1. CUSTOMER SERVICE PROFESSIONAL
William Darr
34854 Blvd., Apt. D.
Eastlake, Ohio 44095
(440) 364-8330
wrdarr@yahoo.com
Computer Skills: Microsoft Office Suite (Word, Excel); claim software data entry on
Patriot
Claim System (PCS) and T-600 DOS System; Marx System; Info Crossing, MMC, and SXC.
Employment History
Trugreen - Mentor, Ohio
Salesman (March 2013-May 2015)
Professionally and efficiently handle all incoming calls related to lawn care and
insulation services; field experience as a company representative, explaining all
aspects of lawncare services to prospective buyers.
Thomas Five, Ltd. - Mentor, Ohio
Cash Register Operator (2007-March 2013)
Various duties performed, including greeting and waiting on guests
in a professional and timely manner, preparation of entire service line
for peak business hours, grill operation, sandwich preparation, aesthetic
maintenance of guest dining area.
Special Recognition: Selected as Employee of The Month for March, 2010,
for outstanding performance.
Sams's Club - Mentor, Ohio
Merchandiser (2007-2009)
Efficiently maintained stock in the grocery department to meet business
demands; courteously and professionally assisted customers, diligently
processed all recyclable materials, carefully packaged and sorted all items to be
returned, ensuring they were protected and safe for shipping.
Computer Sciences Corporation - Solon, Ohio
Customer Service Representative (2005-2007)
Skillfully and efficiently handled all inbound calls in reference to Medicare D
Prescription Drug Program; expertly assisted pharmacies, members, and
providers with policy and benefits information; calmly and professionally
resolved conflicts with difficult callers; provided prompt and excellent service
enrolling members into Medicare D.
Cole Managed Vision - Twinsburg, Ohio

2. Customer Service Representative (2000-2005)
Efficiently handled all inbound calls from members and providers regarding
eligibility for eye exams and corrective lenses; explained plan benefits to clients,
consistently exceeding customer service goals; proactively questioned to ensure
customer or provider was satisfied with response and information provided.
Special Recognition: Achieved lowest return rate of all Call Center
Representatives in the company.
Education
Kent State University - Kent, Ohio
Bachelor of Arts in Political Science
References: Available upon request.