Efficient Courses for your Staff, Volunteers and Donor Management

Efficient Courses for your Staff, Volunteers
and Donor Management
07.20.2022
Mona Raina
Senior Director, New Services Development
Aretha Simons
Webinar Producer

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Guest Speaker
, Mona Raina
Senior Director, New Services Development
TechSoup

What will we cover in this Webinar?
1. Introduction to
TechSoup Courses
– Goals, Sector
Needs and Reach
2. How we develop
courses and
training.
3. The impact of
our training on
nonprofit staff
4. Live Demo of the
training platform
and how you can
access courses for
yourself and your
staff

1. Introduction to TechSoup Courses
Goals, Sector Needs and Reach

The TechSoup Courses program aims to train nonprofit staff and
volunteers and help their organizations become Digitally
Transformed and Resilient to support the delivery of their mission
and increase their impact.

Organization Needs: The Nonprofit Digital Transformation Journey is
complicated, and Training is critical to the successful implementation of
your organization’s digital plan.
Identify
Tech Needs
Make a
Tech Plan
Purchase
Tech
Implement
Tech
Train Staff
on Tech
Manage &
Maintain
Tech
Improve
Tech

Sector Needs: In a global survey conducted by TechSoup in 2020, most
nonprofit leaders identified the lack of staff training, culture change and
cost of adoption as barriers to adopting digital tools. But only 22% of
organizations held frequent or regular staff trainings.
TechSoup Study: Data Handling and Digital Readiness in Civil Society, 2020
Base n = 11,758
Countries = 135
Languages = 41

9 Copyright © TechSoup Global. All Rights Reserved.
We know that there is a sector-wide need for skills training for
nonprofit staff and volunteers that is easily accessible, relevant
and contextualized to their unique challenges. TechSoup Courses
aims to fill this gap in skills training to improve the digital
transformation and resiliency of the sector and Civil Society as a
whole.

All learning content is developed in-house by our experienced
Instructional Designers working with vetted nonprofit experts to create
Behavior-Change Focused (BCF) adult learning content that is
contextualized to nonprofit challenges.
• Multimodal, adult learning solutions
• Designed for nonprofit-specific challenges and budgets
• Designed to support the needs of small and medium nonprofit
organizations
The TechSoup Courses program was launched in 2017 to support nonprofit
staff and volunteers with their training needs. We have since developed 128
original courses that improve the digital capabilities of nonprofit staff, helping
their organizations become more digitally resilient.
LIVE
EVENTS
ON-DEMAND
Training
WORKSHOPS BLENDED
Programs
MICROLEARNING
Expert-led Q&A
Sessions
Seminars
Basic & Advanced
Courses
Learning Tracks
Online Remote
workshops
In-person
workshops
Cohort-based
Programs with
elements of live, on-
demand and expert
sessions, with
discussion forums.
Short Videos
Guides
Manuals
Types of Learning provided (by delivery method)

We offer courses at every level, multiple modalities and
priced for small, non-profit budgets.
Course Type Level Delivery Time Price
Seminars Information Live Event 1-2 hours Free or $20
100-Level Introductory Training Self-paced, asynchronous 1-3 hours Free or $10
200-Level Advanced Training Self-paced, asynchronous 3-6 hours $50
300-Level Advanced, Cohort-
based Training
Blended learning with live, expert-led
events, office hours and self-paced
training modules
9-18 hours
6-weeks
$350
Ask the Expert Introductory to
Advanced
Live Q&A event with an expert 1 hour $20
Videos Information and How-
to’s
Self-paced, asynchronous 2-10 mins Free
We also offer discounted group enrollments for organizations that want to enroll multiple staff
members or volunteers in the courses.

TechSoup Courses provides training for individuals,
Organizations and brings together cohorts to learn
together and share their experiences.
Individuals
Organizations
Cohorts &
Communities of
Purpose

The 300-level courses are cohort-based training programs that
are designed for nonprofit staff to work in small cohorts over 6-8
weeks to complete a project. These are interactive, have
discussions and forums and are led by highly engaged experts.

128 Courses 6 Languages
76,788 Learners 180 Countries
286,351 Enrollments 28,311 Certificates
44% Engagement Rate among Active Learners
Global Distribution of Nonprofit Learners
Since 2017, the program has registered over 75,000 nonprofit
learners worldwide with 280,000 course enrollments and 28,311
certificates have been provided.
Languages English Spanish Portuguese French Arabic Romanian
Number of
Courses 128 30 21 20 15 8

