crucial reasons why businesses should invest in technology if really they want to be
Closing the digital gap. 92% of advisor's believe face-to-face contact is the most important method of communication BUT 82% of clients experience that digital contact is most important
You still think Amazon is the killer of the retailers. No Technology is not the disrupter, Poor customer service did.
I can help you to become the disruptor instead of them. Or others!
Why do Data and Analytics struggle in large organizations? This presentation explores the structural and causal issues at play through the lens of 'systems thinking' and 'business dynamics'.
Keynote: Marketing versus IT: Worse than the marketing versus sales divide? S...B2B Marketing
Keynote: Marketing versus IT: Worse than the marketing versus sales divide? Speaker:Andrew Buckley, group head and senior vice president, core products europe, Mastercard
Do organizations have the right skills for the digital age? How can they plug the digital skills gap? Assess your digital skills maturity with a quick DIY assessment
Join a panel of Build Consulting experts Peter Mirus, David Deal, and Kyle Haines, for Q&A on the nonprofit software selection process and how technology decisions must come last to give your organization a greater hope of successful implementation.
Slides and content from LinkedIn's TechConnect London event which was held on November 6th 2014 at Ham Yard Hotel, London.
Speakers included:
Bryan Glick, Editor-in-Chief, ComputerWeekly
Sumeet Vermani, Head of Paid and Earned Media, EMEA, Symantec
Nicholas Spyer, Seniore Director and GM EMEA, Social.com
Simon Morris, Director of Demand Marketing, Adobe
CEO Best Practices for Information Technology - Bruce McCullough, CIO AdvisoryBruce McCullough
I've been fortunate in my career to have direct exposure to successful CEOs through CIO consulting advisory, speaking to CEO peer groups such as Vistage and Renaissance Forums, participating in prestigious CEO summits, serving as a member of executive steering committees, as a certified corporate director and as a former member of the National Association of Corporate Directors (NACD).
For most CEOs that have come up through the CFO and COO ranks, IT can be viewed as an overly complex, hard to understand cost only center. IT is incredibly complex to lead and technology continues to change at a dizzying pace. IT can sometimes be seen as an inhibitor and not a partner that drives innovation for top line results while improving processes and that positively impact the bottom line.
I've noticed some common IT management problems that occur for CEOs that can be easily addressed through the use of best practices. I can't cover all the best practices in this article but I can highlight some key observations based upon my experience reporting to and collaborating with CEOs.
- Bruce McCullough, CIO Advisory
Slides and content from LinkedIn's TechConnect London event which was held on November 6th 2014 at Ham Yard Hotel, London.
Speakers included:
Bryan Glick, Editor-in-Chief, ComputerWeekly
Sumeet Vermani, Head of Paid and Earned Media, EMEA, Symantec
Nicholas Spyer, Seniore Director and GM EMEA, Social.com
Simon Morris, Director of Demand Marketing, Adobe
Improving Nonprofit CRM Data Management in 2019 - Build Consulting and Commun...Community IT Innovators
Join Community IT Innovators' partners Build Consulting's development, fundraising, operations, and CRM experts, for an “Ask the Experts” February 2019 webinar. We offer ideas and answer participant questions on how to take your donor data management to the next level.
How to Build The Ultimate Communication PlatformKelly Burlingham
Learn how to build the ultimate communication platform and dramatically improve communication within your business. From Kelly Burlingham at www.emgage.com
You’ve seen the future for your organisation and it's unquestionably digital. But then the questions start: Who goes on the journey? How do you lead them along? What direction? How fast? What’s the path? Is the journey the same for everyone throughout the business?
Embarking on a Digital Transformation (DT) strategy can seem daunting enough. But when you apply that strategy to large teams, the numerous complexities and variables can make the whole project appear just too exhausting a proposition to even bother taking the first step, let alone all those steps that must inevitably follow if it is to succeed.
So how do you bring your team on the journey?
Preparing for Digital Business an ITSM Academy WebinarITSM Academy, Inc.
Presenter: Matt Hooper
ITSM Evangelist, LANDESK Software
All facets of the business demand innovation from IT, but preparing for it requires scope, timing, vision, understanding the competitive landscape, and innovative business processes. This will require new roles, new approaches to funding special projects, value-based metrics, and controls to ensure that the shifts aren't seismic. In this presentation we'll look at examples of businesses that used big data and analytics, mobile, social media, IoT, or other disruptive technologies to revolutionize their business model, and we'll provide steps that can assist your journey.
