1. Ashley M. Baird
410 Cedar Ridge Dr. Apt 2B, Grand Rapids, MI 49544 616-460-7596
ashleybaird85@gmail.com
OBJECTIVE
To bring to your organization flexibility, loyalty, work ethic and enthusiasm using skills obtained through
experience and education to foster results in enhanced team performance and highest customer satisfaction
within your organization.
WORK EXPERIENCE
Cintas Corporation Grand Rapids, MI
Office Administration March 2012- present
 Assist General Manager and Office Manager with various office tasks ranging from maintaining
printer counts to printing customer invoices
 Conduct and help maintain OSHA Safety subjects and testing for the location
 Coordinate New Hire Safety Orientation for new employees to the company
 Multi-Location Rental Agreement Coordinator - Connect with multiple Cintas locations regarding
contracts that are tied together
 Assist Service Department with various customer accounts tasks such as inventory and delivery
frequency adjustments
 Completed monthly consolidating billing for one of the location's largest customers
 Assist Accounts Receivable department with posting payments to customer accounts as needed
 Create and distribute monthly newsletter with information regarding events, employee profiles and
safety topics
 Answering phones and directing customers to the appropriate person or department
 Opening and distributing mail to appropriate person or department(s)
 Data Entry
Industrial Quick Search Grand Rapids, MI
Administrative Assistant in Editorial Department April 2011 - March 2012
 Proofing any changes of website content
 Social Media and Networking updates via Facebook and Twitter on industry events and articles
 Some knowledge in Google Adwords, Pay-Per-Click Campaigns and Keywords gained while helping
to record budget data
 Updating company records in the Goldmine database, e.g. contacts, addresses, phone and fax
numbers.
 Compiled periodic Request For Quote Reports while using Microsoft Word and Excel
 Research for new products and services to use for our categories and sub categories for our websites
 Organizing and filing of daily files and emails received containing requests for quotes
 Answering phones and directing customers to the appropriate person or department
MVP Athletic Club Rockford, MI
Manager on Duty Sept 2010 - April 2011
 Ensuring all operations of the facility are running properly according the company guidelines and
following up with Member Services Manager or Director with any problems
 Maintaining a high level of customer satisfaction to all members/guests

2.  Handling any member/guest concerns, questions, comments and cancellations
 Assisting with Membership Sales with new member sign ups and facility tours
 Respond to emergency situations and following up with an incident report
 Checking inventory of all cash tills, safe, and first aid kits
Member Services Team Member Apr 2010 - Sept 2010
 Monitored members / guests check in according to company guidelines
 Enrolled and registered members / guests in classes and rang up merchandise purchased by
members/guests
 Answered and directed phone calls and cleaned and maintained the desk area
EDUCATION
Davenport University, Caledonia, MI
Bachelor of Arts in Business Administration, Business Professional Studies Dec 2009
 Dean's List every semester GPA 3.66
 Platinum Scholarship for academics
Grand Rapids Community College, Grand Rapids, MI
Associate of Business in Business Administration Dec 2008
 Dean's List every semester GPA 3.65
Systems Experience
 AS/400
 Microsoft Office
 Excel
 Word
 PowerPoint