We have a wide variety of trainings for nonprofit learners with 84% of learners
having taken courses in Data & Analytics, Collaboration, Productivity, Security
and Marketing. We are adding more new courses and topics weekly to the training
catalog.
Technology &
Product Skills
85%
Practice &
Behavior Skills
15%
Enrollments by Topic Type (FY17-22 WW)
Total Enrollments = 285,754
1
2
4
11
72
127
127
218
318
430
437
792
914
1,052
1,897
2,123
2,139
2,906
4,390
4,724
4,760
6,434
7,810
8,261
12,948
13,272
28,971
56,222
124,392
0 20,000 40,000 60,000 80,000 100,000 120,000 140,000
TechSoup Courses
Group Purchase
Online Instruction
Safe Shelter Collaborative
TechSoup
Marketing
Resource Mobilization
Tech for Good
Database & CRM
Community Building
TechSoup Microsoft Program
Disaster Resiliency
Storytelling
Project Management
Tech Planning
Website Design & Management
Automation Apps
Tech Basics
Social Media Marketing
Branding & Design
Fundraising
Covid-19
Hybrid Work
Cloud Storage
Marketing & Communications
Security
Productivity
Collaboration
Data & Analytics
Enrollments by Topic (FY17-22 WW)
Total Enrollments = 285,754
Top 5 Topics WW Enrollments (% of Total Enrollments)
FY17-22
Data & Analytics 124,392 (44%)
Collaboration 56,222 (20%)
Productivity 28,971 (10%)
Security 13,272 (5%)
Marketing & Comms 12,948 (5%)

2. How we develop courses and training
Instructional Design Methodology

Our goal is to provide Engaging, Effective and Impactful
trainings to nonprofit staff and volunteers.
Training is delivered Online on a
Learning Management System.
Training is Contextualized and
developed in-house by
Instructional Design experts and
SMEs to address nonprofit-
specific challenges.
Behavior-change Focused
(BCF) training to affect
lasting individual and
organization behavior
change.
Student
Activity
Tracking
Gamification
Real-time
Interactions

We use a SMART Behavior Change Focused (BCF) – Learning
Design approach for all instruction and training in order to meet
our program and instruction goals.
ADDIE Model
• Analysis: Who are the learners, what are their needs, what are triggers and focus points.
• Design: What instructional approach to use (activities, cases, exercises, tools, etc.), design evaluation
• Development: How we develop the design and work with SMEs
• Implementation: Launch in the TechSoup Learning platform (LMS)
• Evaluation: Conduct evaluation of knowledge and impact

3. How we evaluate the impact of our
training on nonprofit staff.
Evaluation and Impact Measurement

Design
Design for engagement,
effectiveness and impact
Learning Experience Impact Measurement
Test for engagement, effectiveness and Impact
Goal is to make the
training:
• Engaging
• Effective
• Impactful
The impact measurement is designed into the learning journey and measured at
different timelines to properly evaluate the knowledge retention and change in
behavior of the learners over time.
Pre-Course
Evaluation
Learning &
Instruction
BCF-Design
Level 2. Follow
up Survey –
Knowledge Test
Level 2. Follow
up Survey –
Behavior
Level 1. Post-Course Evaluation
Level 3. Interview
with Learner
Level 4. Interview
with Org.
We use a 4-level Kirkpatrick
evaluation process to measure
-
Engagement
Did the learner enjoy the online instruction?
Effectiveness
Did the learner gain the expected
knowledge and retain it for use at work?
Impact
Did the learner change their behavior and
impact at work?
Result
ADDIE methodology

We use the Kirkpatrick Evaluation Framework to evaluate the
long-term impact of the training and instruction provided
through our courses.
Level
1
Level
2
Level
3
Level
4
Reaction – Is the instruction engaging?
How do the learners feel about the instruction and the delivery (the interface, learning experience, etc.)
Learning - Is the instruction effective?
Have learners acquired the desired knowledge and skills as stated in the learning objectives
Behavior - Is the instruction impactful?
What is the impact of the knowledge on individuals and on their job months after the instruction
Results - Is the instruction impactful?
What is the impact on the nonprofit organization resulting from the provided learning or training
Level
1
At this time, we only completed Level 1-3 for the evaluations.
We will begin implementing Level 4 in our evaluations soon.

The learning design methodologies employed in our online courses have been
successful at helping nonprofit learners increase their application of the training
at work, including improving their effectiveness and use of technology.
In recent Kirkpatrick evaluations of the outcomes and impact of Excel courses on their jobs, 10,910 learners gave a rating of 3.5
(out of 5) for achieving learning objectives and 90% of the respondents found the training engaging. Even months after taking the
online courses, 96% reported improvement in efficiency and effectiveness at work.

4. Live Demo
TechSoup Courses Platform

Digital Skills Center for
Nonprofits
• Special catalog for Microsoft products and tools
training for nonprofits.
• Training was designed and developed by
TechSoup, with support and funding from
Microsoft.
• 50+ courses that range from Excel to Data
Analytics and Project Management training.

Some points to remember
• TechSoup Courses account is Free: https://techsoup.course.tc/register
• The TechSoup Courses account is for individuals – so each person can enroll and track their own
training activities
• The TechSoup Courses account is NOT the same as your TechSoup member account. It is a
new account.

We offer consultation and group discounts to
organizations. Simply send us a request at
learn@techsoup.org .

Upcoming Course:
Choosing the Right Technology for your Nonprofit 301
6-week course to help nonprofits through
the technology choosing process
Starts July 28, 2022
Special Discount Code to get $100
discount on the course:
WEBINAR100

You can browse our entire catalog at https://techsoup.course.tc/
We are offering webinar participants 20% off on any course with the coupon code
WEBINAR20. Valid until July 28, 2022.

Questions? Email us.
Please send us all your queries and questions to:
learn@techsoup.org

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