Motivated by the ideas presented? Print a Personal Action Plan to capture them.... https://www.itsmacademy.com/content/PAP-FOLD.pdf
Developing a Roadmap for Digital TransformationJohn Sinke
Digitally mature companies out-perform their peers in innovation, agility and responsiveness to customers. “Digirati” also enjoy advantages in efficiency and effectiveness in product delivery, marketing, e-commerce, sales and customer service. More importantly, companies that achieve Digital Excellence are 26% more profitable (source: Capgemini Consulting and MIT Centre for Digital Business).
However, building a Roadmap for Digital Transformation requires not only successful collaboration between the CMO and the CIO, it also demands a strong customer-focused orientation and digital culture. During this presentation, John Sinke will share insights from leading marketers and his personal experience of turning Resorts World Sentosa into a “digital business”.
New solutions can help you get campaigns to market sooner, cut costs and boost results.
Learn more about Jive's social business software: http://bit.ly/1aTo6Vq
SEE the Cloud: Marco Gianotten - De toekomst draait om emphatie, niet om cloudTOPdesk
De cloud geeft een enorme boost aan de digitalisering. Dat mag zo zijn. Maar de nr. 1 competentie voor succes, wordt niet de cloud, maar empathie. Kijk dus verder dan de praktische uitdagingen en leer van Marco Gianotten: wat is experience design en waarom worden emotionele ontwerpeisen zo belangrijk? Hoe u straks het verschil maakt in digital, daar gaat het om.
Leading Growth: Accelerate Sales and Double Your Sales Team's Productivity wi...Redbooth
Join Jeff Koll, Redbooth’s VP of Sales as he shares how Redbooth enables him to scale by creating an engaged sales team. Jeff will share how Redbooth accelerates sales team collaboration and solves complex business challenges.
For Companies who want to become a Smart Services Leader, TMG provides a Digital Implementation Platform which enables dynamic B2B value creation through layering the platform operating model on top of the existing linear product value chain
Technological infrastructure affect the efficiency, quality and culture of business. It has both factual and intangible benefits in concern of business growth. And top of the most, everyone’s world nowadays deficient if stand out of a technology’s door. Here are few crucial reasons why businesses should invest in technology if really they want to be
Closing the digital gap. 92% of advisor's believe face-to-face contact is the most important method of communication BUT 82% of clients experience that digital contact is most important
You still think Amazon is the killer of the retailers. No Technology is not the disrupter, Poor customer service did.
I can help you to become the disruptor instead of them. Or others!
Why do Data and Analytics struggle in large organizations? This presentation explores the structural and causal issues at play through the lens of 'systems thinking' and 'business dynamics'.
Keynote: Marketing versus IT: Worse than the marketing versus sales divide? S...B2B Marketing
Keynote: Marketing versus IT: Worse than the marketing versus sales divide? Speaker:Andrew Buckley, group head and senior vice president, core products europe, Mastercard
Do organizations have the right skills for the digital age? How can they plug the digital skills gap? Assess your digital skills maturity with a quick DIY assessment
Join a panel of Build Consulting experts Peter Mirus, David Deal, and Kyle Haines, for Q&A on the nonprofit software selection process and how technology decisions must come last to give your organization a greater hope of successful implementation.
Slides and content from LinkedIn's TechConnect London event which was held on November 6th 2014 at Ham Yard Hotel, London.
Speakers included:
Bryan Glick, Editor-in-Chief, ComputerWeekly
Sumeet Vermani, Head of Paid and Earned Media, EMEA, Symantec
Nicholas Spyer, Seniore Director and GM EMEA, Social.com
Simon Morris, Director of Demand Marketing, Adobe
CEO Best Practices for Information Technology - Bruce McCullough, CIO AdvisoryBruce McCullough
I've been fortunate in my career to have direct exposure to successful CEOs through CIO consulting advisory, speaking to CEO peer groups such as Vistage and Renaissance Forums, participating in prestigious CEO summits, serving as a member of executive steering committees, as a certified corporate director and as a former member of the National Association of Corporate Directors (NACD).
For most CEOs that have come up through the CFO and COO ranks, IT can be viewed as an overly complex, hard to understand cost only center. IT is incredibly complex to lead and technology continues to change at a dizzying pace. IT can sometimes be seen as an inhibitor and not a partner that drives innovation for top line results while improving processes and that positively impact the bottom line.
I've noticed some common IT management problems that occur for CEOs that can be easily addressed through the use of best practices. I can't cover all the best practices in this article but I can highlight some key observations based upon my experience reporting to and collaborating with CEOs.
