This webinar will show training teams how to maximize the efficiency of training scheduling and internal resources through a strategic and digitized approach to training operations, or “Training Ops.” With the return-to-office wave and transition from a fully digital asynchronous approach to more instructor-led training (live and virtual), age-old learning resource management challenges have returned in force. But many companies still resort to spreadsheet management of this critical function, which is a prescription for failure. More than 75% of training organizations are managed centrally or in a hybrid model and are anticipating reductions in both learning budget and dedicated learning headcount, according to Brandon Hall Group research. Yet the training still must take place. So, what can be done? Please join Matt Pittman, Principal HCM Analyst for Brandon Hall Group, as he shares research and insights on the state of learning practices along with Stephan Pineau and Peter Olyarchuk from Training Orchestra. You will learn how automating and optimizing scheduling, internal resources and the management of training assets such as instructors/SMEs, spaces, tools and equipment – enables learning teams to do more with less. In this session, we’ll answer the following questions: • What is Training Ops and why should you care? • What are the key things to think about in building a Training Ops strategy? • Beyond your LMS, how do you create a modern, empowered, end-to-end Training Ops environment to train more with less?

1. w w w . b r a n d o n h a l l . c o m
The Time is Now:
Reimagine Training
Operations to Train
More with Less
© Brandon Hall Group 2023 | (Webinar). 1
Matt Pittman
Principal Analyst
Brandon Hall Group
Stephan Pineau
CEO
Training Orchestra
Peter Olyarchuk
Director
Training Orchestra

2. Thank you to
our webinar
sponsor.
Tech
Spotlight 2
Be sure to visit them at www.trainingorchestra.com
Training, Optimized! Training Orchestra helps 600+
organizations worldwide to automate and optimize their ILT/vILT
training operations, simplifying the complexities often found in:
session scheduling, resource management, instructor
collaboration, cost tracking and reporting.
As an extension of the LMS, LXP and learning technologies,
Training Orchestra’s Training Management System (TMS) can
replace all XLS spreadsheets and manual tasks, so L&D,
Extended Enterprise, Training Companies and Associations can
“Train More with Less!”

3. © Brandon Hall Group 2023 | (Webinar). 3
Source: Brandon Hall Group study

4. Working
together.
Learning & Development
Talent Management
Leadership Development
Talent Acquisition
Diversity, Equity and Inclusion
Human Resources
Membership
Individual and Enterprise Membership
Options: Includes research assets,
advisory support, a client success
plan and more.
OEC
Organizational Excellence
Certification is the next step beyond
the Excellence Awards, looking at the
department as a whole.
Preferred Providers
A program specifically designed as a
single source of truth that can validate
your technology selection decisions.
Certification Programs
Self-paced certification programs.
Virtual group sessions for companies.
In-person conference and summits.
Excellence Awards
Two annual programs that recognize
the best organizations that have
successfully deployed programs that
have achieved measurable results.
Networking & Development
Join our events – HCM Excellence
Conference and DEI Summit – to
network.

5. 2023 Learning and Development Benchmarking Study
Take Survey
Open
Surveys.
Participate
If you would like to join a panel of survey takers, please
email us at success@brandonhall.com.
Visit www.brandonhall.com and click on Open Surveys to
access the complete list of available surveys.
Hiring for New Skills and New Roles
Take Survey
Retaining Talent 2023
Take Survey
How ChatGPT Will Impact HR
Take Survey

6. Engage with us.
Ask Questions
Ask us questions and start a discussion with us! Use the question box
on your control panel to chat with our presenters.
Handout(s) and the Recording
A copy of today’s presentation is available in the handouts section of your
control panel. We will share a link to the recording via email after we
conclude.
Polls
We may launch polls throughout today’s presentation to better understand you
and our audience. We would love your participation!
Chat with Us or Others on The Webinar
Chat is enabled for todays webinar, so feel free to join
in on the discussion today and share your thoughts

7. The Time Is Now
© Brandon Hall Group 2023 | (Webinar). 7

8. © Brandon Hall Group 2023 | (Webinar).
Use of Live, In-Person, Instructor-Led Training
11
Source: Brandon Hall Group Learning Benchmarking Studies
33%
50%
40%
64%
0% 10% 20% 30% 40% 50% 60% 70%
2020
2021
2022
vILT ILT
66% Rated ILT
as Highly
Effective or
Very Effective

9. © Brandon Hall Group 2023 | (Webinar).
Learning Function Structure
12
Source: Brandon Hall Group Learning Benchmarking Study 2020
40%
22%
38%
Centralized Decentralized Hybrid

10. Overall
Has your organization experienced any of the
following in the learning organization over the
last 12 months?
13 None of
the above
Reduction of
workforce
Reduction in
budget
Reorganization/
restructuring of
learning function
51% 40% 34% 30%
© Brandon Hall Group 2023 | (Webinar). Source: Brandon Hall Group State of Learning Practices Study 2021

11. 4 or 5 on a 5-point scale
What is hampering learning’s
efficiency and effectiveness?
65%
56%
54%
46%
44%
43%
35%
34%
Not enough time
Inability to measure learning’s impact on business
performance
Inability to measure learning’s impact on individual
performance
Not enough financial resources
Headcount shortages
Competency and skill gaps in team
Inadequate learning technology
Inability to align business goals with learning goals
65%
Not Enough Time
46%
Not Enough Financial
Resources
49%
Headcount
Shortages
© Brandon Hall Group 2023 | (Webinar).
Source: Brandon Hall Group State of Learning Practices Study 2021

