2. OBJECTIVE
To pursue a career in Escalated
Customer Service/Technical Support
where my extensive System
Administrator, Customer Service
experience, and software/technical
skills will be further developed and
utilized for better career growth.
3. EDUCATION
• Westminster College of Salt Lake City,
UT; Bachelor of Science Degree
• Minor: Business Administration
4. Technical/Special Skills
• Typing Speed: 70 wpm
• Project Coordinating
• Computer System Admin/Trainer
• Certifications in Advance MS Office Words,
Excel, PowerPoint, MS Access, Outlook,
Internet Explorer…
• Insurance Sales Agent- State Certified in
Property & Casualty Insurance (Auto)
5. Employment
Sitel Corporation (Provides Insurance to U.S. Military
Families), 5-2011 to Present (Full-time)
• Received DIRECTOR’S ALL STAR AWARD, for highest
Score in Sales, Quality Customer Service & Attendance.
(out of 500 employees); TWICE: Aug, 2012 and June, 2014
• Confer with customers (by email, phone, &
correspondence) to provide information, & resolve
complaints re: Auto/Home Insurance products.
• Retrieve & update customers data from computer
database utilizing various Computer electronic
forms/Software: modify member’s records, Issue and
cancel policies. Document inquiries & complaints.
6. Employment
Tennessee Disability Claims (06/10 to 10/10),
Full-time
Claims Examiner
• Reviewed, researched, and analyzed
disability claims application filed by
American citizens.
• Responsible for investigating the application
process and evidence, including contacting
Medical Doctors, education, legal records,
Hospital records, and any other information
pertinent to determining applicant’s
legitimacy for disability benefits.
7. Employment
American Collectibles Network/JTV (11/04 to
06/10), Full-time
Correspondence Specialist/Customer Support
• Provided accurate resolution to product and
billing inquiries via phone calls, emails,
direct, and Confidential letters using MS
Office Words.
• Reviewed and edit these Official Letters to
assure correctness in format, punctuation,
and grammar. Highly experienced in dealing
with irate customers.
• Assisted with Training users on
Hardware/Softwares for improvement in
Customer Support.
8. Employment
Southern Research Station (5/98 to 11/04), Full-time
System Admin/Software Trainer
• Responsible for Coordinating IT migration of all
users data from old Data General systems to
new IBM systems. Resolved system problems.
• Coordinated and implemented the new software
Training for Unit’s users.
• Implemented all hardware/software installation,
upgrades, and system backup plans.