- Bruce McCullough, CIO Advisory
Slides and content from LinkedIn's TechConnect London event which was held on November 6th 2014 at Ham Yard Hotel, London.
Speakers included:
Bryan Glick, Editor-in-Chief, ComputerWeekly
Sumeet Vermani, Head of Paid and Earned Media, EMEA, Symantec
Nicholas Spyer, Seniore Director and GM EMEA, Social.com
Simon Morris, Director of Demand Marketing, Adobe
Improving Nonprofit CRM Data Management in 2019 - Build Consulting and Commun...Community IT Innovators
Join Community IT Innovators' partners Build Consulting's development, fundraising, operations, and CRM experts, for an “Ask the Experts” February 2019 webinar. We offer ideas and answer participant questions on how to take your donor data management to the next level.
Is your organization struggling to navigate the Digital Transformation jungle? We've tapped into the minds of top IT and tech experts to get you the insights you'll need to find your way out of the wilderness!
IBM's CIO Study: Telecom Industry Executive SummaryIBMTelecom
As part of IBM's Chief Information Officer (CIO) Study, we listened to more than 2,500 CIOs worldwide including 80 CIOs from telecommunications (Telecom) companies. This Executive Summary focuses on findings related to our conversations with Telecommunications CIOs.
Microsoft Dynamics and Salesforce: What You Need To Know Before Choosing a Pl...Community IT Innovators
Making the move to a platform like Microsoft Dynamics or Salesforce can fuel your nonprofit’s digital transformation. These platforms allow you to manage and engage with constituents in new ways, create more unified experiences for them, and transform how your organization works.
But do you know where your organization should start when choosing a technology platform?
Kyle Haines, Partner at Build Consulting, shares some of the questions your organization should answer before making significant investments in a platform like Microsoft Dynamics or Salesforce.
In this webinar, he covers
What is Microsoft Dynamics? How does it compare to Salesforce?
How do you analyze your business needs and stakeholder needs when considering a new platform or upgrade that will have a broad impact on your entire organization?
How will a new platform change your organization? Are you ready to capitalize on the potential for change?
Additionally, he shares his experience on what makes platform selections and implementations successful, and how to position your organization to take advantage of the opportunities a new platform brings.
We know our nonprofits will be called on over the next few years to provide more support to our communities than ever before. Put your best foot forward now with tech projects that position your organization to deliver on your mission at this critical time.
Kyle spends over 15 minutes on Q&A after the webinar, discussing real-life questions from your nonprofit colleagues on the advantages to consider when moving forward with either the Microsoft Dynamics or Salesforce platforms.
As with all our webinars, this presentation is appropriate for an audience of varied IT experience.
Most businesses are trying to achieve digital transformation, but not everyone is going about it the right way. MuleSoft recently surveyed 800 global IT decision makers; 96 percent of respondents are executing on digital transformation initiatives or planning to do so in the near future. However, the results also showed that just 18 percent of IT decision makers are confident that they will succeed in meeting this year’s digital transformation goals.
In this presentation, you will learn:
-How IT can enable opportunities that impact the bottom line
-Steps to digitize data and transform the organization
-How CIOs and IT teams can reconcile existing technology with expectations for digital transformation
In order to acknowledge the constant efforts of these companies, Insights Success has shortlisted “Major League of IT Consulting and Staffing Solution Providers 2018”
The 30 Most Influential Business Leaders in Tech 2022 Simon Bonk (1).pdfCIO Look Magazine
This edition features a handful of The 30 Most Influential Business Leaders in Tech 2022 that are leading us into a better future
Read More: https://ciolook.com/the-30-most-influential-business-leaders-in-tech-vol-2-november-2022/
Visionary IT - Perspectives on the Modern IT OrganizationAlastair Davies
Produced by the Management Events' Surveys team, this report is based on responses from more than 1,100 enterprise IT decision makers across Europe and SEA.
Find our full calendar of invitational IT-focused events here: bit.ly/ITz9by
The ‘success trap’ of new, emerging and disruptive technologiesLivingstone Advisory
The adoption of these technologies may provide much value in the short term, however may become a liability at some point down the track. How can you and your organizations insulate yourself against the future adverse consequences of these emerging and disruptive technologies – the so called success trap?
Join Community IT experts and special guests Maya Grigorovich-Barsky and Liz Glaser from America’s Promise Alliance for an informative and practical discussion of collaboration tools nonprofits are using such as Slack, Microsoft Teams, and Zoom. Learn how these tools work best.