12. Learning’s top priorities for the next 12 months
4 or 5 on a 5-point scale
75%
55%
48%
41%
30%
29%
28%
28%
26%
17%
14%
Create a stronger link between learning and…
Improve the ROI on learning.
Develop a learning strategy.
Lead a digital transformation of the learning…
Increase budget.
Increase current headcount.
Hire new roles.
Select new learning technology.
Create a learning committee.
Select new content providers.
Outsource some or all the functions of the learning…
75%
Link Learning and
Performance
55%
ROI On Learning
41%
Digital
Transformation
© Brandon Hall Group 2023 | (Webinar).
Source: Brandon Hall Group State of Learning Practices Study 2021

13. Train More with
Less
© Brandon Hall Group 2023 | (Webinar). 16

14. © Brandon Hall Group 2023 | (Webinar).
Train More with Less
17
What do we need to do?
• Organize our training resources
• Simplify scheduling
• Engage our resources
• Build our network of training talent
Better ManageTraining Operations

15. PLAN SCHEDULE EXECUTE ANALYZE
© Brandon Hall Group 2023. Not for distribution.
What Is Training Operations?
18
Scheduling and Resource Management for Instructor-Led Training – In-person, virtual or a hybrid mix of both.
Course Scheduling
Mapping Training
Assets & Capabilities
• Instructor Catalog
• Course Catalog
• Resource Catalog Reporting & Analytics
• Budget vs Costs
• Resource Utilization
• Training Outcomes
• Calculate True Costs
• ROI on Training
Admin Automation
• Automated
Communications
• Budget Optimization
Budget Allocation
Building the Training
Plan
• Define learning
strategy
• Identify internal and
external needs
• Budget
Team Collaboration
• Instructor Portal
• Shared Task
Management
Training Delivery
• Track actual costs
• Adjust and improve
Resource Allocation

16. TRMS in the LearningTech Stack
Collaborative Learning Platform
LXP
Learner Experience
LMS
Manage Learners & eLearning
Training
Operations
TRMS
Manage Instructor-LedTraining: ILT + vILT + Hybrid
Learner Instructors
© Brandon Hall Group 2023 | (Webinar).

17. ILT / vILT Scheduling & Operations Management
Training Resource Management System (TRMS):
• Detect and engage the best
available experts and instructors
• Reduce complexity and
training investment
TRMS is
NOT an LMS
LMS focuses on
eLearning & learners
• Optimize session scheduling
and make the most of
strategic resources
TRMS
LMS
eLearning:
Manual Scheduling &
Resource Management
with XLS spreadsheets and outlook
Manually Chasing
Instructors with phone calls
and email
Instructor-Led Training
© Brandon Hall Group 2023 | (Webinar).

18. 5 Pillars of aTraining Resource Management System
TRMS
ECOSYSTEM OF
EXPERTS
4. Find and Engage
Your Best Experts
TASK
MANAGEMENT
3. Secure Training
Operations
TRAINING
BUDGETS
2. Optimize Training
Investments
SCHEDULING
& RESOURCES
1. Optimize Training
Scheduling & Resource Use
DATA ANALYSIS &
VISUALIZATION
5. Make the Most
of Your Data

19. Training for a Global and Hybrid Workforce
Leading Global Technology Company:
CHALLENGES
SCHEDULING & RESOURCE MANAGEMENT
• Manual scheduling and operations management
• Needed all resources and equipment to be in the
right place at the right time
• Lack of visibility and data on resource utilization
globally
INSTRUCTOR ASSIGNMENT & COLLABORATION
• Needed to quickly find and assign the best available
instructors based on location, language, and
expertise
• Needed global instructor utilization data
COST TRACKING & REPORTING
• Difficulty tracking and allocating all training costs in
disparate systems and spreadsheets
LEARNING TECH ECOSYSTEM
• Disconnected systems used to manage hybrid
ILT + vILT training was time consuming and error
prone
SITUATION
TRAINING AUDIENCE
• Employees
• Customers & Partners
DELIVERY
• Pre-Pandemic: 25-30% Hybrid ILT + vILT
• Post-Pandemic: Expect to be 70-80% Hybrid
ILT + vILT
LEARNING TECH ECOSYSTEM
• Learner Facing: LXP + LMS
• Bespoke Training Management System
Serving a hybrid workforce for 20+ years, this
global technology company needed a unified
connected training management system to:
1. Reduce manual workload
2. Better manage instructors and SMEs
3. Collaborate globally—supporting the
challenges of their hybrid training operations
Front End
• Learning Journey
• Aggregated Content
• Consumer-like feel
LXP
Middleware
• E-learning delivery
• Communication with learners
• Initial data entry
LMS
Back-Office
• Scheduling, logistics & resource mgmt
• Budget monitoring & planning
• Managing ecosystem of experts
TMS

20. © Brandon Hall Group 2023 | (Webinar). 31
Top Takeaways:
• Instructor-Led Training (in-person or virtual) is here to stay!
• ILT is highly effective, holding the highest knowledge retention rate
• Finding the best trainers is key for learner engagement
• ILT is the most costly, so we must reduce costs by optimizing
processes and making the most of strategic resources

21. Q&A
Please submit your questions and comments in the Question Box
on your control panel for our presenters.
27
© Brandon Hall Group 2023 | (Webinar). 32

22. Thank you for
joining us today!
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a link to the recording within 2 hours.
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w w w . b r a n d o n h a l l . c o m
Matt Pittman
Principal Analyst
Brandon Hall Group
Stephan Pineau
CEO
Training Orchestra
Peter Olyarchuk
Director
Training Orchestra