There are few words that will make corporate learners tune you out more quickly than "compliance” or “mandatory." Justin Muscolino, Head of North America Compliance Training for GRC Solutions, believes that compliance training can be engaging, interesting, and yes, sometimes fun - and he has the experience to back up that claim. Let’s be part of a push to remove this psychological block and do what’s best for our organizations. Who's in?

1. Go Beyond with Compliance Training
Eve Lyons-Berg
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Justin Muscolino,
Head of North American
Compliance Training for GRC
Solutions
Speaker:

2. Upside Learning is a leading provider of learning solutions and services to
organizations worldwide. They are experts in the design and development
of custom eLearning, mobile learning, multi-device responsive learning,
and instructor-led training; microlearning, videos and animations, and
game-like interactivities; story- and scenario-based learning; exploratory
learning; and more. They provide end-to-end design and development
services, from consultancy and solutioning all the way to a dedicated
testing lab and post-roll out support.

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4. About Justin Muscolino
Justin brings over 20 years or wide-ranging experience in compliance, training and regulation in the financial services
sector. Most recently, he served as Head of Compliance Training at Bank of China where he led the compliance
training function and created and monitored the annual training plan through a thorough training needs analysis.
Previously he served as Macquarie Group’s Head of Americas Compliance Training and JPMorgan Chase’s
Compliance Training Manager. Justin also worked for FINRA, a US regulator, where he helped create Examiner
University to train examiners on how to perform their function. He now runs the North American Compliance Training
Operations for GRC Solutions.
About Eve Lyons-Berg
Eve graduated in 2017 from Grinnell College, where she majored in English and took an eclectic assortment
of courses. She now works with Aggregage as editor, content marketer, and webinar host on sites including
eLearning Learning, EdTech Update, and Sales Pro Central.
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Agenda
• Going beyond “tick the box”
• Compliance training needs analysis
• Developing a compliance training program
• Changing your culture of compliance
• Understand your target audience
• Learner retention up, risk down
• Measuring the effectiveness of what you do
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Going Beyond “tick the box”
Benefits on enhancing your compliance training program:
 Don’t only do what regulators say. Look at the internal risk and make sure your training plan aligns
with regulatory regulations.
 Control risk within your organization by creating an effective training program that at a bare
minimum covers the risks.
 Let’s actually educate someone. Find an approach for each training that’s creative, impactful and
rememberable.
 It’s not all about existing staff. How do you new hires and contractors/consultants?
 New hires: Set the tone of compliance. They should understand the compliance culture,
pertinent rules & regs and their Compliance Officer.
 Contractors/Consultants: Do not forget them! They sometimes pose the same risk as full-time
staff.
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Training Needs Analysis
• There are four steps for conducting a thorough needs analysis:
1. Understand the organizational goals and objectives. Include changes to the
compliance culture,
2. Collecting data: This step is important since you are gathering information to feed
into your discussions with members of the organization and ultimately leads to
the development of the training plan.
3. Analyzing data: When analyzing the data, you need to be organized and
structured. Make sure all the dots are connecting.
4. Discuss findings with stakeholders. Indicate your suggested course of action for
each risk identified.
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Compliance Training Program
Developing your training program:
 Understand your needs analysis thoroughly. Determine all potential topics.
 Balanced approach. Not only eLearning, but classroom training, webinars and
communication campaigns.
 Method of delivery. For learning purposes, every learns differently. Figure out the best
approach for that target audience.
 Coverage across the organization. Make sure every business line, department and team
receive the appropriate training.
 Create efficiency. If two departments have the same topic, do a joint session. If one
department has similar topics, think of a bigger session including more than one topic.
 Keep everyone in the loop. Periodic meetings with your stakeholders and if any changes are
necessary to the training plan.
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Compliance Culture
How can you have an impact on changing the culture of compliance?
 Creating a sense of urgency amongst staff. Make sure they understand the
implications of non-compliance for the organization and them.
 Training staff on identifying red flags and escalation points. It’s essential that
you corporate this information in most training sessions.
 Get senior management buy-in. Ensure they are onboard and determine how
much autonomy you have. Provide periodic updates.
 Imbed the values in training & communications. The message should be clear
and also consider refresher messages or additional training.
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Compliance Culture
Training Compliance Officers offers an effective way to change the compliance culture
of an organization:
 Best relationships with the business lines
 Understand the risks within their coverage
 Serve as an extension of the CCO & training lead
When training Compliance Officers effectively, there are multiple benefits:
 Enhance their capabilities dealing with the business
 Personal growth
 Consistent message
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The Audience doesn’t pick you!
What happens when you get it wrong?
 Lack of retention. It becomes a waste of time for staff.
 Staff pushback due to the training quality.
 Poor relationships with your stakeholders. Must keep them involved in the decision making.
 Loss of credibility within the organization.
What happens when you get it right?
 Better odds staff will retain the information and apply it.
 Risk in the environment will be reduced when you align to the risks.
 Staff will not view compliance training as a chore and it will be easier to sell your training
program and unique ideas.
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What to know!
• In order to deal with people in your organization, you need to understand who they are
and what they do.
• Increase your odds by using a customized approach that results from your due diligence.
• Try studying the following:
 Roles & responsibilities
 Business line or department (Front, middle or back office)
 Personality type (Dominant, influential, compliant or steady)
 Generation (Millennial, generation X or Z, Baby Boomer)
 Percentage of full time vs. temporary staff
Once this information is obtained, you can create a profile on the target audience.
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Learner Retention Up, Risk Down
 Study the target audience to determine how they learn best
 Relate the training by understanding what they do
 Incorporate real life scenarios to make an impact and increase retention
 Create a comfortable environment that increases interactivity
 Incorporate soft skills into the training, enhance their personal growth too.
Why can’t compliance training be interesting and impactful?
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Learning Pyramid: How do adults learn best?
Go Beyond with Compliance Training
5% Lecture
10% Reading
20% Audiovisual
30% Demonstration
50% Discussion
75% Practice doing
90% Teaching others

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How did we do?
Anything you do in life should be measured, so why not compliance training.
• Measuring the effectiveness to see:
 What worked. See if you can use it again.
 Lessons learned. Not everything can go perfectly. See where improvements
are needed.
 Potential follow-up training and/or communications. What are the next steps.
• Look at:
 Behavior: see if there is a difference after attending the training.
 Learning: test their knowledge by using assessments.
 Reaction: how did the participants view the training?
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Q&A
Head of Compliance Training North America, GRC
Solutions
Linkedin page: justin-muscolino/
Email: justin.muscolino@grcsolutions.co
Website: https://grcsolutions.co/
Justin Muscolino
Speaker:
Editor, Aggregage
Linkedin page: elearning-learning/
Twitter ID: @eLearningPosts
Email: eve.lyons-berg@aggregage.com
Website: elearninglearning.com
Eve Lyons-Berg
Moderator:
https://www.elearninglearning.com/webinar-series/go-beyond/