This webinar was moderated by CEO Johan Hammerstrom. Our guests from Community IT client America’s Promise Alliance have a discussion on best practices and innovations in using remote collaboration tools such as Slack. What is your nonprofit using? Are you using these tools effectively? Listen in on peer-to-peer Q&A and learn practical tips to make your remote meetings even better!
Community IT is proudly vendor agnostic. We have experience integrating these and other platforms into nonprofit IT strategy, and trouble-shooting collaboration tools.
Tune in as nonprofit innovators share their tips and tricks. Now that we’ve been working remotely for almost a year or more, what works? What could work better? Most nonprofits are using a combination of these tools. Which work best in which circumstance?
Liz and Maya also share ideas for integrating and implementing file and data sharing across these platforms. Is your staff struggling to find the document they shared with colleagues? Are you worried about security issues with Slack, Microsoft Teams, or Zoom? Learn how to make it easier and more secure, no matter what platform you’re using for meetings and collaboration.
Join CTO and Nonprofit Cybersecurity expert Matthew Eshleman as he walks through the third annual Community IT Nonprofit Cybersecurity Incident Report.
This report looks at the different types of attacks that occur at small and mid-sized nonprofit organizations. Is your nonprofit prepared?
Matt also shares advice on security improvements that provide protection against the most common attacks. Learn the role of leadership in placing a value on cybersecurity preparedness for your nonprofit and the long term planning that should accompany your immediate assessment of your security risk.
Matt touches on vendor hacks from 2020 including Blackbaud and SolarWinds and discusses steps your nonprofit should take to understand your risk level.
Learn about real cyberattacks on nonprofit organizations and how they responded to these attempted hacks. Matt gives you the tools you need to protect your organization and staff from cybercrimes.
Many of these tips you can put in place quickly and train your staff on immediately.
Download the full report or view here: https://communityit.com/2021-nonprofit-cybersecurity-incident-download/
Community IT presents a discussion of basic IT cybersecurity training for nonprofits’ end users. Learn about common threats and the best techniques for dealing with them. Learn how to balance convenience and security for your staff, so they can follow best practices and be your best defense against hackers and cybercrime.
Lots of organizations are rethinking working from home, secure collaboration on slack and zoom, and security on home devices. And as we have seen an uptick on ransomware and phishing schemes, some organizations have rushed to tighten up your security measures.
Make your security too rigorous, miscommunicate your objectives, or skimp on training, and your staff will soon be working around your measures, opening your organization back up to the cybersecurity risks you were trying to avoid.
Cybersecurity begins with good training.
In this webinar, Community IT Innovators’ Cybersecurity expert Matt Eshleman walks you through a typical staff training, explaining what must be included, how to approach building a team ethos, and how often to update/mandate your training and work with HR.
Do you need specialized security training for certain roles?
Do your executives support and participate in security training?
Where do your greatest cybersecurity risks lie?
How do you document your training?
What apps can make training easier?
Matt has worked over the years with many of our clients to implement cybersecurity, and always emphasizes the importance of staff training as the first line of defense. This webinar incorporates material and best practice advice from recent cybersecurity trainings.
We know our nonprofits will be called on over the next few years to provide more support to our communities than ever before. Put your best foot forward now with cybersecurity training updates that protect your nonprofit, build your team, and allow you to focus on your mission.
As with all our webinars, this presentation is appropriate for an audience of varied IT experience.
Presenter:
As the Chief Technology Officer at Community IT and our resident cybersecurity expert, Matthew Eshleman is responsible for shaping Community IT’s strategy around the technology platforms used by organizations to be secure and productive. With a deep background in network infrastructure, he fundamentally understands how technology works and interoperates both in the office and in the cloud. You can read more about him and view past presentations at our website.
Are you utilizing SharePoint best practices? Are your staff frustrated by your protocols, or are they whizzing along collaborating with ease and speed? Do you have any files shared in SharePoint that need extra security?
Please join our resident expert Steve Longenecker in this video to walk through what SharePoint can do for your nonprofit.
If your nonprofit is already using Office365 in the cloud for email, then you should be leveraging SharePoint, the platform’s capabilities for document sharing, a component of Office 365 also available to nonprofits through donated licenses from Microsoft.
Are you using SharePoint as a file storage library?
Is your file sharing set up so that your staff are using it with ease?
Do you have some confusion or frustration with sharing files and collaborating using SharePoint?
Learn highlights from Community IT Innovators’ user trainings provided in SharePoint implementations.
Steve has directed many SharePoint implementations and trainings with our clients. This new and updated video incorporates material from recent trainings.
