1. TANYA M.SWAIN
April 1, 2015
4439 Circle Dr. Phone: (614) 537-4148
Columbus, OH 43026 Email:shoogiesmomalways@yahoo.com
* Sales * Data Entry * Customer Service * Accounts Receivable/Payable * Front Desk /
Receptionist * Appointment Scheduling * Purchasing * QuickBooks * Microsoft
August 2014 G6 Hospitality
Work from home reservation agent.
Accommodate guest requests. Room type and location in motel.
Keying credit card, discount and account information.
April 2011 - Jan 2014 Safelite Autoglass
Inbound call center.
Sales of all glass related to most vehicles. (no sunroofs)
Customer service
Creating work orders for every store nationwide.
Scheduling
Processing insurance claims.
January 2010 – March 2011 Krogers
Starbucks Barista
Duties include opening and closing procedures, great customer service by preparing
customer orders in a timely fashion.
Deli worker.
July 2005 – February 2006 Lighting Systems of Columbus, Inc.
Administrative Assistant
Reconciliation of commission statements and entering invoices related to commission
statements.
Data entry for accounts payable/receivable.
Customer Service – invoicing and returned material credits.
Advised and trained employees and company partners on how to operate the new
customized software with only 2 days of training.
November 2004 – July 2005 Laurel Real Estate
Office Manager / Marketing / Administrative Assistant
Created and updated web site for Hotel / Motel real estate sales.
Marketing website to create more traffic.
Assist partner with operations of 6 Subway franchises.
March 2002 – October 2004 Diamond Industrial Floors, Inc.
(Out of Business)
Executive Assistant to the president.
Oversee all aspects of small business operations including AP /AR, Purchasing,
Payroll, sales quotes / orders and daily reports.
Front Desk / Receptionist
Provide customers with MSDS, BWC, Prevailing Wage Reports, and Insurance
documentation.
Received training and was certified to educate employees for Ohio’s Drug Free
Workplace Requirements.
Gained experience reading blueprints.
Assist estimator with tracking General Contractor Public bids.

2. August 1999 – January 2002 GFS Chemicals, Inc. (Laid Off)
Administrative Assistant
Support Human Resources, MRO Buyer, Emergency Health and Safety Director with daily
duties and correspondence.
Filing and data entry for purchasing and production departments.
Front desk and multi-line phone system receptionist.
Education
1987 – 1988 Ohio State University Columbus, OH
Prerequisite courses
1999 Columbus State University Columbus, OH
Completed the Pharmacy Technician School at the top 10% of the class.
References
Gordon Vink – Owner, Lighting Systems of Columbus, Inc.
Phone: (614) 876-6722
Marty Kiser – Director of Human Resources, GFS Chemicals, Inc.
Office: (740) 881-5501
Plant:(614) 224-5345 ext. 0
Jamie Walters – MRO Buyer and Supervisor, GFS Chemicals, Inc.
Plant: (614) 224-5345 ext. 0
Lora D’Souza – Owner/Operator, Laurel Real Estate
Office: (614) 865-9435
Home Office: (740) 965-2070
Objective
To obtain long-term employment with an established and reputable company in the
Columbus Ohio area.
Salary is negotiable.