1. DEIRDRE THOMPSON
5051 Mink Rd, Sarasota, FL 34235 H: (941) 600-6370 deedsthomp@comcast.net
PROFESSIONAL SUMMARY
Outside sales and retail specialist with strength in negotiations, technology and customer service.
Excellent interpersonal and time management skills. Dedicated to customer's best interest. Successful in account
acquisition, maintenance and growing new business.
Experience closing $1,000,000 per month in the banking industry.
SKILLS
Strong interpersonal skills and style Perspective: Excellent prioritization
Enthusiastic team player Resolution oriented
Psychiatric field experience Product knowledgeable
Positive attitude Excellent customer service provider
Outstanding telephone etiquette Expedient worker/accuracy focused
WORK HISTORY
Event Specialist, 10/2015-/4/2016
Advantage Solutions
Conducted exciting and professional demonstrations of Target products and encourage customers to sample
Educate customers and provided detailed information about products, such as price, ingredients, location
Followed through with consistent high sales volume and excellent customer service
Cashier/Sales Associate, 10/2014 to 07/2015
The Salvation Army
Demonstrated a high degree of customer awareness while accurately and expediently processing customers
at checkout.
Sold wide array of furniture and household goods off the floor.
Completed and balanced all daily cash register paperwork, obtained managerial verification for drops,
properly secured company funds.
Built relationships with customer to promote long term business growth.
Sales Associate, 11/2012 to 08/2013
Radio Shack
Sold cutting-edge technology solutions in a friendly, confident and knowledgeable manner at a busy
corporate store.
Continued the sales process by up-selling, suggesting add-ons, enrolling customers in protection plans
at over 55% consistently and by asking for referrals.
Provided excellent service to a diverse customer base with enthusiasm and positive attitude.
Executed non-negotiable standards of store operations, such as stocking, processing returns,
merchandising and cleaning.
Treasurer/Manager, 06/2001 to 06/2010
Dee's Concrete Pumping, Inc.
Co-owned company and managed all administrative,bookeeping and finance matters
Responsible for all financial tasks such as daily invoicing, payroll, collections, banking, data entry of 941
weekly/monthly/quarterly/yearly payroll taxes, reconciling QuickBooks, and undergoing audits
Monitored and prepared Profit &Loss statements, Balance Sheets for A/R and A/P status
Ensured proof of Liability Insurance and Worker's Compensation coverage for clients upon
request. Provided excellent customer service to clients in the tri-state region
Was featured in American Concrete Pumping Association Journal

2. Clinical Rehabilation Counselor, 4/04-4/2005
Consulted with staff M.D. Psychiatric RN and Clinical Supervisor to provide appropriate and safe
medications to patients. Monitored and assessed methadone levels. Approved/Denied increases in dosage
Provided Brief Solution-Focused Therapy and Cognitive-Behavioral Therapy to caseload of 50-55 patients
Maintained daily, weekly, monthly, annual reports based on DSM IV
Senior Loan Originator, 7/2001 to 3/2004
Aegis Lending Corporation
Achieved the highest closing percentage by averaging 5 loans per month
Won 1st
place in the national company-wide Customer Service Excellence Contest for the United States
Eastern Region, by closing the highest number of loans, as well as having the highest number of customer
compliments Corporate flight to Jamaica for benefit recognition
Mike Ditka presented award
Field Marketing Development Rep, 09/2000 to 07/2001
Alcatel Technologies
Won Recognition of Excellence for the Region of the fourth quarter by generating leads for Outside Sales
Representatives.
Won Rookie of the Quarter by positioning Alcatel technology and product lines to CIO's, CFO's,
Presidents and Information Technology Managers.
Used the concept of Return on Investment as selling tool.
EDUCATION
Master of Education: Rehabilitation Counseling, 1996
Kent State University
Rehabilitation Counseling
Graduated Summa Cum Laude
Bachelor of Arts: Psychology, 1994
Kent State University -
Psychology
Internship: Rehabilitation Counseling, 1996
Kent State University - Kent, OH
North Coast Behavioral Healthcare Systems, State of Ohio Department of Mental Health (maximum
security lock-down psychiatric facility, NGRI).
CERTIFICATIONS
LaVarenne Cooking School (Ecole de Cuisine) a suivi les cours 6/1979
34 rue Saint Dominique Paris, France
CRC #34487 Certification of Rehabilitation Counseling 1997-2001