1. [200 Demaria Way unit #102, Fuquay Varina, NC 27526] [919-924-9305] [Challenger0428@gmail.com]
Jeremy Monn
Objective
My goal is to utilize my communications skills, customer service skills and hospitality experience to
add value to the communications industry.
Experience
02/11/2011-Present CSC/CSRA
Imaging Specialist
 Scan and perform image capture on documents related to NC Medicaid enrollment and medical
procedures
 Rapidly process several thousand pages of claims and related documents daily
 Integral part of the launch of a brand new system designed to handle Medicaid services for the
state of North Carolina
 Operated and maintained $80,000 Kodak scanner
 Served as a major production point in a department that maintained 99% efficiency once
established.
Relevant Disciplines
-Information Technology
-Insurance
-Information and Documentation Management
06/2005-01/2010 Mainstay Suites Wilmington, NC
Front Desk Associate
 Responsible for the customer experience from registration and check-in through check-out and
departure.
 Supervise Cleaning staff as needed to ensure proper day to day operations of the hotel.
 Conduct Night Audit shifts on a rotational basis as needed
 Provide pricing information and bookings for guests as well as local area tourist
information.
 Maintain Property Safety
 Proficient in Profit Manager software
Relevant Disciplines
-Customer Service
-Supervision
-Sales
-Security
10/2003-11/2004 Mama Fu’s Noodle House Cary, NC

2. Server
 Perform server duties and deliver entrée’s to restaurant patrons.
 Work with chefs and with management to maintain a consistent inventory of supplies (food,
equipment, ect.)
 Made my personal goal to ensure the return of guests and customers
Relevant Disciplines
-Food Preparation
-Customer Service
-Food Services
04/2001-8/2003 Gold’s Gym (Beyond Fitness) Cary, NC
Front Desk Associate
 Supervised the check in of gym members upon arrival.
 Sold and provided sales pricing information to prospective new members.
 Maintain equipment and supplies throughout facility.
 Address guest and member complaints and concerns.
 Personally responsible for opening and closing the gym on a rotating basis and for seeing
that facility was locked and secured after business hours.
Relevant Disciplines
-Facility Management
-Customer Service
-Facility Maintenance
Education
2003
2004-2006
Cary High School
Wake Technical Community College and Cape
Fear Community College
Cary, NC
Garner, NC
&Wilmington, NC
 Majored in Business and later in Psychology
 Excelled in advanced placement Psychology and Abnormal Psychology
References
References are available on request.