We know our nonprofits will be called on over the next few years to provide more support to our communities than ever before. Put your best foot forward now with tech projects that position your organization to deliver on your mission at this critical time.
As with all our webinars, this presentation is appropriate for an audience of varied IT experience.
This webinar presents a best-practices framework on assessing your risks, using the National Institute of Standards and Technology (NIST) privacy risk assessment methodology.
Matt Eshleman, Community IT Innovators’ CTO and resident cybersecurity expert, will teach you how to
Understand the cybersecurity threats facing nonprofits
perform a basic assessment using our NIST survey tool
understand the recommendations
budget for risk prevention
engage nonprofit executives in supporting proactive cybersecurity
create an actionable road map with next steps for your organization
Over the last few months, many organizations began to use personal computers and devices for work, quickly set up cloud file sharing platforms, put the entire remote office on Slack or Teams, or moved to using Zoom for conference calls.
Even if we did our best to implement thoughtful security protocols and train new users on new tools, circumstances have made measured approaches to cybersecurity difficult. Your practices are probably out of sync with your security needs.
You know your nonprofit organization is at risk.
But do you know how to manage cybersecurity risk?
Now is the time to better manage risks by reviewing your cybersecurity stance and (re)training your users on security best practices.
In this webinar, Build Consulting expert Peter Mirus explains how to build a technology roadmap that will guide your organization to a successful future.
Peter draws on years of experience consulting with nonprofits on technology projects to give you practical steps to implement quickly.
Don’t miss this chance to learn how your organization can create a technology roadmap that is right for you.
As with all our webinars, this presentation is appropriate for an audience of varied IT experience.
Join three Community IT Innovators experts for an “ask the experts” free-wheeling discussion–a nonprofit technology trends roundtable 2020 on trends we expect to deliver new impact this year.
In this video we talk about some tools and techniques that can be used to protect your login credentials and digital identity including good password practices, adding Multi Factor Authentication (MFA), and monitoring to alert when a compromised account is found. Don’t assume your organization won’t be targeted – everyone is a target. As with all our webinars, this presentation is appropriate for an audience of varied IT and security experience.
Join CTO and resident security expert, Matt Eshleman, for this webinar which will cover the basics a security plan should include, giving updates and a synthesis of our recent security webinars on understanding risks, considering cyber insurance, security incidence response best practices, and creating a multi-layered security plan that actively includes your staff and executives.
Microsoft has announced that they will no longer be providing security updates for Server 2008 and Windows 7 systems as of January 2020. This means that organizations have 6 months to implement a plan to address the increasing security vulnerability that these systems represent to your networks and data.
In this webinar, Community IT Innovators' CTO Matt Eshleman covers three things you need to know to update your security and plan for this development.
Pat Sprehe and Steve Longenecker provide insights into how to evaluate a potential MSP provider, how to engage with vendors, best practices and checklists for your daily and monthly interactions, annual planning with your outsourced IT manager, and how to plan and practice for emergency communications with your provider if your accounts are hacked or you suspect an attack. We cover any outsourced IT function, including databases or security management as stand alone services, as well as managed services generally.
Join CTO Matthew Eshleman as he walks through the inaugural Nonprofit Cybersecurity Incident Report from Community IT Innovators. This report looks at the different types of attacks that occur at small and mid-sized organizations. He also shares advice on security improvements that provide protection against the most common attacks.
Learn the role of leadership in placing a value on cybersecurity preparedness for your nonprofit and the long term planning that should accompany your immediate assessment of your security risk.
For the video of the presentation or to subscribe to future webinars: https://www.communityit.com/connect-with-us/webinars/
Join us for one of our most popular webinar topics - our executive team discussing the technology trends that grew over 2018 and what they expect in nonprofit technology in 2019. We will touch on IT security at nonprofits, up and coming technologies to watch, innovations to embrace, and continuing technology basics that nonprofits can upgrade in 2019. Of course we will touch on IT security at nonprofits, which continues to be an essential part of any #nptech strategy.
Community IT CTO Matthew Eshleman reviews security fundamentals in Office 365. Small and medium sized nonprofits are in a great position to take advantage of the native security tools offered in Office 365.
IT Management is critical to IT success. Join the Community IT President and CEO as he reviews the fundamental functions needed to successfully manage IT.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
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During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
2. Interact
Ask questions via chat.
Focus
Avoid multitasking. You may just miss the best part of the
presentation!
Webinar Recording and Slides
Links to the recording and slides will be shared after the webinar.
3. Invested
Work exclusively with nonprofit
organizations; have served over 1,000.
