1. EDWARD LAYLIN
Cleveland, Ohio 44110 edlcle@yahoo.com Phone 216-486-8869
TECHNICAL WRITER, EDITOR
Results-driven professional with a background in technical writing including machine tools, process control, food
processing, Locomotive engine installation, and water treatment and purification.
Writing includes document design, writing and editing expository text, step-by-step procedures, operator check
lists, job prompts, and flow charts. Graphic projects include image capture and editing Autocad drawings.
Experienced professional applying proven principles with current technologies to create easily used documents
that increase productivity and reduce cost through effective instruction development.
Summary: Technical Writing, Content Management, Software Documentation, Mechanical Documentation, Social
Media, Program Management, Editing, Leadership, Copy Editing, Image Editing, Photo Editing, Text Editing,
Desktop Publishing, Custom Publishing, Microsoft Office, FrameMaker, PageMaker, Document Management,
Document Review, Document Drafting, Procedure Development, Effective Interviewing, Follow Up, Managing
Review Cycles, Step-by-Step Procedures, Flow Charts, Schematic Reading, Blueprint Reading, Managing Tight
Deadlines, Training Course Development, Group Environment, Work Independently, Personable, On Time.
SOFTWARE COMPETENCIES
 Word Perfect
 Page Maker
 Acrobat
 InDesign
 Microsoft Office
 FrameMaker
 FreeHand
 Proprietary data systems
PROFESSIONAL COMPETENCIES
Training Coordinator Documentation
 Multiple Client Interface  Technician Certification Manager  Documentation System Manager
 Field Operations Procedure
and Process Auditor
 Corporate Trainer Seminar
Facilitator
 Senior Technical Write, Illustrator
 Maintenance Course Developer
PROFESSIONAL EXPERIENCE
Radcom, Inc. - Hudson, OH - June 2014 – Present
SENIOR TECHNICAL WRITER, EDITOR FOR SOFTWARE USER MANUAL AND DISTRIBUTION MANUAL
· Converted and edited a system control software user manual and vendor software distribution manual.
· Interviewed subject matter experts and wrote standard operating procedures used for client job-training.
· Completed various projects requiring technical writing, effective interviewing, wrote detailed procedures.
Wrote and tested work instructions, job aids, managed schedules. Met or exceeded client expectations.
Interviewed subject matter experts, wrote procedures and directions and managed review drafts.
PPI Technical Communications LLC - Solon, OH - March 2013 – May, 2014
SENIOR TECHNICAL WRITER, EDITOR FOR WATER TREATMENT SYSTEMS AT TRIONETICS, BEDFORD HTS. OH
· Wrote eight industrial -waste and water-treatment Operator and Maintenance manuals.
· Interviewed subject matter experts, generated text and managed the review cycle for manuals.
· Gathered information on-site from engineers, programmers and assemblers.
· Compared information from various sources for accuracy and consistency.
· Kept to schedules with extensive last minute engineering changes.
Interviewed subject matter experts, wrote procedures and directions; managed review drafts for effective,
accurate, on-time manuals.

2. EDWARD LAYLIN CLEVELAND, OHIO 44110 PHONE 216-486-8869 edlcle@yahoo.com PAGE 2
GGS Technical Publication Services - Erie, Pa - August 2010 – January 2011
SENIOR TECHNICAL WRITER, EDITOR FOR MARINE AND STATIONARY INSTALLATIONS
· Revised marine engine and generator-set installation instructions and revised maintenance instructions.
· Updated installation and set-up instructions for marine and power generator installations.
Advantage Technical Services - Solon, Ohio - November 2008 – October 2008
TECHNICAL WRITER FOR COMMERCIAL FREEZERS AT FMC FOODTECH, SANDUSKY OH
· Monitored various text translations and corrected Swedish to British-English translations.
· Updated web-based file access and storage.
Managed freezer documentation including users manuals and operator guides for Low Tension and GC freezer
lines. Updated several Stein-DSI manuals. Created an operator training presentation for a major account.
The French Company - Twinsburg, Ohio - October 2004 – October 2006
MANAGER TRAINING AND QUALITY ASSURANCE AND CONTRACT ADMINISTRATION
· Conducted a three-day proficiency certification for new field technicians.
· Managed 100-200 service progress reports from 40 field technicians per week.
· Created an extensive Operation and Ladder Maintenance Power Point presentation for a major client.
Identified trends in field technician work histories to improve productivity, safety and increase revenue. Increased
efficiency of the operations departments and improved communications.
Conducted audits on field staff to verify that proper equipment maintenance procedures, safety procedures, work
procedures and client interaction were followed.
The Mortgage Zone - Warrensville Heights, Ohio - August 2003 – August 2004
LOAN OFFICER
· Developed skills for building relationships and trust quickly with customers and peers.
· Created specific job aids for processing loan applications outside of work to save processing time.
Identified potential clients based on financial history and current financial status. Worked with the loan
application Processing Department to ensure optimum progress of loan application packages.
Masco Machine Inc. - Highland Heights, Ohio - August 1997 – June 2002
DOCUMENTATION AND TRAINING COORDINATOR
· Managed a document production and control system for over 200 manuals including training literature.
· Wrote several acclaimed operation and maintenance manuals, including job aids.
· Developed and presented training and testing for customer electrical and mechanical personnel.
Identified content for operation and maintenance manuals for automotive and farm equipment manufacturers.
Designed manuals, created needs assessments, developed maintenance and operation courses. Implemented and
maintained a document control system for over two-hundred manuals and related support documents.
Prior positions held with; Bailey Controls, Thorn Automated Systems and Allen-Bradley, Good Year Tire and Rubber
Company as a senior technical writer; The Warner and Swasey Company as a service engineer and trainer.
The Cleveland Electric Illuminating Company at the Perry Nuclear Power Plant as a non-licensed instructor.
EDUCATION / PROFESSIONAL DEVELOPMENT
Data Processing Diploma – Ashtabula County Joint Vocational School – Jefferson, Ohio 1971
Electronics Diploma – Ohio Institute of Technology (DeVry Institute of Technology) Columbus, Ohio 1975
Continuing Education in related fields – In process