Strategic
Help our clients make IT and IS decisions
that support mission.
Collaborative
Empower you to make informed choices.
Welcome to our webinar for May 2019, presented as a partnership between Build Consulting and Community IT Innovators.
In this webinar, we’ll be discussing the keys to making your nonprofit’s technology project successful, and conversely, common pitfalls to avoid.
Before we get started on the webinar, here are a few housekeeping notes….
Now, a little bit about Community IT and Build Consulting.
We both work exclusively with nonprofit organizations to help them make information technology and information system decisions that support their mission.
We have a collaborative approach, empowering our clients to make informed choices for their organizations.
Community IT is focused on providing outsourced network management, cyber security, and technical support services.
Build Consulting leads in the social good sector by providing three types of services.
We serve as part-time or in interim Chief Information Officers for nonprofits.
We perform business process, technology, and data projects – ranging from strategic assessments and roadmaps to system selections and implementations.
And we provide outsourced data managers with deep Development operations experience and nonprofit CRM expertise.
My name is Peter Mirus, and I’m your presenter for this webinar.
20 years serving all manner of nonprofit organizations, ranging in size from small/local to enterprise/global, and across a wide variety of industry categories and mission orientations. Over the past 7 year, I’ve worked exclusively with nonprofit organizations.
I’ve worked with over 100 clients in both the nonprofit, government, and for-profit spaces.
I have three primary areas of expertise: marketing, constituent relationship management, and information strategy.
Build’s analysis of industry statistics, combined with our observations of hundreds of organizations in the nonprofit sector, indicates the success rate for nonprofit technology projects is under 50%. Summaries of the relevant studies and their findings are available in one article on our website.
Build Consulting’s experience is that most nonprofit technology projects fail because of other factors than technology. What do we mean by that? Simply that in today’s market, nonprofits have access to a broad range of quality technology solutions. There’s a good (or at the least, good enough) solution for the vast majority of needs.
The challenge is often not the technology, but the fact that organizations do not first identify and make the organizational changes necessary to successfully select and implement new technology—or make significant improvements to the existing tech.
No, the challenges are largely cultural, orienting around leadership and governance, operational capacity, business process, and data modeling—and then technology. That’s why Build Consulting formulated its Information Strategy Framework™ to help clients explore these considerations. (See also our whitepaper: Build An Information Strategy for Your Organization.)
Yes, there are technological problems to be addressed, but as one study reported, “48.5% of executives said the problem was related to the people in the [organization], while 32% blamed processes, and 19.1% pointed the finger on technology.”
Build defines success in a technology projects as “achieving the intended benefits”—not just in the short term, but for however long that intended benefit was to last. A project is a failure when it doesn’t realize the intended benefits. If yes, the project was a success. If not, the project was a failure.
Example: If your organization implements a new CRM system for the primary purpose of increasing revenue, and revenue does increase, then it is considered a success. If it does not increase, the CRM project is considered a failure.
I’m going to briefly talk about nine different keys to success: two regarding leadership, then six related to operations, and concluding with an extremely critical key to success that encompasses process, data, and technology. Following that, we should have plenty of time for questions!
Executive sponsors should provide visible participation and regular communication.
Assist with the prioritization of resources towards the effort, providing guidance and support, and ensuring accountability.
Particularly for major projects that require extensive reallocation of staff time to complete successfully, actively engaged executive sponsors may by itself be the difference between being successful with the project, and not. We frequently see nonprofit organizations start with strong executive interaction in the project, but that attention wanes over time. There is a strong correlation between losing executive focus on the project and project performance setbacks. If you’d like to read more on executives can best support technology projects, see the extensive post in our blog written by one of our partners David Deal, a lead strategist at Build, as well as an experienced CEO, nonprofit CIO, and nonprofit board member. This post could be an effective tool for getting the right buy-in and engagement from senior execs, who are more likely to absorb this message from someone that has been at their level within an organization then they are to absorb the same message from a director, manager, or staff member at a lower organizational level.
- Should be done as a collective effort, including all necessary stakeholders
Agree what purposeful actions during implementation will ensure benefits are realized and sustained once the project ends.
An example of a business benefit would be to achieve a 10% increase in sustaining members. Technology can help support this, particularly if it predicts which donors will become sustainers and helps automate the outreach campaign process. But technology alone will not address the issue. Purposeful actions during the implementation might include effective training of staff on how to use the features, and documenting new business processes to make sure they can be sustainably performed over time, including surviving potential employee turnover.
Experience is key: choose someone to lead the project that has already successfully performed a similar project in a similar situation (organization/environment).
Empowerment is critical: it is very difficult being an unempowered project director or manager, who stakeholders can feel free to ignore of disregard.
One of the primary challenges of successful time management at nonprofit orgs is that employee time is often not budgeted or tracked for other projects, resulting in the behavior that all staff time is considered infinitely flexible. As a consequence of this, staff are often given new responsibilities associated with the technology project, and managers do not take anything off their staff’s plates so they have the time available to commit to the effort. This results in many projects underperforming or failing outright, as well as morale problems and increased turnover during lengthy projects.
- Technology change always requires some sort of behavioral change. The practice of change management helps define the change that is coming, assesses its impact on the various roles within the organization, and help prepare those roles for the impact. Build Consulting has an change impact analysis “how to” tool and template in the Resources section of our website.
Effective change management, incorporates leadership alignment, communications, training, and support.
I’m currently working on a Salesforce Community-based client case management system that is being rolled to 10,000 volunteer mentors across over 300 chapters nationwide. In that scenario, leadership alignment includes not only the leadership at the national office, but also the regional vice presidents, district directors, and chapter leadership. Making sure those in leadership, at every level, are aligned to the business goals and performance metrics for the new system is critical. Communicating the phased timing of the roll-out as well as value propositions for the new system across the entire volunteership is critical. Training all expected users in the new system is of course highly important, as is planning for and delivering help desk support to all of the users. These things—leadership alignment, communications, training, and support--need to be taken into consideration for all technology projects from the early stages regardless of project size, but of course the level of change management capacity needs to be scaled to the size of the effort and will be at its greatest scale for the largest and most complex projects.
Risk assessments are particularly necessary for large or complex projects.
A good risk assessment assesses all of the potential challenges or “risks” for a project, including each one’s source, probability of occurring, and potential impact on project cost, schedule, or performance. It also introduces a mitigation or response plan for each risk. A risk assessment is not a “one and done proposition” – it must be revisited and updated to track the status of existing risks and to add new risks as they enter the picture.
One example of a typical risk is lack of stakeholder availability to participate based on conflicting priorities or events. Depending on the degree, this risk could have a high impact on project cost, schedule, and performance. A good example of how to mitigate such a risk would be to take steps to make sure team members are freed from responsibilities that conflict with progress on the project.
Studies show that organizations that take an open and collaborative approach, focused in incremental design and implementation processes, show greater potential for success.
This is most commonly referred to as an “Agile” process. This style helps to keep all of the key stakeholders engaged throughout all the many critical decision and review/approval processes throughout a technology project, from the start of requirements discovery all the way through post-implementation phases. It also helps break down project complexities into bite-sized chunks.
One warning is appropriate here: it is important that when an vendor is selected to help implement a software system—and that vendor uses an Agile approach—that the vendor has the ability to be flexible when working with an organization that has never (or never successfully) been through a true Agile process. Introducing an Agile approach to an organization unused to working in that style can be a major culture clash that can cause projects to get bogged down or collapse entirely. For Agile projects, for example, it is very important that stakeholders are frequently available to participate in design reviews and user testing—sometimes on a weekly basis. This also means committing the necessary time to make business decisions within accelerated timeframes, compared to what the organization is accustomed to. So applying Agile principles in a way that will truly work for each organization is very important.
Successful projects most frequently create a digital project collaboration environment that manages and socializes critical information related to the project. We prefer Teamwork Projects to tools like Basecamp, Asana, or MS Project.
But the key is to have a functional space that is universally adopted by all the key project participants, and in which folks can be on the same page in regards to milestones, tasks, agendas and notes, files, risks, links, and critical conversations – any information the project requires to be successful. The best way to make sure a tool like this remains in active use—with up-to-date information--throughout the entire project is to use the information in the system as a live point of reference within team meetings, and to drive performance reporting to stakeholders.
Technology projects, particularly large and complex projects, often require team members inside the organization to step into roles for which they are not fully equipped. The most successful projects take this into consideration and take steps to make sure the team members are provided with the professional skills development they require to be successful in those roles. Special emphasis should be given to planning, communication, teamwork, time management, and change/adaptation skills.
For one major project in which I am currently engaged, I have weekly professional development meetings with the Acting VP of Technology and the project coordinator, and ad hoc meetings towards the same purpose with other team members. The VP of Marketing and Strategy, who is the executive sponsor for the project, holds regular professional development meetings with other key project stakeholders. In this way, we collaborate to ensure that all team members have their heads-up when it comes to broadening their individual visions and equipping themselves with the perspective and skills they need to thrive in their project roles.
Both business and technical requirements.
Business requirement example: Ability to transfer a case record from one counselor to another within the same agency
Technical requirement example: Full data encryption, both in transit and at rest, for all counselor, client, and case data
Business and technical requirements should be carefully documented and prioritized. If the organization has a poor understanding of its current business processes and data, or processes are performed inconsistently, or data quality has been poorly managed, thorough business requirements can be very difficult to develop. Poor business requirements are one of the leading contributors to projects running over budget and over schedule, and are a leading cause of the wrong system being selected and implemented.
One of the reasons Build Consulting prefers to get involved with client technology projects during the early assessment and roadmap phase is because when we first get involved at the implementation phase, it often becomes apparent that the organization will need to back up and do requirements definition in a more deep or thorough manner before they can have a successful implementation. And when a vendor is engaged and the implementation is already moving, it can be very difficult and costly for the organization to push the pause button.
Software vendors frequently tell Build that our clients are better prepared to have successful software selections and implementations than any of their other nonprofit customers. It is common for us to hear feedback like “I’ve been working in this space for 15 years, and this is the best RFP we’ve ever received.” This is because our clients have already anticipated, wrestled with, and made important requirements decisions ahead of going into the selection and implementation efforts. This results in selecting software that matches the needs of the organization, and a much better mutual understanding between the nonprofit and the vendor about what it will take to successfully complete the projects – including a much more accurate projection of total cost.
Join Morgan Grady and Peter Burch from Aon's dedicated Cyber Solutions Insurance practice for this webinar as they answer your questions on Cyber Insurance for Nonprofits - what it is, and why you may need it.
Any experience with converting from Blackbaud products? Do they fight turning over the data from cloud-based apps?
Yes, we do have a lot of experience with this. I wouldn’t characterize them as “fighting” to keep the data, but as with any vendor, the ease of getting data out of the system varies from product to product. ‘ll follow up via email with whomever asked this question to get more specifics so I can better answer the question.
Best advice for non-technical managers/leaders in orgs to manage successful projects, especially if done by outside vendor.
Get someone who knows both the business and technical landscapes, and who has successfully led similar projects in the past, to help lead and manage the project for your organization. This is one of the most important factors in success. Otherwise you will absorb greater risk though lacking the expertise and experience to successfully lead the project.
How to be responsive to tech project constituents in the design/development process? How to keep constituents invested in project.
The answers to this start with how you engage project constituents, which we call stakeholders, in requirements development, is furthered by leveraging an Agile approach in solution design and development or configuration, and how you perform change management before, during and after the roll-out.
How to move an implementation from the early adopters to the whole organization
Generally the answers to this are found in creating the change management plan, including a focus on how to manage leadership alignment, communications, training, and support across all waves of a roll-out. Sometime this includes leveraging early adopters to help convince other leaders to buy-in to the process, including their positive testimonials in communications, asking some of the early adopters to serve as trainers or mentors for later adopters, and making sure the early adopter feedback informs knowledge base resources such as FAQs and How To articles that can help lessen the burden on support staff to respond to incoming common questions and issues.
We are moving a CRM database to new technology, what steps should I take?
That depends on where you are in the process, but I would say to start by considering the five aspects of Information Strategy you saw at the start of this presentation, as well as the keys to success we’ve been discussing, and determine whether or not you have the internal skills, experience, time, and money to successfully undertake the effort. I’m happy to follow up via email!
We need a new VMS YESTERDAY--our current one sucks. But it has data in it going back to the 90s. Is migration even possible?
So much of this depends on what the database is on the back-end, and what the cost would be to extract the data, transform it to match the format needed for importing into the new system, and then load it into the new system. Happy to follow up via email.
What are best practices for managing multiple projects at a time (using both agile and waterfall methodologies)?
The best starting point I can recommend is to make sure you have the ability to manage project milestones and associated key “products” within each project and across all projects. By “products” I mean “what is supposed to have been produced or delivered by that point in the project.” This gives stakeholders at all levels the most critical birds-eye view of whether or not the project or projects are on schedule and producing what they were intended to produce. Having this as a common approach across all projects allows you greater liberty in how you manage tasks in ways that are best for each project and its participants. Teams across different projects, particularly if you have individual projects that are predominantly teamed by people from one functional area of the business, may have dramatically different work styles that are equally effective. You can see wildly different project task collaboration approaches between, for example, a Marketing team and an Accounting team, or between a Development team and a Program monitoring and Evaluation team